Troubleshooting
Common
problems
Fault cause
Handling methods
10
Print content
incomplete
1. Print head connection
problem
2. Dirt on print head
3. Non-matching
consumable
4. Print head is broken
5. Ribbon knitted
1. Plug print head connection
firmly
2. Remove dirt from print
head
3. Use Supvan original
consumables
4. Replace print head
5. Replace consumable
11
Uncuttable
1. Battery is low
2. Cutter‘s life is overdue
3. Glue on the cutter
4. Full-cut transmission
assembly damaged
1. Replace the battery
2. Replace the cutter
3. Clean the cutter with a
cotton swab
4. Replace the full-cut
transmission assembly
12
Interface
display
"Printing…"
without
printer
working
1. Full-cut transmission
assembly damaged
2. Full-cut detection unit
connected improperly
or damaged
3. Main motor connected
improperly or damaged
4. Main control panel
damaged
5. Keyboard control panel
damaged
6. Program lost
1. Replace the full-cut
transmission assembly
2. Reconnect the full-cut
detect unit or replace it
3. Reconnect the main motor
or replace it
4. Replace main control panel
5. Replace keyboard control
panel
6. Replace keyboard control
panel
22
