Supermicro SuperServer SYS-510T-WTR User Manual Download Page 71

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Chapter 7: Troubleshooting and Support

7.1 Information Resources

Website

A great deal of information is available on the Supermicro® website,

supermicro.com

•

Specifications for servers and other hardware are available by clicking the menu icon, then

selecting the

Products

option.

•

The

Support

option offers downloads (manuals, BIOS/BMC, drivers, etc.), FAQs, RMA,

warranty, and other service extensions.

Direct Links for the SYS-510T-WTR System

SYS-SYS-510T-WTR

specifications page

X12STW-TF motherboard page

for links to the Quick Reference Guide, User Manual,

validated storage drives, etc.

Direct Links for General Support and Information

Frequently Asked Questions
TPM User Guide

General Memory Configuration Guide:

X12

IPMI User Guide
SuperDoctor5 Large Deployment Guide

Figure 7-1. Supermicro

Website

Chapter 7

Troubleshooting and Support

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Summary of Contents for SuperServer SYS-510T-WTR

Page 1: ...USER S MANUAL Revision 1 0a SuperServer SYS 510T WTR...

Page 2: ...lass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s...

Page 3: ...and utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support...

Page 4: ...ew 20 2 2 Unpacking the System 20 2 3 Preparing for Setup 20 Choosing a Setup Location 20 Rack Precautions 21 Server Precautions 21 Rack Mounting Considerations 21 Ambient Operating Temperature 21 Air...

Page 5: ...eneral Guidelines for Optimizing Memory Performance 36 DIMM Installation 37 DIMM Removal 37 3 6 Motherboard Battery 38 3 7 Cable Routing Diagrams 39 3 8 Storage Drives 40 Installing Drives 40 Installi...

Page 6: ...inks for the SYS 510T WTR System 71 Direct Links for General Support and Information 71 7 2 Intelligent Platform Management Interface IPMI 72 7 3 Troubleshooting Procedures 73 General Technique 73 No...

Page 7: ...al Support Procedures 84 Returning Merchandise for Service 84 Vendor Support Filing System 85 7 11Feedback 85 7 12 Contacting Supermicro 86 Appendix A Standardized Warning Statements for AC Systems Ap...

Page 8: ...Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl...

Page 9: ...L or two PCIe 4 0 x8 FHFL auto switching One PCIe 3 0 x4 in x8 LP I O Ports Eight SATA 6Gbps port s Two RJ45 10GbE LAN ports One RJ45 dedicated IPMI LAN port Five USB 3 2 Gen1 ports 2 headers 2 rear 1...

Page 10: ...View System Features Front Feature Description Control Panel One control panel see Control Panel for details Asset Tag Service Asset Tag with BMC Password Reset Logical Storage Drive Numbers Item Des...

Page 11: ...in power switch applies or removes primary power from the power supply to the server but maintains standby power Hold for four seconds to force a shut down Information LED Color Status Description Red...

Page 12: ...n the left COM Port One COM port IPMI LAN Port One RJ45 dedicated IPMI LAN port USB Two USB 3 2 Gen 1 ports Two USB 2 0 ports LAN Ports Two RJ45 10GbE LAN ports VGA Port One VGA port 1 PCIe 4 0 x16 or...

Page 13: ...ical events causing a shutdown failure OCP OVP Fan Fail OTP UVP OFF Amber LED Power Supply Warning Events Where the power supply continues to operate High temperature Over voltage under voltage etc OF...

Page 14: ...3 System Architecture This section covers the locations of the system s electrical components a system block diagram and a motherboard layout with the connectors and jumpers called out Main Components...

Page 15: ...M slots Four DIMM memory slots Processors Single Intel Xeon E 2300 10th Generation Pentium in an LGA1200 H5 socket with heatsinks SNK P0049P System Fans Four 4 cm counter rotating PWM fans Pull Tag Pu...

Page 16: ...SI COM1 Connector COM2 Header VGA Connector BMC Boot Flash DDR4 6 PHASE for Vcore IMVP 8 95W DMI3 x8 DMI3 Skt H5 LGA1200 DDR4 3200 PCIe 4 0 x16 SXB1 SXB2 PCIe3 0 x4 in x16 PCIe Gen3 x4 PCIe Gen4 x4 M...

Page 17: ...8 JBT1 JSATA1 I SGPIO2 LE6 JPI2C1 BT1 JSD2 JSD1 JLAN2 JLAN1 JSTBY1 USB2 3 USB4 5 JF1 FAN2 FAN3 FAN4 FAN5 FAN6 JL1 SRW5 SRW7 SRW6 SRW4 M 2 P JCOM1 JVGA JSXB1B PCI E 4 0 X16 JSXB1C JSXB1A JSXB2 PCI E 3...

Page 18: ...artbeat LED Blinking Green EC Normal LEDM1 BMC heartbeat Blinking Green BMC Normal LEDPWR Onboard power LED Solid Green Power On Connector Description BMC_LAN Dedicated BMC LAN port BT1 Onboard batter...

Page 19: ...atform Module TPM header JUIDB1 Unit Identifier UID button JVGA VGA connector M 2 C M 2 PCIe 4 0 x4 slot 2280 22110 M 2 P M 2 PCIe 3 0 x4 slot 2280 22110 SP1 Internal speaker buzzer SRW4 SRW7 M 2 hold...

Page 20: ...erver It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC power...

Page 21: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Page 22: ...ntion should be given to power supply connections other than the direct connections to the branch circuit i e the use of power strips etc To prevent bodily injury when mounting or servicing this unit...

Page 23: ...ack rail assemblies in the rack mounting kit Each assembly consists of two sections an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures di...

Page 24: ...place when installed and pushed fully into the rack which is its normal position Secondly these tabs also lock the server in place when fully extended from the rack This prevents the server from comin...

Page 25: ...both the chassis and the rack The next step is to install the server into the rack 1 Line up the rear of the chassis rails with the front of the rack rails 2 Slide the chassis rails into the rack rail...

Page 26: ...our total 1 First determine how far the server will extend out from the front of the rack The chassis should be positioned so that the weight is balanced between front and back 2 Attach the two front...

Page 27: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Page 28: ...until it locks you will hear a click 3 Depress the two buttons on the top of the chassis to release the top cover and at the same time push the cover away from you until it stops 4 Lift the top cover...

Page 29: ...Use a grounded wrist strap designed to prevent static discharge Touch a grounded metal object before removing any PCB printed circuit board from its antistatic bag Handle PCBs by their edges only do n...

Page 30: ...power cords from all power supplies Check that the plastic protective cover is on the CPU socket and that none of the socket pins are bent If they are contact your retailer When handling the processor...

Page 31: ...he load plate which covers the CPU socket from its locked position Load Lever Load Plate Load Plate 2 Gently lift the load lever to open the load plate Remove the plastic cover plate 3 Use your thumb...

Page 32: ...ocessor against the socket or against any socket pins which may damage the components 5 With the processor inserted into the socket inspect the four corners of the CPU to make sure that it is properly...

Page 33: ...ng holes are aligned with those on the heatsink retention mechanism 2 Screw in two diagonal screws i e the 1 and the 2 screws until they are just snug Do not fully tighten the screws or you may damage...

Page 34: ...pivot the heatsink back and forth to loosen it from the CPU Do not use excessive force when dislodging the heatsink 3 Once the heatsink is loose remove it from the CPU 4 Clean the surface of the CPU a...

Page 35: ...sure to populate the memory slots with the blue release tabs first and then populate those with the white release tabs General Memory Population Requirements 1 Be sure to use the memory modules of the...

Page 36: ...neral Guidelines for Optimizing Memory Performance The blue slots must be populated first DIMM slots must be populated in the following order DIMMB2 DIMMA2 then DIMMB1 DIMMA1 It s recommended to use D...

Page 37: ...sh both ends of the module straight down into the slot until the module snaps into place Notches Push both ends straight down into the memory slot DIMM Removal Press both release tabs on the ends of t...

Page 38: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Page 39: ...omponent Installation 3 7 Cable Routing Diagrams Figure 3 7 Cable Routing Diagram MiniSAS HD cable for onboard SATA and 3008 3108 Controller CBL SAST 0699 default Slimline cable for 3808 3908 Controll...

Page 40: ...ndle and use it to pull the drive carrier out of its bay Installing Drives Figure 3 8 Logical Drive Numbers 3 8 Storage Drives The storage drives are mounted in tool less drive carriers that simplify...

Page 41: ...ports PCIe 4 0 x4 SSD cards in the 2280 and 22110 form factors while the M 2 P supports PCIe 3 0 x4 SSD cards in the 2280 and 22110 form factors Installing M 2 Drives 1 Remove power from the system an...

Page 42: ...lug and so must be replaced when they fail Fan speed is controlled by system temperature via IPMI If a fan fails the remaining fans will ramp up to full speed Replace any failed fan at your earliest c...

Page 43: ...Chapter 3 Maintenance and Component Installation Figure 3 10 Replacing a System Fan Note the figure above is intended to show fan location only The serverboard may differ from that in the SYS 510T WT...

Page 44: ...Maintenance and Component Installation Air Shrouds Air shrouds concentrate airflow to maximize fan efficiency The SYS 510T WTR includes one air shroud for each CPU Figure 3 11 Installing Air Shroud f...

Page 45: ...ed in section 3 1 then remove the top cover Figure 3 12 Expansion Card Chassis Slots Riser Cards This system include riser cards that provide PCIe capabilities PCIe Slots per Riser Card Riser Card Par...

Page 46: ...S 510T WTR includes a redundant power supply which allows the server to continue running when one power supply has been removed Replacement units can be ordered directly from Supermicro Replacing the...

Page 47: ...Component Installation Figure 3 13 Removing Replacing a Power Supply Release Tab Note The figure above is intended to show the power supply locations only The chassis and serverboard may differ from t...

Page 48: ...e LED blinks at 2 Hz The BMC resets and the reset duration is 250 ms Then the BMC starts to boot Restore factory default configuration Hold the button for twelve seconds The LED blinks at 4 Hz while d...

Page 49: ...onnector JPWR1 meets the ATX SSI EPS 12V specification You must also connect the 8 pin JPWR2 processor power connector to the power supply ATX Power 24 pin Connector Pin Definitions Pin Definition Pin...

Page 50: ...1 Ground Black 2 12V Red 3 Tachometer 4 PWM_Control SGPIO Headers There is one Serial Link General Purpose Input Output I SGPIO2 header located on the motherboard Refer to the table below for pin defi...

Page 51: ...the following link for more information on the TPM http www supermicro com manuals other TPM pdf Power SMB I2 C Header The Power System Management Bus I2 C connector JPI2 C1 monitors the power supply...

Page 52: ...Header Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 No Connection Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard Attach the appropriate cable from the ch...

Page 53: ...s Internal Speaker Buzzer The Internal Speaker Buzzer SP1 is used to provide audible indications for various beep codes Refer to the table below for pin definitions Internal Buzzer Pin Definitions Pin...

Page 54: ...ction is located on pins 1 and 2 of JF1 Momentarily contacting both pins will power on off the system This button can also be configured to function as a suspend button with a setting in the BIOS see...

Page 55: ...n for LAN port 1 is located on pins 11 and 12 of JF1 and LAN port 2 is on pins 9 and 10 Attach the NIC LED cables here to display network activity Refer to the table below for pin definitions NIC1 NIC...

Page 56: ...Control 20 Ground 4 3 Input Output Ports I O Ports The locations and descriptions of the various I O ports are on the rear of the motherboard 1 9 8 7 6 5 4 3 2 10 Rear I O Ports Description Descripti...

Page 57: ...k panel and one COM header JCOM2 LAN Ports Two 1GbE Ethernet F or two 10GbE ports TF JLAN1 2 are located on the I O back panel In addition to the LAN ports a dedicated IPMI LAN is also on the back pan...

Page 58: ...on Pin Definition 1 5V 2 5V 3 USB_N 4 USB_N 5 USB_P 6 USB_P 7 GND 8 GND 9 Key 10 NC Back Panel USB6 7 USB 3 2 Gen 1 Pin Definitions Pin Definition Pin Definition A1 VBUS B1 VBUS A2 USB_N B2 USB_N A3 U...

Page 59: ...the switch the LED will be turned on which provides easy identification of a system unit that may be in need of service Press the switch again to turn off the LED indicator UID Switch Pin Definitions...

Page 60: ...Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the cont...

Page 61: ...are from a host server for system setting modifications Refer to the table below for jumper settings ME Manufacturing Mode Jumper Settings Jumper Setting Definition Pins 1 2 Normal Default Pins 2 3 Ma...

Page 62: ...he speed of the connection Refer to the table below for more information IPMI LAN Activity LED Link LED LAN 1 LAN 2 IPMI LAN X8ST3 F BMC LAN LEDs Color State Definition Link left Green Solid Amber Sol...

Page 63: ...able below for more information Power Ready LED Indicator LED Color Definition Green All onboard PWR VRMs are normal Red One or more PWR VRMs has failed Amber System in standby mode Embedded Controlle...

Page 64: ...he Intel SATA HostRAID user s guide posted on our website at https www supermicro com support manuals M 2 Slot This motherboard has two M 2 slots M 2 C and M 2 P M 2 was formerly known as Next Generat...

Page 65: ...support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a USB flash or media drive perhaps using an external SATA drive or a USB flash drive or...

Page 66: ...er browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the SAT...

Page 67: ...d Another option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive...

Page 68: ...l or Simple Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Managem...

Page 69: ...ion on IPMI visit our website at www supermicro com products nfo IPMI cfm BMC ADMIN User Password For security each system is assigned a unique default BMC password for the ADMIN user This can be foun...

Page 70: ...f any storage protocol type can be inserted SATA The system can support up to four SATA drives from the onboard Intel PCH SATA controller 6 2 TPM Security Module SPI capable TPM 2 0 or 1 2 with Infine...

Page 71: ...uals BIOS BMC drivers etc FAQs RMA warranty and other service extensions Direct Links for the SYS 510T WTR System SYS SYS 510T WTR specifications page X12STW TF motherboard page for links to the Quick...

Page 72: ...ngs that are related to IPMI For general documentation and information on IPMI please visit our website at https www supermicro com products nfo IPMI cfm Figure 7 2 IPMI Sample For validated memory se...

Page 73: ...E BIOS LICENSE C A SAN MAC JSEN1 JIPMB1 SP1 DIMMB2 DIMMB1 JD1 JPWR1 JSATA1 I SGPIO2 LE6 JPI2C1 JSD2 JSD1 JSTBY1 JF1 FAN2 FAN3 FAN4 FAN5 FAN6 JL1 M 2 P JTPM1 JSXB1C I SATA7 I SATA6 I SATA5 LEDEC2 LEDEC...

Page 74: ...nly one DIMM module installed If the system boots check for bad DIMM modules or slots by following the Memory Errors Troubleshooting procedure below Memory Errors Make sure that the DIMM modules are p...

Page 75: ...dequate power to the system Make sure that all power connectors are connected Please refer to our website for more information on the minimum power requirements 6 Proper software support Make sure tha...

Page 76: ...ent is good swap this component with a new one to see if the system will work properly If so then the old component is bad You can also install the component in question in another system If the new s...

Page 77: ...cked BOM Figure 7 4 IPMI Event Log In the event of an IERR the BMC executes a crash dump You must download the crash dump and save it 7 4 POST Codes The AMI UEFI BIOS supplies checkpoint codes which a...

Page 78: ...n the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On Self Te...

Page 79: ...xtract the BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you dow...

Page 80: ...hown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt t...

Page 81: ...ll prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to start the B...

Page 82: ...complete When you see the screen above unplug the AC power cable from the power supply clear CMOS and plug the AC power cable in the power supply again to power on the system 10 Press Del continuously...

Page 83: ...e system Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 7 8 BMC Reset The BMC can be reset using the UID button Reset Press and hold t...

Page 84: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numb...

Page 85: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Page 86: ...om Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support sup...

Page 87: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Page 88: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Page 89: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Page 90: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Page 91: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Page 92: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Page 93: ...aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Warnung...

Page 94: ...Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning This unit is intended for installation in rest...

Page 95: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Page 96: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Page 97: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Page 98: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Page 99: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Page 100: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Page 101: ...elektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according...

Page 102: ...lage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts...

Page 103: ...rnilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujo...

Page 104: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Page 105: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Page 106: ...uitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of b...

Page 107: ...x8 FHFL auto switching using RSC W 68G4 riser card One PCIe 3 0 x4 in x8 LP using RSC R1UW E8R riser card Input Output Eight SATA 6Gbps port s Two RJ45 10GbE LAN ports One RJ45 dedicated IPMI LAN port...

Page 108: ...61000 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations...

Page 109: ...ition of the Restricted Substances Marking Equipment name Restricted substances and its chemical symbols Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the percentage content of the restr...

Page 110: ...110 Appendix B System Specifications 100 127V 60 50Hz 6 5A x2 200 240V 60 50Hz 4 3A x2 150 3...

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