SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | [email protected]
8
Troubleshooting
Problem
Resolution
Signal booster has no power
After installing your signal
booster system, you have
no signal or reception.
Verify that the booster switch is turned on.
Make sure the DC power outlet is plugged into the cigarette lighter
adapter. If the green
POWER LED
on the signal booster is OFF,
return the power supply to SureCall. Contact tech support at
1-888-365-6283 or [email protected], or go to www.surecall.
com and log on to online support to receive a Return Merchandise
Authorization. (RMA)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to at least 40 dB
- 45 dB on each dial.
In the event you encounter a problem, follow the suggestions below to resolve the issue.
The
Alert
LEDs Continue to
flash
Each SureCall booster is equipped with Auto Shutdown if there’s
danger of cell tower interference. The location where your car is
parked may be too close to a cell tower. Drive to a location that
provides sufficient distance from the cell tower to prevent the booster
from automatically shutting down. Once away from the original
location, use the power supply switch to restart the booster manually.
One of the red LEDs next to
the dials on your signal booster
is flashing red.
Your signal booster restarted
and shut down for 15 minutes,
and is now shut down
permanently.
Lower the dial above the blinking LED by 5dB (for example, from
50 to 45) and monitor the bars on your cell phone to see whether
reception has improved.
Be sure the inside panel antenna is facing away from the outside
antenna.
Use the recommended 4-6 feet of antenna separation:
Each SureCall signal booster is equipped with Auto Shutdown
to prevent cell tower interference. The location where your car
is parked may be too close to a cell tower. Once away from the
original location, use the power supply switch to restart the booster
manually.
