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Supermicro SuperServer SYS-110P-FDWTR User Manual Download Page 77

77

Chapter 6: Troubleshooting and Support

7.4 Crash Dump Using the BMC Dashboard

In the event of a processor internal error (IERR) that crashes your system, you may want to 

provide information to support staff. You can download a crash dump of status information 

using the BMC Dashboard. The BMC manual is available at 

www.supermicro.com/manuals/

other/BMC_Users_Guide_X12_H12.pdf

.

Check Error Log

1.  Access the BMC web interface.

2.  Click the 

Server Health 

tab, then 

Event Log

 to verify an IERR error.

Figure 7-3. BMC Event Log

In the event of an IERR, the BMC executes a crash dump. You must download the crash 
dump and save it.

Summary of Contents for SuperServer SYS-110P-FDWTR

Page 1: ...USER S MANUAL Revision 1 0 SuperServer SYS 110P FDWTR SYS 110P FDWTR NEBS DC...

Page 2: ...lass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s...

Page 3: ...ls Product drivers and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support tea...

Page 4: ...ing Considerations 18 Ambient Operating Temperature 18 Airflow 18 Mechanical Loading 18 Circuit Overloading 18 Reliable Ground 18 2 4 Installing the Rails 20 Identifying the Rails 20 Installing the Ou...

Page 5: ...he Processor from the Carrier Assembly 40 3 5 Memory 41 Memory Support 41 General Guidelines for Optimizing Memory Performance 42 DIMM Installation 43 DIMM Removal 43 3 6 Motherboard Battery 44 3 7 St...

Page 6: ...rect Links for the SYS 110P FDWTR SYS 110P FDWTR NEBS DC System 72 Direct Links for General Support and Information 72 7 2 BMC Interface 73 7 3 Troubleshooting Procedures 74 General Technique 74 No Po...

Page 7: ...7 Contents 7 9 Contacting Supermicro 81 Appendix A Standardized Warning Statements for DC Systems Appendix B System Specifications...

Page 8: ...Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Techni...

Page 9: ...Support Two internal 2 5 SATA3 drive bays Expansion Slots One PCIe 4 0 x16 LP slot Two PCIe 4 0 x16 FHFL slots I O Ports Two LAN 10GbE ports One dedicated IPMI KVM LAN port One VGA port One serial por...

Page 10: ...expansion card System Features Front Feature Description Power Supplies Two redundant power supply modules PWS1 on the right PWS2 on the left Power Button with Status LED The main power switch applies...

Page 11: ...Intel Xeon Scalable Processor PCIe Exapnsion Slots Fans DIMM Slots System Features Top Feature Description PCIe expansion slots One PCIe 4 0 x16 LP and two PCIe 4 0 x16 FHFL slots USB 3 2 Gen 1 ports...

Page 12: ...G 1G X1 UPLINK NO QAT 15W LAN 10G X550 AT2 M 2 PCI E X4 PCI E X16 G4 2666 2933 3200 2666 2933 3200 2666 2933 3200 PCI E GEN4 X16 PCI E GEN3 X8 CPLD PFR SPI SPI NAND FLASH 1 G 1 U P C 1 F 1 U P C CPU1...

Page 13: ...2 3 MH16 MH15 JPI2C1 JIPMB1 JNVI2C JI2C_EXP1 MH4 MH6 MH1 MH9 MH5 MH3 MH2 JPME1 JPL2 JMP2 JMP1 JPL1 JPL3 SXB2 PCI E 4 0 X16 SXB1A SXB1B PCI E 4 0 X16 X16 SXB1C COM2 I SATA4 7 M 2 H COM1 DIMMG1 DIMMH1 D...

Page 14: ...7 Intel PCH SATA 3 0 Ports with RAID 0 1 5 10 JF1 Front Control Panel Header JI2C_EXP1 4 pin BMC External I2 C Header for internal testing only JIPMB1 4 pin BMC External I2 C Header JL1 Chassis Intrus...

Page 15: ...nk General Purpose I O Connection Header TPM Trusted Platform Module Port 80 Connector UID SW Unit Identifier UID Switch USB0 1 Back Panel Universal Serial Bus USB 2 0 Ports USB2 3 Front Accessible US...

Page 16: ...situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC or DC power outlet nearby...

Page 17: ...ed intra building cabling wiring that is grounded at both ends Rack Precautions Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack r...

Page 18: ...urer s maximum rated ambient temperature TMRA Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised Mechanical Loading Equipment...

Page 19: ...ety This unit should be mounted at the bottom of the rack if it is the only unit in the rack When mounting this unit in a partially filled rack load the rack from the bottom to the top with the heavie...

Page 20: ...are using If you are installing into a two post telco rack skip to that section later in this chapter Identifying the Rails The chassis comes with two sets of rack rails one set for the right side of...

Page 21: ...into the rack until the quick release bracket snaps into place securing the rail to the rack Keep the rail horizontal 2 Adjust the rail to reach just past the full depth of your rack 3 Align the squar...

Page 22: ...Align the chassis rails with the front of the rack rails 3 Slide the chassis rails into the rack rails keeping the pressure even on both sides It may be necessary to depress the locking tabs when inse...

Page 23: ...ving it from the rack Use a lift 1 If necessary loosen the thumb screws on the front of the chassis that hold it in the rack 2 Pull the chassis forward out the front of the rack until it stops 3 Press...

Page 24: ...e how far the chassis will extend out the front of the rack Larger chassis should be positioned to balance the weight between front and back If a bezel is included on your server remove it 3 Attach th...

Page 25: ...nections conductors 48Vdc negative terminal Battery Safety Ground indicated by Earth GND Symbol Optional because Chassis GND stud is connected Return positive terminal Battery Return BR Supermicro pro...

Page 26: ...in which it is installed Figure 2 6 Chassis Ground Studs Earth Ground The Chassis ground connection should use a single 8AWG conductor with a cable insulation color of Green Yellow Multiple conductors...

Page 27: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Page 28: ...he chassis Removing the Top Cover 1 Press the two release buttons and slide the cover toward the rear 2 Lift the top cover up Check that all ventilation openings on the top cover and the top of the ch...

Page 29: ...Use a grounded wrist strap designed to prevent static discharge Touch a grounded metal object before removing any PCB printed circuit board from its antistatic bag Handle PCBs by their edges only do...

Page 30: ...he system Check that the plastic protective cover is on the CPU socket and none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing dire...

Page 31: ...tic Sensitive Devices section earlier in this chapter 1 Hold the processor with the gold pins LGA lands facing down Locate the gold triangle at the corner of the processor and the corresponding hollow...

Page 32: ...ess the other end down until it snaps into latch 2 6 After the processor is placed inside the carrier examine the four sides of the processor making sure that the processor is properly seated on the c...

Page 33: ...the heatsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On the processor carrier assembly...

Page 34: ...cket for Installation The CPU socket comes with a plastic protective cover which needs to be removed before installing the Processor Heatsink Module PHM Do this by gently squeezing the grip tabs then...

Page 35: ...nd Component Installation Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic...

Page 36: ...asteners a b c d on the CPU socket 3 Locate four PEEK nuts A B C D and four rotating wires 1 2 3 4 on the heatsink as shown below 4 Check that the rotating wires 1 2 3 4 are in the unlatched position...

Page 37: ...sink on the CPU socket making sure that each nut is properly aligned with its corresponding threaded fastener Latched State Top View 7 Press all four rotating wires outward to latch the PHM onto the C...

Page 38: ...CPU Socket Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D 2 Press the four...

Page 39: ...r Carrier Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier...

Page 40: ...from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrie...

Page 41: ...DIMMA1 DIMME1 4 DIMMA1 DIMME1 DIMMC1 DIMMG1 6 DIMMA1 DIMME1 DIMMC1 DIMMG1 DIMMB1 DIMMF1 8 DIMMA1 DIMME1 DIMMC1 DIMMG1 DIMMB1 DIMMF1 DIMMD1 DIMMH1 Type Ranks Per DIMM and Data Width DIMM Capacity GB Sp...

Page 42: ...MMs in one channel while populating one DIMM in another channel reduces performance It is not recommended for Supermicro systems The motherboard will support odd numbered modules one or three modules...

Page 43: ...PORT80 UID SW UID LED VGA USB0 1 BMC_LAN USB8 3 0 LE3 LEDBMC LE4 FAN2 DIMM Installation 1 Insert the desired number of DIMMs into the memory slots based on the recommended DIMM population table 2 Pus...

Page 44: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Page 45: ...rmicro chassis and servers For information on recommended HDDs visit the Supermicro website at http www supermicro com products nfo files storage SBB HDDCompList pdf Installing 2 5 Drives 1 Remove pow...

Page 46: ...o the chassis floor using four screws as shown below 5 Connect the drive cables to the motherboard and the power supply 6 If necessary reinstall the PCI expansion card 7 Reinstall the chassis cover re...

Page 47: ...f an NVMe Drive There are two ways to check using the BMC Dashboard Checking a Drive BMC Dashboard Server Health NVMe SSD Shows the temperatures of all NVMe drives BMC Dashboard Server Health Sensor R...

Page 48: ...lace any failed fan at your earliest convenience with the same type and model Note that it might take ten minutes to replace a fan Replacing a System Fan 1 Determine which fan has failed using a remot...

Page 49: ...which fan has failed using IPMI or if necessary open the chassis while the system is running Never run the server for long without the chassis cover 2 Grasp the fan handle and the lever 3 Squeeze the...

Page 50: ...s one for full height cards and one for half height cards Replacing the Air Shroud 1 Position the air shrouds in the chassis as illustrated below The air shroud fits just behind the fans 2 Slide the a...

Page 51: ...flow path or use shorter cables The control panel LEDs display system heat status See Control Panel in Chapter 1 for details Overheating There are several possible responses if the system overheats If...

Page 52: ...c Note that the acceptable DC input voltage with ETSI standard is from 40Vdc to 57Vdc If replacing a power supply the system does not need to be powered down New units can be ordered directly from Sup...

Page 53: ...failed Green Power supply is on and operating Figure 3 7 DC Power Supply Rear View LED 3 Disconnect the power supply from the external power source 4 Push the release button towards the handle 5 Using...

Page 54: ...ons in Appendix A before installing or removing components 4 1 Power Connections Two power connections supply the motherboard and several more supply for onboard devices ATX Power Supply Connector The...

Page 55: ...ant To provide adequate power supply to the motherboard be sure to connect the 24 pin ATX PWR the 8 pin PWR and 4 pin PWR connectors to the power sup ply Failure to do so may void the manufacturer war...

Page 56: ...und Black 2 2 5A 12V Red 3 Tachometer 4 PWM_Control SGPIO Headers There is one Serial Link General Purpose Input Output S SGPIO1 header located on the motherboard S SGPIO is for sSATA use Refer to the...

Page 57: ...or more information on the TPM http www supermicro com manuals other TPM pdf Standby Power The Standby Power header is located at JSTBY1 on the motherboard You must have a card with a Standby Power co...

Page 58: ...oard For remote management connect the appropriate cable from this header to an add on card to provide the out of band sideband connection between the onboard Baseboard Management Controller BMC and a...

Page 59: ...Pin Definition 1 Data 2 Ground 3 Clock 4 P3V3 STBY SATA Ports Eight SATA 3 0 ports are located on the motherboard and supported by the chipset These SATA ports support RAID 0 1 5 and 10 In addition th...

Page 60: ...high speed and low latency connections directly from the CPU to NVMe Solid State SSD drives This greatly increases SSD data throughput performance and significantly reduces PCIe latency by simplifying...

Page 61: ...ar I O Ports See the figure below for the locations and descriptions of the I O ports on the rear of the motherboard Rear I O Ports Description Description 1 COM Port 1 6 USB5 3 2 Gen 1 2 Dedicated IP...

Page 62: ...the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentall...

Page 63: ...stem firmware from a host server for system setting modifications Refer to the table below for jumper settings The default setting is Normal Manufacturing Mode Jumper Settings Jumper Setting Definitio...

Page 64: ...finition 7 Blue LED 8 OH Fan Fail LED Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1 Refer to the table below for pin definitions Power Fail LED Pin Definitions JF1 Pin...

Page 65: ...Pins Definition 13 3 3V Stdby 14 HDD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Refer to the table below for pin definitions Power LED Pin Definitions JF1 Pins Defi...

Page 66: ...supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive...

Page 67: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Page 68: ...her option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or dis...

Page 69: ...Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server...

Page 70: ...ed to BMC For general documentation and information on BMC visit our website at https www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system...

Page 71: ...MCP 310 51505 0B Mylar air shroud provides cooling to the optional half height NVIDIA T4 GPU cards The MCP 310 51506 0B Mylar air shroud provides cooling to the optional full height full length add o...

Page 72: ...ty and other service extensions Direct Links for the SYS 110P FDWTR SYS 110P FDWTR NEBS DC System Web specifications pages for SYS 110P FDWTR and SYS 110P FDWTR NEBS DC X12SPW TF motherboard page for...

Page 73: ...r for recent security notices Supermicro Phone and Addresses Direct Links continued Figure 7 2 BMC Sample 7 2 BMC Interface The system supports a Baseboard Management Controller BMC interface It provi...

Page 74: ...wer LED on the motherboard is on Figure 7 3 Location of the MB Power LED BIOS LICENSE 1 BAR CODE IPMI CODE MAC CODE SAN MAC DESIGNED IN USA X12SPW TF F REV 2 00 JNCSI1 S SGPIO1 JBT1 JPWR2 JSD2 JSD1 S...

Page 75: ...heck for bad DIMM modules or slots by swapping modules between slots and noting the results Losing the System Setup Configuration Use a high quality power supply A poor quality power supply may cause...

Page 76: ...on check the following Source of installation Make sure that the devices used for installation are working properly including boot devices Cable connection Check to make sure that all cables are conne...

Page 77: ...ou can download a crash dump of status information using the BMC Dashboard The BMC manual is available at www supermicro com manuals other BMC_Users_Guide_X12_H12 pdf Check Error Log 1 Access the BMC...

Page 78: ...n the system completely 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdri...

Page 79: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Page 80: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Page 81: ...m Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supe...

Page 82: ...for assistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis Th...

Page 83: ...o considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar...

Page 84: ...etsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard...

Page 85: ...hlie en des Systems an die Stromquelle die Installationsanweisungen lesen Advertencia Lea las instrucciones de instalaci n antes de conectar el sistema a la red de alimentaci n Attention Avant de bran...

Page 86: ...bzw berstromschutz installiert ist Stellen Sie sicher dass der Nennwert der Schutzvorrichtung nicht mehr als 60VDC 20A betr gt Advertencia Este equipo utiliza el sistema de protecci n contra cortocir...

Page 87: ...Statements 60VDC 20A Waarschuwing Dit product is afhankelijk van de kortsluitbeveiliging overspanning van uw electrische installatie Controleer of het beveiligde aparaat niet groter gedimensioneerd is...

Page 88: ...andteile anzubringen oder zu entfernen Advertencia El sistema debe ser disconnected de todas las fuentes de energ a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tene...

Page 89: ...ren van systeem onderdelen dient u alle spanningsbronnen en alle stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Attention Le syst me doit tre d branch de toutes les sources...

Page 90: ...ng sollte nur geschultem qualifiziertem Personal gestattet werden Advertencia Solamente el personal calificado debe instalar reemplazar o utilizar este equipo Waarschuwing Deze apparatuur mag alleen w...

Page 91: ...Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug Schloss und Schl ssel oder einer sonstigen Sicherheitsvorkehrung m glich Advertencia Esta unidad ha sido dise ada para instalaci n en...

Page 92: ...arschuwing Dit apparaat is bedoeld voor installatie in gebieden met een beperkte toegang Toegang tot dergelijke gebieden kunnen alleen verkregen worden door gebruik te maken van speciaal gereedschap s...

Page 93: ...mblable ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorr...

Page 94: ...ng de batterij slechts met hetzelfde of een equivalent type die door de fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power...

Page 95: ...a fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention Cette unit peut avoir plus d une connexion d alimentation Pour supprimer...

Page 96: ...Advertencia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques...

Page 97: ...umplir con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is g...

Page 98: ...onale elektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled acco...

Page 99: ...recyclage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving...

Page 100: ...destornilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient...

Page 101: ...ueltas hacia arriba Estos terminales deber n ser del tama o apropiado para los cables que se utilicen y tendr n que sujetar tanto el aislante como el conductor Attention Quand des fils torsad s sont n...

Page 102: ...ingspunten zoals het gesloten lus type of het grijperschop type waarbij de aansluitpunten omhoog wijzen Deze aansluitpunten dienen de juiste maat voor de draden te hebben en dienen zowel de isolatie a...

Page 103: ...FF Attention Avant de pratiquer l une quelconque des proc dures ci dessous v rifier que le circuit en courant continu n est plus sous tension Waarshuwing Wanneer geslagen bedrading vereist is dient u...

Page 104: ...trieb sind Stellen Sie bei Benutzung der Abdeckung sicher dass alle nicht isolierten stromf hrenden Kabel abgedeckt sind Advertencia Puede haber energ a o voltaje peligrosos en los terminales el ctric...

Page 105: ...DC aansluitingspunten kunnen zich gevaarlijke voltages of energie n voordoen Plaats altijd de afsluiting wanneer de aansluitingspunten niet worden gebruikt Zorg ervoor dat blootliggende contactpunten...

Page 106: ...rds Two PCIe 4 0 x16 FHFL slots One PCIe 4 0 x16 LP slot Input Output Network Two 10GbE LAN ports IPMI Dedicated LAN port USB Two USB 3 2 Gen 1 ports Rear two USB 3 2 Gen 1 ports Front two USB 2 0 por...

Page 107: ...CISPR 32 CISPR 24 CISPR 35 BS EN 61000 3 2 BS EN 61000 3 3 BS EN 61000 4 2 BS EN 61000 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU L...

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