Supermicro SuperServer SYS-510D-10C-FN6P User Manual Download Page 61

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Chapter 6: Troubleshooting and Support

6.1 Information Resources

Website

A great deal of information is available on the Supermicro website,

supermicro.com

•

Specifications for servers and other hardware are available by the

Products

option.

•

The

Support

option offers downloads (manuals, BIOS/BMC, drivers, etc.), FAQs, RMA,

warranty, and other service extensions.

Direct Links for the SYS-510D-4C/8C/10C-FN6P System

, and

specification pages

motherboard pages for links

to the Quick Reference Guide, User Manual, validated storage drives, etc.

Direct Links for General Support and Information

Frequently Asked Questions
Add-on card descriptions
TPM User Guide

General Memory Configuration Guide:

X12

BMC User Guide
SuperDoctor5 Large Deployment Guide

Figure 6-1. Supermicro Website

Chapter 6

Troubleshooting and Support

Summary of Contents for SuperServer SYS-510D-10C-FN6P

Page 1: ...USER S MANUAL Revision 1 0 SuperServer SYS 510D 4C FN6P SYS 510D 8C FN6P SYS 510D 10C FN6P ...

Page 2: ...Class A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be require...

Page 3: ...t drivers and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support supermicro com This manual may be periodically updated without notice Please check the Supermicro website for possible updates to the manual revision level Secure Data Deletion A secure data delet...

Page 4: ... 2 Preparing for Setup 18 Choosing a Setup Location 18 Rack Precautions 18 Server Precautions 19 Rack Mounting Considerations 19 Ambient Operating Temperature 19 Airflow 19 Mechanical Loading 19 Circuit Overloading 20 Reliable Ground 20 2 3 Installing the Chassis into the Rack 21 Mid Mount Telco Rack 22 Installing the Chassis into a Telco Two Post Style Rack 22 Chapter 3 Maintenance and Component ...

Page 5: ...and Connectors 40 Control Panel 45 4 3 Input Output Ports 48 Rear I O Ports 48 4 4 Jumpers 51 4 5 LED Indicators 54 Chapter 5 Software 5 1 Microsoft Windows OS Installation 56 5 2 Driver Installation 58 5 3 SuperDoctor 5 59 5 4 BMC 60 BMC ADMIN User Password 60 Chapter 6 Troubleshooting and Support 6 1 Information Resources 61 Website 61 Direct Links for the SYS 510D 4C 8C 10C FN6P System 61 Direc...

Page 6: ...iew 67 Recovering the UEFI BIOS Image 67 Recovering the Main BIOS Block with a USB Device 67 6 6 CMOS Clear 72 6 7 Where to Get Replacement Components 73 6 8 Reporting an Issue 73 Technical Support Procedures 73 Returning Merchandise for Service 73 Vendor Support Filing System 74 6 9 Feedback 74 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications ...

Page 7: ...rmicro com Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email Sales_Europe supermicro com Sales Inquiries Support_Europe supermicro com Technical Support RMA_Europe supermicro com RMA Support Website www supermicro nl Asia Pacific Address Super Micro Computer Inc 3F No 150 Jian 1st Rd Zhonghe Dist New Ta...

Page 8: ...Internal M 2 slots One M 2 PCIe 3 0 x4 or SATA 3 0 slot M Key 2280 One M 2 PCIe 3 0 x2 or SATA 3 0 or USB 3 0 Slot B Key 2280 3042 3052 One M 2 PCIe 3 0 x1 or USB 2 0 slot E Key 2230 Expansion Slots One FHHL PCIe 4 0 x16 slot Two PCIe 3 0 x4 SlimSAS connectors Networking One dedicated BMC LAN port Four Gigabit Ethernet ports Two 25G SFP28 ports I O Ports Two USB 3 0 ports One VGA port Two onboard ...

Page 9: ...t of the chassis Figure 1 1 Front View Control Panel Expansion Slot Locations Item Description all PCIe 4 0 1 x16 FHHL slot 1 Four GbE LAN Ports Two SFP28 Ports VGA Port UID Button USB 3 0 Ports BMC LAN Port System Features Front Feature Description Control Panel See the next page LAN Ports One dedicated BMC LAN port four GbE LAN ports two 25G SFP28 ports USB Ports Two USB 3 0 ports VGA Port Video...

Page 10: ...of a pen Power Button The main power button is used to apply or remove power from the power supply to the server Turning off system power with this button removes the main power but maintains system power To perform maintenance tasks you must also unplug the system before servicing Information LED Color Status Description Red solid An overheat condition has occurred Red blinking at 1Hz Fan failure...

Page 11: ...11 Chapter 1 Introduction Fans Power Supply Figure 1 3 System Rear View System Features Rear Feature Description Power Supply 200W AC Gold power supply Fan Internal fans Rear View ...

Page 12: ...12 Chapter 1 Introduction 1 3 System Architecture This section covers the printed circuit board PCB locations Board Locations Figure 1 4 Board Locations Riser Card Motherboard ...

Page 13: ...D1 COM1 JF1 JMD3 M 2 H PCIe 3 0 X1 I SGPIO1 CPU SLOT7 PCIe 4 0 X16 CPU SLOT6 PCIe 4 0 X8 JPCIE7 JPCIE6 LEDM1 JMD1_SRW1 VGA LED2 LED3 JUIDB1 LAN3 4 JLAN2 LAN1 2 JLAN1 LAN5 6 SFP1 X12SDV 4C SP6F DESIGNED IN USA REV 1 10 CPU Intel i350 AM2 AST2600 MH3 USB4 5 3 0 IPMI_LAN JPL2 JSDP3 JSDP2 JPL1 JPWR1 JPI2C1 FAN3 JL1 JBT1 JNVI2C1 FAN2 JIPMB2 FAN1 MH1 JPV1 BT1 JPF1 DIMMA2 DIMMA1 DIMMB2 DIMMB1 LEDT2 LEDT4...

Page 14: ...il Fan Fail LED Solid Red Overheat Blinking Red Power Fail or Fan Fail LEDM1 BMC Heartbeat LED Blinking Green BMC Normal Connector Description BT1 Onboard Battery COM1 COM Header FAN1 FAN4 FANA FANB CPU System Fan Headers FAN1 CPU Fan IPMI LAN Dedicated IPMI LAN Port I SATA1 and I SATA3 SATA 3 0 Ports I SATA1 SATA DOM Power I SGPIO1 Serial Link General Purpose I O Header JD1 Power LED Speaker Pins...

Page 15: ...wer is not in use JRK1 Intel RAID Key Header JSD1 SATA DOM Power Connector JSDP1 JSDP4 Reserved for time synchronization JSFPLED1 LAN5 6 Activity LED header JSIM1 NANO SIM Slot for M 2 B key JSLIM1 JSLIM2 SlimSAS PCIe 3 0 x4 Slots JSMB1 System Management Bus Header JSTBY1 Standby Power Header JTPM1 Trusted Platform Module TPM Port 80 Connector JUIDB1 Unit Identifier Switch LAN1 2 LAN3 4 Gigabit Et...

Page 16: ...N SFP28 PCIe 3 0 x2 JLAN2 I350 AM2 M 2 M key CONN PCIe 3 0 x4 Flexible I O 8 15 SlimSAS PCIe 3 0 x8 SATA 3 0 x8 SATA3 0 0 SATA3 0 1 PCIe 3 0 x1 M 2 B key CONN PCIe 3 0 x2 SATA3 0 USB 2 0 Header USB 2 0 USB 2 0 Header USB 3 0 2 0 COM1 USB2 0 A A2 DDR4 DIMM B B2 DDR4 DIMM TPM SPI FLASH PCIe Switch M 2 E key CONN I210IT PCIe 3 0 x1 PCIe 3 0 x1 I210IT Flexible I O 2 Flexible I O 0 Flexible I O 4 5 JLA...

Page 17: ...2 7 GHz 2 5 GHz Intel Turbo Boost Technology Yes Yes Yes Number of Memory Channels 2 2 2 Intel QuickAssist Technology No Yes Yes Intel Virtualization Technology VT x Yes Yes Yes Intel Virtualization Technology VT x for Directed I O VT d Yes Yes Yes CPU Heatsink with FAN No No No Motherboard Operating Temperatures 0 C 60 C 32 F 40 F 0 C 60 C 32 F 40 F 0 C 60 C 32 F 40 F Motherboards The table below...

Page 18: ...oosing a Setup Location The system should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated Leave enough clearance in front of the rack so that you can open the front door completely 25 inches and approximately 30 inches of clearance in the back of the rack to allow sufficient space for airflow and access ...

Page 19: ... in case of a power failure Allow any drives and power supply modules to cool before touching them When not servicing always keep the front door of the rack and all covers panels on the servers closed to maintain proper cooling Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment ma...

Page 20: ...connections other than the direct connections to the branch circuit i e the use of power strips etc To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety This unit should be mounted at the bottom of the rack if it is the only unit in the rack When...

Page 21: ...ctions that came with the rack unit you are using 1 Gather the four mounting screws shipped with the system 2 Align the mounting holes of the chassis with the thru holes of the rack 3 Insert the mounting screws into the thru holes in the front of the chassis and tighten the screws until the chassis is secured to the rack Warning Do not pick up the server by the front handles They are designed to p...

Page 22: ...o Two Post Style Rack To install the chassis into a Telco style two post rack use two L shaped brackets on either side of the chassis four total 1 Determine how far the server will extend out the front of the rack Larger chassis should be positioned to balance the weight between front and back 2 If a bezel is included on your chassis remove it 3 Attach the two front brackets to each side of the ch...

Page 23: ...numbers given Installation or replacement of most components require that power first be removed from the system Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system 1 Use the operating system to power down the system 2 After the system has completely shut down disconnect the AC power cords from the ...

Page 24: ...Power down the system as described in Section 3 1 2 Remove one screw from the chassis rear and two screws from each chassis side 3 Lift the cover up and off the chassis Caution Except for short periods of time do not operate the server without the cover in place The chassis cover must be in place to allow proper airflow and prevent over heating ...

Page 25: ...e Refer to the table on the next page for the recommended DIMM population order ESD Precautions Electrostatic Discharge ESD can damage electronic com ponents including memory modules To avoid damaging your DIMM modules it is important to handle it very carefully The following measures are generally sufficient to protect your equipment from ESD Use a grounded wrist strap designed to prevent static ...

Page 26: ...memory with speeds of up to 2933MT s in four memory slots Recommended Population Balanced DIMMA1 DIMMB1 DIMMA2 DIMMB2 Total System Memory 4GB 4GB 8GB 4GB 4GB 4GB 4GB 16GB 8GB 8GB 16GB 8GB 8GB 8GB 8GB 32GB 16GB 16GB 32GB 16GB 16GB 16GB 16GB 64GB 32GB 32GB 64GB 32GB 32GB 32GB 32GB 128GB 64GB 64GB 128GB 64GB 64GB 64GB 64GB 256GB ...

Page 27: ...DIMMB2 DIMMA2 DIMMB1 DIMMA1 JMD1 M 2 H PCIe 3 0 x4 SATA 3 0 JMD2_SRW1 JPG1 MH5 JLANLED3 JBM1 MH6 JLANLED2 JNVI2C1 JRK1 JIPMB1 JMD2_SRW2 JPME2 JWD1 JPH1 JPL3 JVRM1 JSDP4 JSDP1 JSFPLED1 JOPPS JLANLED1 USB2 3 USB0 1 JSMB1 J1 JGP1 I SATA3 I SATA1 JSLIM2 JSLIM1 PCIe 3 0 X4 PCIe 3 0 X4 JNS1 FANB MH2 JPT1 JRF1 JD1 JTPM1 JMD3_SRW1 JMD2 JSIM1 M 2_H PCIe 3 0 X2 S SATA 3 0 MH4 JSTBY1 JSD1 FANA FAN4 LED1 COM1...

Page 28: ... on both ends of the DIMM slot to unlock it Side Notches Release Tabs 3 Identify the notches on the side and bottom of the DIMM module 4 Align the bottom notch on DIMM module with the receptive point in the memory slot Align the side notches with the receptive points on the release tabs 5 With your thumbs on both ends of the DIMM module press it straight down into the slot until the module snaps i...

Page 29: ... the regulations set up by your local hazardous waste management agency to dispose of your used battery properly Figure 3 3 Installing the Onboard Battery 3 4 Motherboard Battery Caution There is a danger of explosion if the onboard battery is installed in the wrong orientation with reversed polarities This battery must be replaced only with the same or an equivalent type recommended by the manufa...

Page 30: ...move power as described in Section 3 1 and remove the chassis cover 2 If necessary remove the PCI expansion card from the chassis 3 Remove the drive bays from the chassis 4 Insert the solid state drives into the drive bays and secure the drives with screws 5 Secure each drive bay to the chassis floor using four screws 6 Connect the drive cables to the motherboard and the power supply 7 If necessar...

Page 31: ...as described in Section 3 1 and remove the chassis cover 2 Remove the expansion card clip and the PCI slot shield 3 Outside of the chassis create a riser card assembly by installing the riser card to the riser card bracket 4 Create a PCI card assembly by installing a PCI slot bracket to the expansion card 5 Insert the PCI card assembly into the riser card assembly Figure 3 5 Expansion Card Clip Lo...

Page 32: ...g the Expansion Card Assembly 1 Insert the riser card and PCI card assembly into the motherboard 2 Align the PCI slot bracket with the chassis and reinstall the expansion card clip 3 Connect cables Riser Card Bracket Riser Card Expansion Card PCIe Slot Bracket Figure 3 6 Assemble the PCIe Expansion Card Riser Card and Brackets ...

Page 33: ...alling an M 2 SSD Caution Use industry standard anti static equipment such as gloves or wrist strap and follow precautions to avoid damage caused by ESD Locate the M 2 socket on the motherboard JMD1 JMD2 or JMD3 Next locate the M 2 mounting holes JMD1_SRW1 JMD2_SRW1 2 or JMD3_SRW1 Insert the M 2 SSD into the socket and secure the SSD to the mounting hole with a screw Figure 3 8 Inserting the Stand...

Page 34: ... fans will ramp up to full speed the overheat fan fail LED on the control panel will blink on and off and an alarm will sound Replace any failed fan at your earliest convenience with the same type and model Replacing a System Fan 1 Determine which fan has failed using remote management 2 Once the failed fan has been identified remove power from the system as described in Section 3 1 3 Remove the c...

Page 35: ...a new fan with the fan guard facing the chassis rear 7 Connect the fan to the motherboard 8 Reinstall the chassis cover 9 Reconnect the power cord and power up the system 10 Check that the overheat fan fail LED on the control panel is off 11 Check that the sounding alarm is off ...

Page 36: ...er as described in Section 3 2 2 Disconnect all wiring from the power supply 3 Remove two screws holding the power supply to the chassis rear From the underside of the chassis remove two screws holding the power supply mounting bracket to the chassis floor Set these four screws aside 4 Remove the power supply from the chassis 5 Align a new power supply with the thru holes at the chassis rear and o...

Page 37: ... 11 Cable Routing Diagram Online Cable Matrix SATA Cable 3 10 Cable Routing Diagram Refer to the storage cable diagrams in the next few pages When disconnecting cables to add or replace components refer to the diagrams so you can reroute them in the same manner ...

Page 38: ... Manual Please review the Safety Precautions in Appendix A before installing or removing components 4 1 Power Connections ATX Power Supply Connector The 24 pin power supply connector JPWR1 meets the ATX SSI EPS 24 pin specification The 8 pin JPV1 connector is used to provide alternative power for a special enclosure when the 24 pin ATX power is not in use ATX Power 24 pin Connector Pin Definitions...

Page 39: ...ctor The 8 pin JPV1 connector is used to provide alternative power for a special enclosure when the 24 pin ATX power is not in use Refer to the table below for pin definitions 4 Pin HDD Power Connector JPH1 is a 4 pin HDD power connector that provides power to onboard HDD devices 4 pin HDD Power Pin Definitions Pin Definition 1 12V 2 3 Ground 4 5V ...

Page 40: ...at provides a serial connection COM Header COM1 Pin Definitions Pin Definition Pin Definition 1 DCD 2 DSR 3 RXD 4 RTS 5 TXD 6 CTS 7 DTR 8 RI 9 Ground 10 N A General Purpose I O Header The General Purpose Input Output GPIO header at JPG1 is a general purpose I O expander on a pin header via the SMBus Each pin can be configured to be an input pin or output pin in 2 54mm pitch The GPIO is controlled ...

Page 41: ... to the header to use the IPMB I2C connection on your system Refer to the table below for pin definitions External I2 C Header Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 No Connection Fan Headers There are six 4 pin fan headers FAN1 FAN4 FANA FANB on the motherboard All these 4 pin fan headers are backwards compatible with traditional 3 pin fans However fan speed control is available...

Page 42: ...RAID Key Header The JRK1 header allows you to enable RAID functions for NVMe connections Refer to the table below for pin definitions Intel RAID Key Header Pin Definitions Pin Defintion 1 GND 2 PU 3 3V Stdby 3 GND 4 PCH RAID KEY JOPPS JOPPS is reserved for One Pulse Per Second JSDP1 JSDP4 JSDP1 JSDP2 JSDP3 and JSDP4 are reserved for time synchronization LAN5 6 Activity LED JSFPLED1 is the activity...

Page 43: ...is one Serial Link General Purpose Input Output I SGPIO1 header located on the motherboard Refer to the table below for pin definitions SGPIO Header Pin Definitions Pin Definition Pin Definition 1 NC 2 NC 3 Ground 4 SSATA Data 5 SSATA Load 6 Ground 7 SSATA Clock 8 NC SlimSAS Connectors The SlimSAS connectors at JSLIM1 and JSLIM2 support PCIe 3 0 x4 devices Speaker Power LED Pins 1 3 of JD1 are use...

Page 44: ...to enhance system performance and data security Refer to the table below for pin definitions Please go to the following link for more information on the TPM http www supermicro com manuals other TPM pdf Trusted Platform Module Header Pin Definitions Pin Definition Pin Definition 1 3 3V 2 SPI_CS 3 RESET 4 SPI_MISO 5 SPI_CLK 6 GND 7 SPI_MOSI 8 9 3 3V Stby 10 SPI_IRQ M 2 Slot This motherboard has thr...

Page 45: ...JF1 Header Pins JMD1 M 2 H PCIe 3 0 x4 SATA 3 0 JMD2_SRW1 JPG1 MH5 JLANLED3 JBM1 MH6 JLANLED2 JNVI2C1 JRK1 JIPMB1 JMD2_SRW2 JPME2 JWD1 JPH1 JPL3 JVRM1 JSDP4 JSDP1 JSFPLED1 JOPPS JLANLED1 USB2 3 USB0 1 JSMB1 J1 JGP1 I SATA3 I SATA1 JSLIM2 JSLIM1 PCIe 3 0 X4 PCIe 3 0 X4 JNS1 FANB MH2 JPT1 JRF1 JD1 JTPM1 JMD3_SRW1 JMD2 JSIM1 M 2_H PCIe 3 0 X2 S SATA 3 0 MH4 JSTBY1 JSD1 FANA FAN4 LED1 COM1 JF1 JMD3 M ...

Page 46: ...system Refer to the table below for pin definitions NIC1 NIC2 LAN1 LAN2 The NIC Network Interface Controller LED connection for LAN port 1 is located on pins 11 and 12 of JF1 and LAN port 2 is on pins 9 and 10 Attach the NIC LED cables here to display network activity Refer to the table below for pin definitions Overheat OH Fan Fail PWR Fail LED Connect an LED cable to pins 7 and 8 to use the Over...

Page 47: ...nition 13 3 3V Stby 14 HDD LED Power LED The Power LED connection is located on pins 15 and 16 of JF1 Refer to the table below for pin definitions Power LED Pin Definitions JF1 Pins Definition 15 3 3V 16 PWR LED Power Fail LED Connect an LED cable to Power Fail connections on pins 5 and 6 of JF1 to provide warnings for a power failure Refer to the table below for pin definitions PWR Fail LED Indic...

Page 48: ...M1 MH6 JLANLED2 JNVI2C1 JRK1 JIPMB1 JMD2_SRW2 JPME2 JWD1 JPH1 JPL3 JVRM1 JSDP4 JSDP1 JSFPLED1 JOPPS JLANLED1 USB2 3 USB0 1 JSMB1 J1 JGP1 I SATA3 I SATA1 JSLIM2 JSLIM1 PCIe 3 0 X4 PCIe 3 0 X4 JNS1 FANB MH2 JPT1 JRF1 JD1 JTPM1 JMD3_SRW1 JMD2 JSIM1 M 2_H PCIe 3 0 X2 S SATA 3 0 MH4 JSTBY1 JSD1 FANA FAN4 LED1 COM1 JF1 JMD3 M 2 H PCIe 3 0 X1 I SGPIO1 CPU SLOT7 PCIe 4 0 X16 CPU SLOT6 PCIe 4 0 X8 JPCIE7 J...

Page 49: ...back panel Please refer to the LED Indicator section for LAN LED information LAN Port Pin Definition Pin Definition Pin Definition 1 TD0 11 P3V3_Dual 2 TD0 12 Act LED Yellow 3 TD1 13 Link 1000 Amber 4 TD1 14 Link 100 LED Green 5 TD2 15 GND 6 TD2 16 GND 7 TD3 17 GND 8 TD3 18 GND 9 COMMCT 10 GND IPMI LAN Pin Definition Pin Definition Pin Definition 9 VCC 19 YEL 10 TX1 20 YEL 11 TX1 21 ORG GRN 12 TX2...

Page 50: ...d on our website at https www supermicro com support manuals UID Switch Pin Definitions Pin Definition 1 Button In 2 Ground 3 Ground 4 Ground 5 Ground UID LED Pin Definitions Color Status Blue On Unit Identified Universal Serial Bus USB Ports There are two USB 3 0 ports USB4 5 on the I O back panel and two USB 2 0 headers USB0 1 and USB2 3 on the motherboard The onboard headers can be used to prov...

Page 51: ...nnector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS To Clear CMOS 1 First power down the system and unplug the power cord s 2 Remove the cover of the chassis to access the motherboard and remove the battery from the motherboard 3 S...

Page 52: ...le Disable Use JPT1 to enable or disable support for the onboard TPM 2 0 module The default setting is Enabled TPM Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Default Pins 2 3 Disabled SlimSAS Interface Selection Use the JNS1 jumper to set the SlimSAS port to either function as four SATA ports or a single PCIe x4 NVMe interface SlimSAS Interface Selection Jumper Setti...

Page 53: ...turing Mode Jumper Settings Jumper Setting Definition Pins 1 2 Normal Default Pins 2 3 Manufacturing Mode IPMI Shared LAN Enable Disable Set the JBM1 jumper to enable or disable IPMI shared access on LAN1 Intel I210 AT The default settings is Enabled IPMI Share LAN Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Open Enabled Default Pins 1 2 Short Disabled SIM Card Detection J1 i...

Page 54: ... lit power is present on the motherboard In suspend mode this LED will blink on and off Turn off the system and unplug the power cord before removing or installing components Power LED Indicator LED Color Definition Off System Off power cable not connected Green System On BMC Heartbeat LED LEDM1 is the BMC heartbeat LED When the LED is blinking green BMC is functioning normally Refer to the table ...

Page 55: ...on SFP LAN LEDs Two 25G 10G LAN ports LAN5 LAN6 that support SFP28 are located on the rear I O panel Refer to the tables below for more information 1G RJ45 LAN Link LED Color Definition Off No Connection or 10 Mb s Green 100 Mb s Amber 1 Gb s Activity Indicator Color Status Definition Off No Connection Yellow Flashing Active Activity LED Link LED 25G 10G SFP28 LAN Link LED LED Color Definition Gre...

Page 56: ... our website at www supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a USB flash drive or media drive or the BMC KVM console 2 Retrieve the proper RST RSTe driver Go to the Supermicro web page for your motherboard and click on Download the Latest Drivers and Utilities select the proper driver and copy it to a USB flash ...

Page 57: ...river browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the SATA sSATA AHCI driver indicated then choose the storage drive on which you want to install it 5 Once all devices are specified continue with the installation 6 After the Windows OS installation has c...

Page 58: ...red Another option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or disk and the screenshot shown below should appear Figure 5 3 Driver Tool Installation Screen Note Click the icons showing a hand writing on paper to view the readme files for each item Click the ...

Page 59: ...e Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server SSM Server you can remotely control power on off and reset chassis intrusion for multiple systems with SuperDoctor 5 or BMC SuperDoctor 5 Management Server monitors HTTP FTP and SMTP services to opti...

Page 60: ... are related to BMC For general documentation and information on BMC visit our website at www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system is assigned a unique default BMC password for the ADMIN user This can be found on a sticker on the chassis and a sticker on the motherboard The sticker also displays the BMC MAC address Figure 5 ...

Page 61: ...s Direct Links for the SYS 510D 4C 8C 10C FN6P System SYS 510D 4C FN6P SYS 510D 8C FN6P and SYS 510D 10C FN6P specification pages X12SDV 4C SP6F X12SDV 8C SP6F and X12SDV 10C SP6F motherboard pages for links to the Quick Reference Guide User Manual validated storage drives etc Direct Links for General Support and Information Frequently Asked Questions Add on card descriptions TPM User Guide Genera...

Page 62: ...o BMC For general documentation and information on BMC please visit our website at https www supermicro com en solutions management software bmc resources Figure 6 2 BMC Sample For validated memory use our Product Resources page Product Matrices page for links to tables summarizing specs for systems motherboards power supplies riser cards add on cards etc Security Center for recent security notice...

Page 63: ...ures to troubleshoot your system If you have followed all of the procedures below and still need assistance refer to the Technical Support Procedures or Returning Merchandise for Service section s in this chapter Power down the system before changing any non hot swap hardware components General Technique If you experience unstable operation or get no boot response try 1 With power off remove all b...

Page 64: ...ts by swapping modules between slots and noting the results Losing the System Setup Configuration Always replace power supplies with the exact same model that came with the system A poor quality power supply may cause the system to lose the CMOS setup configuration Check that the motherboard battery still supplies approximately 3VDC If it does not replace it If the above steps do not fix the setup...

Page 65: ...ion check the following Source of installation Make sure that the devices used for installation are working properly including boot devices Cable connection Check to make sure that all cables are connected and working properly Use the minimum configuration for troubleshooting Remove all unnecessary components starting with add on cards first and use the minimum configuration but with a CPU and a m...

Page 66: ... download a crash dump of status information using BMC The BMC manual is available at https www supermicro com en solutions management software bmc resources Check BMC Error Log 1 Access the BMC web interface 2 Click the Server Health tab then Event Log to verify an IERR error Figure 6 4 BMC Event Log In the event of an IERR the BMC executes a crash dump You must download the crash dump and save i...

Page 67: ...ain BIOS image is corrupted When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On Self Test routines Note 1 Follow the BIOS recovery instructions below for BIOS recovery when the main BIOS block crashes Note 2 When the BIOS recovery block crashes you will ne...

Page 68: ...BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you download is the same version or a close version meant for your motherboard 2 Insert the USB device that contains the new BIOS image Super ROM into your USB drive and reset the system when the following screen appea...

Page 69: ...s shown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt the BIOS flashing process until it has completed 5 After the BIOS recovery process is complete press any key to reboot the system 6 Using a different system extract the BIOS package into a USB flash...

Page 70: ...UEFI Shell prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to start the BIOS update process 7 Press Del continuously during system boot to enter the BIOS Setup utility From the top of the tool bar select Boot to enter the submenu From the submenu list select Boot ...

Page 71: ... complete When you see the screen above unplug the AC power cable from the power supply clear CMOS and plug the AC power cable in the power supply again to power on the system 10 Press Del continuously to enter the BIOS Setup utility 11 Press F3 to load the default settings 12 After loading the default settings press F4 to save the settings and exit the BIOS Setup utility ...

Page 72: ...system completely 2 Remove chassis cover to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdriver for at least four seconds 5 Remove the screwdriver or shorting device 6 Re install the battery 7 Replace the cover reconnect the power cords and power on the system Notes Clearing CMOS will also clear all password...

Page 73: ... boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision number BIOS release date version this can be seen on the initial display when your system first boots up System configuration An example of a Technical Support form is posted on our website Distributors F...

Page 74: ...ilure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues related to Intel use the Intel IPS filing system https www intel com content www us en design support ips training welcome html For issues related to Red Hat Enterprise Linux since it is a subscriptio...

Page 75: ...ring components in the Supermicro chassis These warnings may also be found on our website at http www supermicro com about policies safety_information cfm Warning Definition 警告の定義この警告サインは危険を意味します人身事故につながる可能性がありますのでいずれの機器でも動作させる前に電気回路に含まれる危険性に注意して標準的な事故防止策に精通して下さい此警告符号代表危险您正处于可能受到严重伤害的工作环境中在您使用设备开始工作之前必须充分意识到触电的危险并熟练掌握防止事故发生的标准工作程序请根据每项警告结尾的声明号码找到此设备的安全性警告说明的翻译文本此警告符號代表危險您正處於可能身體可能會受...

Page 76: ... número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo GUARDE ESTAS INSTRUCCIONES IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels Avant de travailler sur un équipement soyez conscient des dangers liés aux circ...

Page 77: ...risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het eind van elke waarschuwing om deze te herleiden naar de desbetreffende locatie BEWAAR DEZE INSTRUCTIES Installation Instructions Warning Read the installation instructions before connecting the system to the power source 設置手順書システムを電源に接続する前に設置手順書をお読み下さい警告将此系统连接电源前请先阅读安装说明 ...

Page 78: ...를 읽어주십시오 Waarschuwing Raadpleeg de installatie instructies voordat u het systeem op de voedingsbron aansluit サーキットブレーカーこの製品は短絡過電流保護装置がある建物での設置を前提としています保護装置の定格が250 V 20 Aを超えないことを確認下さい警告此产品的短路过载电流保护由建筑物的供电系统提供确保短路保护设备的额定电流不大于 250V 20A 警告此產品的短路過載電流保護由建築物的供電系統提供確保短路保護設備的額定電流不大於 250V 20A Warning This product relies on the building s installation for short circuit overcurrent protection...

Page 79: ...tection n est pas supérieur à 250 V 20 A 경고 이 제품은 전원의 단락 과전류 방지에 대해서 전적으로 건물의 관련 설비에 의존합니다 보호장치의 정격이 반드시 250V 볼트 20A 암페어 를 초과하지 않도록 해야 합니다 Waarschuwing Dit product is afhankelijk van de kortsluitbeveiliging overspanning van uw electrische installatie Controleer of het beveiligde aparaat niet groter gedimensioneerd is dan 250V 20A Power Disconnection Warning Warning The system must be disconnected ...

Page 80: ...ringen oder zu entfernen Advertencia El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le système doit être débranché de toutes les sources de puissance ainsi que de son cordon d alimentation secteur avant d ...

Page 81: ...rning Only trained and qualified personnel should be allowed to install replace or service this equipment 機器の設置トレーニングを受け認定された人だけがこの装置の設置交換またはサービスを許可されています警告只有经过培训且具有资格的人员才能进行此设备的安装更换和维修警告只有經過受訓且具資格人員才可安裝更換與維修此設備 Warnung Das Installieren Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem qualifiziertem Personal gestattet werden Advertencia Solamente el personal calificado debe...

Page 82: ...管制區域進出管制區域係指僅能以特殊工具鎖頭及鑰匙或其他安全方式才能進入的區域 Attention Il est vivement recommandé de confier l installation le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés Warning This unit is intended for installation in restricted access areas A restricted access area can be accessed only through the use of a special tool lock and key or other means of security This ...

Page 83: ...s réservés L accès à une zone d accès réservé n est possible qu en utilisant un outil spécial un mécanisme de verrouillage et une clé ou tout autre moyen de sécurité 경고 이 장치는 접근이 제한된 구역에 설치하도록 되어있습니다 특수도구 잠금 장치 및 키 또는 기타 보안 수단을 통해서만 접근 제한 구역에 들어갈 수 있습니다 Waarschuwing Dit apparaat is bedoeld voor installatie in gebieden met een beperkte toegang Toegang tot dergelijke gebieden kunnen alleen verkregen...

Page 84: ... incorrecta Reemplazar la batería exclusivamente con el mismo tipo o el equivalente recomendado por el fabricante Desechar las baterías gastadas según las instrucciones del fabricante 電池の取り扱い電池交換が正しく行われなかった場合破裂の危険性があります交換する電池はメーカーが推奨する型または同等のものを使用下さい使用済電池は製造元の指示に従って処分して下さい警告电池更换不当会有爆炸危险请只使用同类电池或制造商推荐的功能相当的电池更换原有电池请按制造商的说明处理废旧电池警告電池更換不當會有爆炸危險請使用製造商建議之相同或功能相當的電池更換原有電池請按照製造商的說明指示處理廢棄舊...

Page 85: ...upplies Warning This unit might have more than one power supply connection All connec tions must be removed to de energize the unit 冗長電源装置このユニットは複数の電源装置が接続されている場合がありますユニットの電源を切るためにはすべての接続を取り外さなければなりません警告此部件连接的电源可能不止一个必须将所有电源断开才能停止给该部件供电警告此裝置連接的電源可能不只一個必須切斷所有電源才能停止對該裝置的供電 Warnung Dieses Gerät kann mehr als eine Stromzufuhr haben Um sicherzustellen dass der Einheit kein trom zugeführt wir...

Page 86: ...xión para fuentes de alimentación Para cortar por completo el suministro de energía deben desconectarse todas las conexiones Attention Cette unité peut avoir plus d une connexion d alimentation Pour supprimer toute tension et tout courant électrique de l unité toutes les connexions d alimentation doivent être débranchées אחד מספק יותר קיים אם אזהרה לרוקן מנת על החיבורים כל את להסיר יש ספק של אחד מ...

Page 87: ... bei der Wartung Advertencia Cuando el sistema está en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le système est en fonctionnement des tensions électriques circulent sur le fond de panier Prendre des précautions lors de la maintenance Warning Hazardous voltage or energy is present on the backplane when the system is operating Use cauti...

Page 88: ...에는 위험한 전압이나 에너지가 발생 합니다 서비스 작업 시 주의하십시오 Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden tijdens het onderhoud Attention L équipement doit être installé conformément aux normes électriques nationales et locales 警告设备安装必须符合本地与本国电气法规警告設備安裝必須符合本地與本國電氣法規 Warning Installation of the equipment must comply with loc...

Page 89: ...國家的法律和規章進行 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according to all national laws and regulations Advertencia Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales הארצי החשמל חוקי תיאום אזהרה והארציים המקומיים החשמל לחוקי תואמת להיו...

Page 90: ...ep away from moving fan blades The fans might still be turning when you remove the fan assembly from the chassis Keep fingers screwdrivers and other objects away from the openings in the fan assembly s housing ファンホットスワップの警告警告回転部品に注意運転中は回転部羽根に触れないでくださいシャーシから冷却ファン装置を取り外した際ファンがまだ回転している可能性がありますファンの開口部に指ドライバーおよびその他のものを近づけないで下さい警告警告危险的可移动性零件请务必与转动的风扇叶片保持距离当您从机架移除风扇装置风扇可能仍在转动小心不要将手...

Page 91: ...nez garde à ce que doigts tournevis et autres objets soient éloignés du logement du bloc ventilateur 경고 움직이는 위험한 부품 회전하는 송풍 날개에 접근하지 마세요 섀시로부터 팬 조립품을 제거할 때 팬은 여전히 회전하고 있을 수 있습니다 팬 조림품 외관의 열려있는 부분들로부터 손가락 및 스크류드라이버 다른 물체들이 가까이 하지 않도록 배치해 주십시오 Waarschuwing Gevaarlijk bewegende onderdelen Houd voldoende afstand tot de bewegende ventilatorbladen Het is mogelijk dat de ventilator nog draait tijdens het...

Page 92: ...さい他のケーブルやアダプタを使用すると故障や火災の原因になることがあります電気用品安全法は ULまたはCSA認定のケーブル UL CSAマークがコードに表記を Supermicro が指定する製品以外に使用することを禁止しています警告安装此产品时请使用本身提供的或指定的或采购的连接线电源线和电源适配器包含遵照当地法规和安全要求的合规的电源线尺寸和插头使用其它线材或适配器可能会引起故障或火灾除了Supermicro所指定的产品电气用品和材料安全法律规定禁止使用未经UL或CSA认证的线材线材上会显示UL CSA符号警告安裝此產品時請使用本身提供的或指定的或採購的連接線電源線和電源適配器包含遵照當地法規和安全要求的合規的電源線尺寸和插頭使用其它線材或適配器可能會引起故障或火災除了Supermicro所指定的產品電氣用品和材料安全法律規定禁止使...

Page 93: ...שמתשהל םילבכב םיכמסומה ב UL וא ב CSA רשאכ עיפומ םהילע דוק לש UL CSA רובע לכ רצומ ילמשח רחא אלא קר רצומב רשא םאתוה י ע Supermicro דבלב دنع بيكرت جتنملا مق مادختساب تاليصوتلا ةرفوتملا وأ ةددحملا وأ مق ءارشب تالباكلا ةيئابرهكلا تالوحمو رايتلا ددرتملا عم مازتلالا نيناوقب تابلطتمو ةمالسلا ةيلحملا امب يف كلذ مجح لصوملا سباقلاو ميلسلا مادختسا يأ تالباك تالوحمو ىرخأ دق ببستي يف لطع وأ قيرح رظحي نوناق ةمال...

Page 94: ... van het Product uitsluitend gebruik maken van de geleverde Kabels of een andere geschikte aan te schaffen Aansluitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of brand veroorzaken Wetgeving voor Elektrische apparatuur en Materiaalveiligheid verbied he...

Page 95: ...PCI Expansion Slots One FHHL PCIe 4 0 x16 slot Two PCIe 3 0 x4 SlimSAS connectors Networking One dedicated BMC LAN port Four Gigabit Ethernet ports Two 25G SFP28 ports Input Output Two rear USB 3 0 ports One rear VGA port Five onboard SATA 3 0 connectors one with SuperDOM Motherboard X12SDV 4C 8C 10C SP6F Flex ATX WxL 9 x 7 25 in 228 6mm x 184 15mm Chassis CSE 505 203B 1U Short Depth WxHxD 17 2 x ...

Page 96: ...61000 4 8 BS EN 61000 4 11 Green Environment 2011 65 EU RoHS Directive EC 1907 2006 REACH 2012 19 EU WEEE Directive California Proposition 65 Product Safety 2014 35 EU LVD Directive Electrical Equipment Safety Regulations 2016 UL CSA 62368 1 USA and Canada BS IEC EN 62368 1 Perchlorate Warning California Best Management Practices Regulations for Perchlorate Materials This Perchlorate warning appli...

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