13
• Make sure the Manual Open/Close light isn’t on, as this could be keeping your lid in the open
position.
See page 5.
• Ensure there is no food blocking the lid that could be preventing it from closing correctly.
• Make sure that the lid is fitted correctly - it is parallel with the product - and that the lid guides
are attached and on the correct sides.
See pages 11 and 12.
• Wipe clean all of the sensors on the product to make sure they are unobstructed.
• Turn the unit off and remove the batteries. Wait for at least 10 seconds before re-inserting the
batteries and turning the product back on
.
Still in need of assistance?
If there is an obvious problem with the batteries the product should sense this and the red battery
light will flash.
• Make sure you are using good quality alkaline C cell
batteries.
• Make sure they are inserted correctly with the + and - at the correct orientation -
See
page 4.
If the orange light is on this means the product is still in training mode. In the last stage of training,
the lid is very nearly closed. This means that from a distance it can look as if the product is in its
normal mode.
If you aren’t expecting your Sealed Pet Bowl to be in training mode, press and hold the training
button ( ) for 5 seconds. The orange light should now turn off.
• Check the product is turned on
and that the batteries are fitted correctly -
see pages 4 and 5
.
• Ensure all of the sensors on the product are clean and unobstructed.
• If the problem persists, please contact the SureFlap Customer Care team.
For more detailed guidance, videos and customer help forums visit:
http://sureflap.com/help
Alternatively contact our friendly Customer Care team:
see back cover for details.
Problems with the batteries
The orange light is flashing
The lid won’t open for my pet
Troubleshooting
?
The lid won’t shut
If the Manual Open/Close button is activated but the lid of the Pet Bowl has closed, this is due to the
button’s 15 minute time out. The time out function is to keep the food fresh incase someone fogets
to deactivate the button. If you would like to overide this time out, please contact Customer Care.
The Manual Open/Close button is active but the lid has closed
