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Supra XpressKEY, User Manual

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35

Chapter 6   Support

SUPPORT

Canada (IC) 

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two 

conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of the 

device. 
Cet équipement est conforme à la (aux) norme(s) canadienne(s) d’exemption de licence RSS Industry 

Canada. Son opération est sujette aux deux conditions suivantes : (1) cet équipement ne provoquera aucune 

interférence et (2) cet équipement doit tolérer toute interférence pouvant provoquer une opération indésirable 

de l’équipement.
FCC and IC Radiofrequency radiation exposure Information:
This device has been tested and meets FCC and IC RF exposure guidelines for use at zero distance towards 

the body, based on a conservatively estimated average transmission rate.
If you want to operate the device together with a carrying accessory please make sure, however, that this 

accessory does not contain any metal parts (like springs etc.) since this may cause RF exposure beyond the 

limits specified in FCC and IC RF exposure guidelines.

Summary of Contents for XpressKEY

Page 1: ...www supraekey com Supra XpressKEYTM User Manual ...

Page 2: ...nt Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to...

Page 3: ...s 12 Call Before Showing 12 Cooperating in Neighboring Areas 12 Obtain Key 13 Open Release Shackle 14 Keybox Assistant 14 Flashlight 15 4 Additional Features 16 Manage Keyboxes 17 Read a Keybox 17 View Keybox Showings 18 Keybox Settings 18 Clear Keybox 19 Preferences 19 Vibrate Mode 19 Display PIN or Shackle Code Mode 20 Change PIN Code 20 Languages 21 Messages 21 CBS 22 Input Update 23 About 23 V...

Page 4: ...ventoried Keyboxes 29 Set Up Notifications for Individual Keyboxes 29 Reports 30 Showing Feedback 30 Leave Feedback on a Showing 30 Locate XpressKEY 30 XpressKEY Alerts 31 Setup Alert 31 Unsubscribe 32 Use Alert 32 6 Support 33 XpressKEY Resources 34 Contact Us 34 Regulatory Compliance 34 ...

Page 5: ...u items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Programming or coding sequences Safety Terms and Symbols These terms may appear in this manual WARN...

Page 6: ...vi THIS PAGE WAS INTENTIONALLY LEFT BLANK ...

Page 7: ...1 Chapter 1 Introduction INTRODUCTION 1 Introduction Supra XpressKEY Overview 2 System Components 2 XpressKEY Basics 2 Menu Icons 3 Battery 4 1 ...

Page 8: ...cess the keys inside the property s keybox XpressKEY The XpressKEYprovides access to Supra keyboxes and keeps track of its opened keyboxes Supra Network The Supra network maintains all key and keybox data SupraWEB SupraWEB available at www supraekey com is the agent s website to view and manage information get update codes create reports and more KIMvoice Keybox Information Manager KIM is the Supr...

Page 9: ... 2 3 Menu Icons Icon Function This means Key Obtain a key from a keybox key container Shackle Open Release the shackle to add or remove a keybox at a listing Flashlight Brighten the surrounding area with a Light Emitting Diode LED flashlight More Options Find more options Get messages view showings read a keybox set up your preferences for the XpressKEY Read Keybox Read the keybox to see showings ...

Page 10: ...eave the XpressKEY or battery exposed to high over 131 F 55 C Lithium Ion batteries have a risk of fire explosion and burns Do not short circuit crush incinerate or disassemble the battery Burning these batteries will generate toxic fumes Cool the exterior of the batteries to help prevent rupturing In case of fire use dry chemical alcohol resistant foam or carbon dioxide fire extinguishers For spe...

Page 11: ...ed for recycling by the Rechargeable Battery Recycling Corporation s RBRC Battery Recycling Program For more information on how to recycle your used Lithium Ion battery call 1 800 8 BATTERY for go to the RBRC website at www rbrc org for additional information Touchscreen The XpressKEY has a Liquid Crystal Display LCD touchscreen The protective plastic cover can be removed You can use the protectiv...

Page 12: ...6 Chapter 2 Get Started GET STARTED 2 Get Started Power Up 7 Agent Identification 7 Automatic Update 7 Manual Update and Sync 7 Obtain an Update Code 7 Enter an Update Code 8 2 ...

Page 13: ... cellular range to open keyboxes However it does need to be in cellular range to send and receive showing notifications In order for an automatic update to occur the XpressKEY must be Must be in Powered ON mode and have a charged battery In cellular range In good standing with your association or organization and Supra Manual Update and Sync If the XpressKEY was not able to update or requires an u...

Page 14: ...et an update code from SupraWEB your administrator or KIMVoice then follow the directions below to update your key From the Key Expired Screen 1 Tap Enter Update Code 2 Type in the update code and tap Enter 3 Tap Done to exit From the Main Screen 1 Tap on the arrow and then Next 2 Tap on Input Update 3 Type in the code and tap Enter 4 Tap Done to exit You can power the XpressKEY off and back on to...

Page 15: ...9 Chapter 2 Get Started GET STARTED 1 On the main screen tap the arrow then Next 2 Tap About 3 Tap More 4 Tap Done to exit ...

Page 16: ...TIONS 3 XpressKEY Operations Keyboxes 11 Key Container 11 Keybox Showing Hours 12 Keybox Battery Warnings 12 Cooperating in Neighboring Areas 12 Call Before Showing 12 Obtain Key 13 Open Release Shackle 14 Keybox Assistant 14 Flashlight 15 3 ...

Page 17: ...t can interfere with the infrared communication and shading the area between the XpressKEY and the keybox may be required iBox BT iBox Infrared lens Shackle Shackle Bluetooth signal iBox BT LE 3 Key Container The iBox BT LE and iBox BT key containers hold up to five 5 listing keys or two 2 gate cards and two 2 keys The classic iBox key container holds up to three 3 listing keys CAUTION Do not plac...

Page 18: ... your association or organization can activate The CBS code allows the listing agent to control access to the keybox The showing agent must contact the listing agent to determine if a CBS code is required and get the CBS code to open the keybox When the keybox requires a CBS code a prompt to enter the code into the XpressKEY pops up before the key container is released Enter the CBS code and selec...

Page 19: ...ight can interfere with the infrared communication and shading the area between the XpressKEY and the keybox may be required After performing an Obtain Key function the XpressKEY automatically sends the activity to the servers when in cellular range When it is not in cell range then it will save the activity and send it to the servers when it is back in range 1 On the main screen tap the Key icon ...

Page 20: ...n press Enter and follow the prompts 4 Point the key at the keybox 5 Push down on the shackle 6 Then pull up to remove the shackle 7 Tap Done to exit PRESS FIRMLY PULL UP TO RELEASE Keybox Assistant Showing and Key Activity reports are more informative when the listing address and keybox location is displayed rather than the keybox serial number The Keybox Assistant feature organizations must firs...

Page 21: ...property to make sure your reports and email notices are more complete 1 On the main screen tap the Shackle icon 2 Type in the shackle code and tap Enter 3 Select a reason press Enter and follow the prompts 4 Add the property address and tap Enter 5 Point the key at the keybox 6 Push down on the shackle 7 Then pull up to remove the shackle 8 Tap Done to exit PRESS FIRMLY PULL UP TO RELEASE Flashli...

Page 22: ...ge Keyboxes 17 Read a Keybox 17 View Keybox Showings 18 Keybox Settings 18 Clear Keybox 19 Preferences 19 Vibrate Mode 19 Display PIN or Shackle Code Mode 20 Change PIN Code 20 Languages 21 Messages 21 CBS 22 Input Update 23 About 23 View XpressKEY Details 23 View Error List 24 4 ...

Page 23: ...ty reports on SupraWEB Set up SupraWEB to send you an email when you ve had a showing Read a Keybox Keyboxes store showing information for the most recent 100 showings and the XpressKEY displays the most recent 10 showings Up and down scrool arrows allow for easy movement to see more information on the listing and the detail views Also you can visit the property listing and use your XpressKEY to d...

Page 24: ...ile the agent s permissions determine if they have access to the keybox The XpressKEY sends the request directly to the Supra system in real time 24 Hour Access This setting allows the keybox to be opened at any time of the day or night Timed Access Adjust the time of day or night in which the keybox can be opened Note A keybox shackle code is required to change the keybox options 1 On the main sc...

Page 25: ... information from SupraWEB or the showing information 1 Tap Clear Keybox 2 Tap OK to proceed 3 Type in the shackle code and tap Enter 4 Point the key at the keybox 5 Tap Done to exit Preferences You can disable or enable the vibration feedback show or hide your codes and change your PIN or language Vibrate Mode The XpressKEY uses vibration haptic feedback along with messages on the screen to commu...

Page 26: ...er PIN is used to help prevent unauthorized use of the key An easy way to change your PIN is directly on the XpressKEY After you change the PIN the XpressKEY sends the change to the Supra system The PIN will not take effect until the servers confirm the change then a Success confirmation is sent to the XpressKEY You can also change your PIN code at the SupraWEB agent website or through your associ...

Page 27: ...ged and new information will be downloaded to the key Languages The XpressKEY operates in three 3 different languages English French and Spanish Follow the steps below to change the language 1 In Preferences tap Languages 2 Tap a language and Enter 3 Tap OK to proceed Messages The XpressKEY can receive messages from Supra your organization or office broker The new message icon in the top menu bar ...

Page 28: ... before accessing the keybox If an invalid CBS code is entered three 3 times in a row the operation will fail Then you must contact Customer Support 1 Tap CBS 2 Type in the CBS code and tap Enter 3 Tap Done to exit Once the CBS code for a keybox is entered into the XpressKEY follow the standard procedure for releasing the key container Keybox access is permitted until the listing agent changes the...

Page 29: ...number and key serial number If the key is registered on the cellular network its carrier signal SIM information and the firmware version View XpressKEY errors At the second screen in the About function the communication radio turns on and the key checks for messages If the key receives new information the Communicating and Success Key updated screens appear 1 Tap About 2 Tap More View XpressKEY D...

Page 30: ... has the ability to view the previous five 5 error codes and their descriptions To see more information use the UP and DOWN arrows to scroll through the individual error codes 1 Tap About then More 2 Tap View Errors 3 Tap an error for more details 4 Tap Back and then Done to exit ...

Page 31: ...yholder 27 Manage Keybox Inventory 27 Notification Setup 27 End of Showing Notification 28 Set Up Notifications for All Inventoried Keyboxes 29 Set Up Notifications for Indiviual Keyboxes 29 Reports 30 Showing Feedback 30 Leave Feedback on a Showing 30 Locate XpressKEY 30 XpressKEY Alerts 31 Setup Alert 31 Unsubscribe 32 Use Alert 32 5 ...

Page 32: ...B Login To set up a user ID and password follow the SupraWEB Single Sign On SSO Instructions at http www supraekey com Documents SSO Instructions pdf 1 On a computer navigate to www supraekey com 2 Click SupraWEB Login for Real Estate Agents 3 Click the Register button 4 Fill out the User Registration Application screen 5 Type in the security characters and click Submit 6 Click the Continue to com...

Page 33: ... add multiple people i e the listing agent office staff and the home owner to receive notifications Notifications are sent to email addresses and cell phone numbers as text but not to the XpressKEY Listing agent To receive notifications make sure your email is correct in the Email Address field and check the Send me showing notifications box in General Email Settings Partner or team member Add par...

Page 34: ... Send me showing notifications for all keyboxes in my inventory Enabled Send me beginning and estimated end of showing notifications for all keyboxes in my inventory Below is an example of an EoS notification message that is transmitted to the designated recipients From ShowingValue mailto ShowingValue UnmonitoredMailbox fs utc com Sent Monday August 10 2015 4 12 PM To Jones Bria Subject End of Sh...

Page 35: ...ll get an email from the Supra system indicating that their email ID is subscribed to receive showing notifications Set Up Notifications for Individual Keyboxes You can set up showing notifications to the individual keyboxes in your inventory 1 Click the LISTINGS tab 2 Click Keyboxes in QUICK LINKS 3 Click the keybox serial number 4 Click the Listing Details tab 5 Add recipients to the box Also se...

Page 36: ...bmit Feedback Locate XpressKEY If you misplaced the XpressKEY and the battery still has a charge you can find its approximate location using GPS The next time the XpressKEY checks in it sends the network a SMS message containing the current GPS coordinates if the key can obtain a GPS signal Supra will send an email to notify you when the XpressKEY has reported into the Supra system with its GPS lo...

Page 37: ...uld not be used as a replacement for emergency services Setup Alert Use SupraWEB to enable disable and configure your XpressKEY Alerts 1 Click XpressKEY Alerts 2 Accept to the End User License Agreement 3 Customize the alert information 4 Click Save The recipients will get an email from the Supra system indicating that their email ID is subscribed to receive XpressKEY alerts emails from you Email ...

Page 38: ...i this is Bria Jones It is important that you call me at 555 555 1234 right away This alert originated from a Supra XpressKEY Click here to view a map of the estimated location of the XpressKEY at the time this alert was sent Unsubscribe Use Alert Press and hold the flashlight on the home screen for 3 5 seconds The XpressKEY sends the alert message to the Supra server then the message is sent to t...

Page 39: ...33 Chapter 6 Support SUPPORT 6 Support XpressKEY Resources 34 Contact Us 34 Regulatory Compliance 34 6 ...

Page 40: ...xpressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note acc FCC part 15 105 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equi...

Page 41: ...uivantes 1 cet équipement ne provoquera aucune interférence et 2 cet équipement doit tolérer toute interférence pouvant provoquer une opération indésirable de l équipement FCC and IC Radiofrequency radiation exposure Information This device has been tested and meets FCC and IC RF exposure guidelines for use at zero distance towards the body based on a conservatively estimated average transmission ...

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