3-3
Chapter 3: Troubleshooting
They should know of any possible problem(s) with the specifi c system confi guration
that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
1.
Question' (FAQ) sections in this chapter or see the FAQs on our web site
(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our web site at http://www.supermi-
2.
cro.com/support/bios/.
If you still cannot resolve the problem, include the following information when
3.
contacting Supermicro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
•
system fi rst boots up)
System confi guration
•
An example of a Technical Support form is on our web site at http://www.
•
supermicro.com/support/contact.cfm/.
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at [email protected] or call: (408) 503-8000, option 2.
3-3 Frequently
Asked
Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X7DCT/X7DCT-10G has six 240-pin DIMM slots that support DDR2
Registered ECC 667/533 SDRAM modules. It is strongly recommended that you
do not mix memory modules of different speeds and sizes. (See Chapter 2 for
detailed Information.)
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are experi-
encing no problems with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com/support/bios/. Please check our BIOS warning
message and the information on how to update your BIOS on our web site. Also,
check the current BIOS revision, and make sure that it is newer than your BIOS
before downloading. Select your motherboard model and download the BIOS fi le to
