3-3
Chapter 3: Troubleshooting
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System
confi
guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected] or by fax at: (408) 503-8000,option 2.
3-3 Frequently
Asked
Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X7DB8/X7DBE has eight 240-pin DIMM slots that support DDR2
FDB ECC 533/667 SDRAM modules. It is strongly recommended that you do not
mix memory modules of different speeds and sizes. (See Chapter 2 for detailed
Information.)
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are experi-
encing no problems with your system. Updated BIOS fi les are located on our web
site at
(http://www.supermicro.com/support/bios/
). Please check our BIOS warning
message and the info on how to update your BIOS on our web site. Also, check the
current BIOS revision and make sure it is newer than your BIOS before download-
ing. Select your motherboard model and download the BIOS fi le to your computer.
Unzip the BIOS fi les onto a bootable fl oppy and reboot your system. Follow the
Readme.txt to continue fl ashing the BIOS.
(
Warning
: Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question:
What's on the CD that came with my motherboard?
Answer:
The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.
3-4 Returning
Merchandise
for
Service
A receipt or copy of your invoice marked with the date of purchase is required be-
fore any warranty service will be rendered. You can obtain service by calling your
vendor for a Returned Merchandise Authorization (RMA) number. When returning
