SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
15
14
Installing Your Hardware
Booster Hardware
The following image shows the key hardware components on the cellular booster. Refer to this image as
you install your Fusion5X kit components.
Troubleshooting
If you Want to Improve Coverage
1. Find a location that receives a stronger signal and relocate the outdoor antenna to that location.
2. Increase the distance between the outdoor and indoor antennas.
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Problem
Resolution
Signal booster has no power
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove power
from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the power
supply to SureCall. Contact tech support at to receive an RMA at:
1-888-365-6283 or [email protected], or go to www.surecall.com 7:00 am –
5:00 pm PST, Monday – Friday to chat with a representative.
After installing your signal booster
system, you have no signal or reception
Check the strength of the outdoor signal as close as you can to the outdoor
antenna (see instructions on page 8).
Verify that cable connections are tightly fitted to the booster and antenna.
Remember:
Bars are not always a reliable measure of signal. The best way to
confirm signal coverage is the ability to place and hold a call.
Your signal booster restarted and shut
down for 15 minutes, and is now shut
down permanently
Each SureCall signal booster is equipped with Auto Shutdown to prevent cell
tower interference. The outdoor antenna may be receiving too much signal from
the cell tower.
Try moving the antenna to a location that provides more separation from the cell
tower. If adequate separation is not possible, try lowering the elevation of the
antenna to decrease the signal from the tower.
Power Jack
Power Switch
Connector to indoor antennas
N connector to indoor antennas
N connector to outside antenna
LED Indicators
LED Color
LED Condition
Indication
Yellow
Flashing
Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.
Red
Flashing
The signal to the booster is too strong which can cause the booster to automatically
turn off. If this happens, move the outdoor antenna to a location with a weaker
signal.
Alternately
Flashing Red/
Yellow
Flashing
Self-oscillation has been detected and to prevent it, one or more of the frequency
bands have shut down. If this happens:
First, try increasing the separation between the indoor and outdoor antennas. If your
booster kit includes the directional antennas (example: outdoor Yagi antenna and
indoor panel antenna), ensure that they are facing away from the one another.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
