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3-5

Chapter 3: Troubleshooting

3-4  Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required be-
fore any warranty service will be rendered.  You can obtain service by calling your 
vendor for a Returned Merchandise Authorization (RMA) number.  When returning 
to  the  manufacturer,  the  RMA  number  should  be  prominently  displayed  on  the 
outside of the shipping carton, and mailed prepaid or hand-carried.  Shipping and 
handling charges will be applied for all orders that must be mailed when service 
is complete.

This warranty only covers normal consumer use and does not cover damages in-
curred in shipping or from failure due to the alteration, misuse, abuse or improper 
maintenance of products.

During the warranty period, contact your distributor first for any product problems.  

Summary of Contents for PDSML-E+

Page 1: ...PDSML LN1 PDSML LN2 PDSML E USER S MANUAL Revision 1 1b...

Page 2: ...CRO COMPUTER INC SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THE PRODUCT INCLUDING THE COSTS OF REPAIRING REPLACING INTEGRATING INSTALLING OR RECOVERING SUCH HARDWAR...

Page 3: ...ter 1 describes features specifications and detailed information about the motherboard and the chipset Chapter 2 provides hardware installation instructions Read this chapter when installing the proce...

Page 4: ...rview 1 9 1 3 Special Features 1 10 1 4 PC Health Monitoring 1 10 1 5 ACPI Features 1 11 1 6 Power Supply 1 12 1 7 Super I O 1 13 1 8 Intelligent Platform Management Interface IPMI 1 13 Chapter 2 Inst...

Page 5: ...r 2 19 Power LED 2 19 Power Fault 2 20 Power SMB Connector 2 20 Power Alarm Reset 2 21 2 7 Jumper Settings 2 22 Explanation of Jumpers 2 22 GLAN Enable Disable 2 22 CMOS Clear 2 23 VGA Enable 2 23 Pow...

Page 6: ...vice 3 4 Chapter 4 BIOS 4 1 Introduction 4 1 4 2 Running Setup 4 2 4 3 Main BIOS Setup 4 3 4 4 Advanced Setup 4 7 4 5 Security Setup 4 18 4 6 Boot Setup 4 19 4 7 Exit 4 20 Appendices Appendix A BIOS P...

Page 7: ...ease check that the following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer All the items below are included in the retail box...

Page 8: ...Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro n...

Page 9: ...the User All images and layouts shown in this manual were based upon the latest PCB Revision available at the time of publishing of this manual The motherboard you ve received may or may not look exa...

Page 10: ...E only To use IPMI install the optional AOC SIM1U SIM1U or AOC SIMLC IPMI card on the IPMI slot J19 Please refer to page 1 13 for more informa tion Motherboard Layout not drawn to scale SUPER PDSML LN...

Page 11: ...nnector IDE J3 IDE 1 Slot IPMI Note IPMI 2 0 Slot KB MS J28 PS 2 Keyboard Mouse Connectors LAN1 LAN2 JLAN1 2 Note Ethernet RJ45 Gigabit LAN Port1 Port2 Connections Power Fault PW3 Power Fault Header P...

Page 12: ...operating systems be sure to disable the HT feature in the BIOS HT features are enabled in the BIOS under the Advanced Setting before a supported OS is installed Note visit www Intel com for CPU supp...

Page 13: ...GLAN ports 82573L for LN1 See Note on the following page PS 2 mouse and PS 2 keyboard ports Up to 6 USB Universal Serial Bus 2 0 ports VGA Connector One IPMI 2 0 Slot Note Super I O Winbond 83627 HG...

Page 14: ...er s Manual The Intel 3000 3010 Chipset System Block Diagram Note This is a general block diagram and may not exactly represent the features on your motherboard See the following pages for the actual...

Page 15: ...troller ICH7R provides the data buffering and interface arbitration re quired for the system to operate efficiently It also provides the bandwidth needed for the system to maintain its peak performanc...

Page 16: ...n error message is sent to the screen The user can adjust the voltage thresholds to define the sensitivity of the voltage monitor Fan Status Monitor with Firmware Control The PC health monitor can che...

Page 17: ...s hardware operating system and application software This enables the system to automatically turn on and off peripherals such as CD ROMs network cards hard disk drives and printers This also includes...

Page 18: ...rt WOL without any connection to the WOL header The 3 pin WOL header is to be used with a LAN add on card only Note Wake On LAN requires an ATX 2 01 or above compliant power supply 1 6 Power Supply As...

Page 19: ...nhanced Parallel Port EPP or Extended Capabilities Port ECP The Super I O provides functions that comply with ACPI Advanced Configuration and Power Interface which includes support of legacy and ACPI...

Page 20: ...ML LN2 PDSML E User s Manual For more information on IPMI configuration please refer to the AOC SIM1U SIM1U and AOC SIMLC User s Guide posted on our website at http www supermicro com products accesso...

Page 21: ...ent conductivity between the power supply the case the mounting fasteners and the motherboard Use only the correct type of onboard CMOS battery Do not install the onboard battery upside down to avoid...

Page 22: ...you install the processor into the CPU socket before you install the CPU heatsink 2 Intel s boxed processor package contains the CPU fan and heatsink assembly If you buy a CPU separately make sure th...

Page 23: ...d carefully lower the CPU straight down to the socket Do not drop the CPU on the socket Do not move the CPU horizontally or vertically Do not rub the CPU against the surface or against any pins of the...

Page 24: ...the protective film is not removed from the heatsink 5 Apply the proper amount of thermal grease on the CPU Note if your heat sink came with a thermal pad please ignore this step 6 If necessary rearra...

Page 25: ...do not use a force greater than 8 lb inch on each mounting screw during installation to prevent damage to the motherboard 8 Repeat Step 6 to insert all four heatsink fasteners into the mounting holes...

Page 26: ...DIMM 2A DIMM 2B with memory modules of the same size and of the same type will result in dual channel two way interleaved memory which is faster than the single channel non interleaved memory Note th...

Page 27: ...9 I O APIC 4 Kbytes 4 KB 3 00 3 99 PCI Enumeration Area 1 256 MB 3 00 3 76 PCI Express 256 MB 256 MB 3 00 3 51 PCI Enumeration Area 2 if needed Aligned on 256 MB boundary 512 MB 3 00 3 01 VGA Memory 1...

Page 28: ...2 HDD LED Power LED Reset PWR Vcc Vcc Vcc Vcc Ground Ground 19 20 Vcc X Ground NMI X Vcc PWR Fail LED NIC2 LED SUPER PDSML LN1 LN2 E 2 5 Control Panel Connectors IO Ports The I O ports are color code...

Page 29: ...LN2 LN2 USB5 6 SATA0 SATA2 SATA3 SI O Power Button OH Fan Fail LED 1 NIC1 LED Reset Button 2 HDD LED Power LED Reset PWR Vcc Vcc Vcc Vcc Ground Ground 19 20 Vcc X Ground NMI X Vcc PWR Fail LED NIC2 L...

Page 30: ...5V 14 HD Active GLAN1 2 LED Pin Definitions JF1 Pin Definition 9 11 Vcc 10 12 Ground A B C A HDD LED B GLAN1 LED C GLAN2 LED Power Button OH Fan Fail LED 1 NIC1 LED Reset Button 2 HDD LED Power LED Re...

Page 31: ...mber Redundant PWR Failure A B A OH Fan Fail LED B PWR Fail LED PWR Fail LED Pin Definitions JF1 Pin Definition 5 Vcc 6 Ground Power Button OH Fan Fail LED 1 NIC1 LED Reset Button 2 HDD LED Power LED...

Page 32: ...PWR Fail LED NIC2 LED A B Reset Button The Reset Button connection is lo cated on pins 3 and 4 of JF1 Attach it to the hardware reset switch on the computer case Refer to the table on the right for pi...

Page 33: ...tem Infrastructure SSI specification You can only use a 24 pin power supply cable on the motherboard Make sure that the orientation of the connector is cor rect You must also use the 8 pin JPW2 proces...

Page 34: ...JPR1 PWRFault PWRSMB LN2 LN2 USB5 6 SATA0 SATA2 SATA3 SI O Chassis Intrusion A Chassis Intrusion header is located at JL1 Attach the appropriate cable to inform you of a chassis intrusion via the Supe...

Page 35: ...E GLAN2 PDSML LN2 and PDSML E only Universal Serial Bus USB There are two Universal Serial Bus ports BP USB 1 2 J15 located on the I O back panel and additional four USB ports located at J46 FP USB 3...

Page 36: ...LN2 LN2 USB5 6 SATA0 SATA2 SATA3 SI O ATX PS 2 Keyboard and PS 2 Mouse Ports The ATX PS 2 keyboard and PS 2 mouse are located next to the Back Panel USB ports on the motherboard See the table at right...

Page 37: ...Fan1 5 Pin Definition 1 Ground Black 2 12V Red 3 Tachometer 4 PWM_Control Fan Headers The PDSML LN1 PDSML LN2 PDSML E has six fan connections Fan1 to Fan6 Fan6 is designated as the CPU Cooling Fan Not...

Page 38: ...WRFault PWRSMB LN2 LN2 USB5 6 SATA0 SATA2 SATA3 SI O Wake On Ring The Wake On Ring header is located at JWOR This function allows an incoming call to the modem to wake up your system when in the suspe...

Page 39: ...x4 Slot5 PCI1 Slot4 PCI 33 MHz LE3 COM1 VGA Memory LE4 LE1 JLED Fan6 CPU Fan JPR1 PWRFault PWRSMB LN2 LN2 USB5 6 SATA0 SATA2 SATA3 SI O Power LED The Power LED connector is desig nated JLED This conn...

Page 40: ...This feature is only available when using redundant Supermicro power supplies PWR Fault Pin Definitions Pin Definition 1 Pin 1 Fail Signal 2 Pin 2 Fail Signal 3 Pin 3 Fail Signal 4 Pin 4 Fail Signal...

Page 41: ...3000 3010 North Bridge 4 n a F 24 Pin ATX PWR ICH7R South Bridge 8 pinPWR Battery USB1 2 VGA JLAN2 COM2 Floppy DIMM 2B PCI E x8 BIOS IDE JPF DIMM 1B DIMM 2A DIMM 1A Fan1 J8 Fan5 LAN CTRL2 JPL2 JPL1 WO...

Page 42: ...tings Explanation of Jumpers Tomodifytheoperationofthemotherboard jumpers can be used to choose between optional settings Jumpers create shorts between two pins to change the function of the connector...

Page 43: ...JBT1 is used to clear CMOS Instead of pins this jumper consists of contact pads to prevent the accidental clearing of CMOS To clear CMOS use a metal object such as a small screwdriver to touch both pa...

Page 44: ...isable the Power Force On function If enabled the power will always stay on automatically If this function is disabled the normal setting the user needs to press the power button to power on the syste...

Page 45: ...Fan JPR1 PWRFault PWRSMB LN2 LN2 USB5 6 SATA0 SATA2 SATA3 SI O GLAN LEDs There are two GLAN ports on the PDSML LN2 PDSML E and one GLAN port on the PDSML LN1 Each Gigabit Ethernet LAN port has two LE...

Page 46: ...he floppy disk drive cable has seven twisted wires A red mark on a wire typically designates the location of pin 1 A single floppy disk drive ribbon cable has two connectors to provide for two floppy...

Page 47: ...Connector J3 on the motherboard See the table on the right for pin definitions IPMI 2 0 Slot For PDSML LN2 and PDSML E only There is an IPMI 2 0 Slot on the PDSML LN2 and PDSML E Refer to the layout...

Page 48: ...2 28 PDSML LN1 PDSML LN2 PDSML E User s Manual Notes...

Page 49: ...tall a CPU and heatsink Be sure that it is fully seated and then connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well 7 Make sure to use the correct type...

Page 50: ...ection 1 6 for details on recommended power supplies 2 The battery on your motherboard may be old Check to verify that it still sup plies 3VDC If it does not replace it with a new one 3 If the above s...

Page 51: ...y interleaved or non interleaved SDRAM See Section 2 4 for details on installing memory Question Why does Microsoft Windows XP SP2 and Windows Vista show less memory than what is physically installed...

Page 52: ...oint you will need to load the BIOS defaults Press F1 to go to the BIOS setup screen and press F9 to load the default settings Next press F10 to save and exit The system will then reboot Note The SPI...

Page 53: ...the manufacturer the RMA number should be prominently displayed on the outside of the shipping carton and mailed prepaid or hand carried Shipping and handling charges will be applied for all orders t...

Page 54: ...3 6 PDSML LN1 PDSML LN2 PDSML E User s Manual...

Page 55: ...ideo displays etc in the CMOS The CMOS memory requires very little electrical power When the computer is turned off a backup battery provides power to the BIOS flash chip enabling it to retain system...

Page 56: ...he message shown below appears briefly at the bottom of the screen during the POST Power On Self Test press the Delete key to activate the main Setup menu Press the Delete key to enter Setup Note Plea...

Page 57: ...arrow keys highlight the month day and year fields and enter the correct data Press the Enter key to save the data BIOS Date This feature allows the BIOS to display the date when the this version of B...

Page 58: ...OS or a later version When the SATA Controller Mode is set to Enhanced the following items will display Serial ATA SATA RAID Select Enable to enable the function of Serial ATA RAID The options are En...

Page 59: ...pe The option Auto allows the BIOS to automatically determine the hard drive s capacity number of heads etc The option User will allow the user to enter the parameters of the HDD installed at this con...

Page 60: ...l access the Primary IDE Master Device via the LBA mode The options are Enabled and Disabled 32 Bit I O This feature allows the user to enable or disable the function of 32 bit data transferring The o...

Page 61: ...etup options are described in this section Boot Features Access the submenu to make changes to the following settings QuickBoot Mode If enabled this feature will speed up the POST Power On Self Test r...

Page 62: ...sume On Modem Ring Select On to wake your system up when an incoming call is received by your modem The options are On and Off Resume On PME Select On to control the System Wake Up features from the P...

Page 63: ...me Select Write Protect to prevent data from being written into the base memory area of Block 0 512K Select Write Back to allow the CPU to write data directly back from the buffer without writing data...

Page 64: ...OPROM Configuration Enabling this option provides the capability to boot from GLAN The options are Disabled and Enabled Note G LAN2 is available on the PDSML LN2 PDSML E only Reset Configuration Data...

Page 65: ...are None Single Bit Multiple Bit and Both This feature is availabe only if supported by the memory ECC Error Handler When a memory error occurs it generates a system interrupt Use this feature to spe...

Page 66: ...w the CPU to detect and report hardware machine errors via a set of model specific registers MSRs The options are Disabled or Enabled Enhanced Intel Speed Step Available when supported by the CPU Sele...

Page 67: ...ultiple operating systems and applications in independent partitions creating multiple virtual systems in one physical computer The options are Enabled and Disabled Note If there is any change to this...

Page 68: ...he options are IRQ3 and IRQ4 Serial Port B This setting allows you to decide how Serial Port B is controlled The options are Enabled user defined and Disabled Mode This feature allows the user to set...

Page 69: ...ity It is not a setting View DMI Event Log Highlight this item and press Enter to view the contents of the event log Event Logging This setting allows you to Enable or Disable event logging ECC Event...

Page 70: ...e This item allows the user to choose from the available options the desired console type for console redirection The options are VT100 VT100 8bit PC ANSI 7bit PC ANSI VT100 VT UTF8 and ASCII Flow Con...

Page 71: ...ice versa If the option is set to 3 pin fan the fan speed is controlled by voltage If the option is set to 4 pin the fan speed will be controlled by Pulse Width Modulation PWM Select 3 pin if your cha...

Page 72: ...a password has not been used and Set means a supervisor password has been entered User Password Is This item indicates if a user password has been entered for the system Clear means such a password h...

Page 73: ...ighlighting a setting with a or will expand or collapse that entry See details on how to change the order and specs of boot devices in the Item Specific Help window All Boot BIOS settings are describe...

Page 74: ...utility Exit Discarding Changes Highlight this item and hit Enter to exit the BIOS Setup utility without saving any changes you may have made Load Setup Defaults Highlight this item and hit Enter to...

Page 75: ...During the Power On Self Test POST the BIOS will check for problems If a problem is found the BIOS will activate an alarm turn on LED indicators or display a message A 1 BIOS POST Beep Codes Beeps Err...

Page 76: ...lock key switch Unlock the system to proceed Monitor type does not match CMOS Run SETUP Monitor type not correctly identified in Setup Shadow Ram Failed at offset nnnn Shadow RAM failed at offset nnnn...

Page 77: ...s POST did not complete successfully POST loads default values and offers to run Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail On system...

Page 78: ...rs Software NMI Failed ServerBIOS2 test error Cannot generate software NMI Non Maskable Interrupt Fail Safe Timer NMI Failed ServerBIOS2 test error Fail Safe Timer takes too long Device Address Confli...

Page 79: ...ully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested One or more I2O Block Storage Devices were excluded from the Setup Boot Menu There was not...

Page 80: ...card Write down and follow the information shown on the screen Press F2 to enter Setup Optional message displayed during POST Can be turned off in Setup PS 2 Mouse PS 2 mouse identified Run the I2O C...

Page 81: ...attempt to initialize video and write the error in the top left corner of the screen The following is a list of codes that may be written to port 80h Appendix B BIOS POST Codes POST Code Description 0...

Page 82: ...38h Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended memory for RomPilot 42h Initialize...

Page 83: ...80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external para...

Page 84: ...minate QuietBoot optional B6h Check password optional B7h Initialize ACPI BIOS B9h Prepare Boot BAh Initialize SMBIOS BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot men...

Page 85: ...Eh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Manager F4h Output one beep F5h Clear H...

Page 86: ...B 6 PDSML LN1 PDSML LN2 PDSML E User s Manual Notes...

Page 87: ...ame packaged with your motherboard Note that the current version of the ICH7R SATA RAID Utility can only support Windows XP 2000 2003 Operating Systems Serial ATA SATA Serial ATA SATA is a physical st...

Page 88: ...e change the HDD partition size without any data Configuring BIOS settings for SATA RAID Functions Native Mode 1 Press the Del key during system bootup to enter the BIOS Setup Utility Note If it is th...

Page 89: ...rs after Power On Self Test b When you see the above screen press the Ctrl and the I keys simultane ously to have the main menu of the SATA RAID Utility appear Note All graphics and screen shots shown...

Page 90: ...drive and press Space to select it A triangle appears to confirm the selection of the drive f Use the Up Arrow Down Arrow keys to select the stripe size ranging from 4 KB to 128 KB for the RAID 0 arr...

Page 91: ...ct the previous menu c When RAID Level item is highlighted press the Up Arrow Down Arrow keys to select RAID 1 Mirror and hit Enter d When the Capacity item is highlighted enter your RAID volume capac...

Page 92: ...ow Down Arrow keys to select the stripe size from 4 KB to 128 KB for your RAID 10 and hit Enter The default setting is 6 4KB Note For a server please use a lower stripe size and for a multimedia syste...

Page 93: ...a drive and press Space to select it A triangle appears to confirm the selection of the drive f Use the Up Arrow Down Arrow keys to select the stripe size ranging from 4 KB to 128 KB for the RAID 5 ar...

Page 94: ...sk drives when deleting a RAID set a From the main menu select item2 Delete RAID Volume and press Enter b Use the Up Arrow Down Arrow keys to select the RAID set you want to delete and press Del A War...

Page 95: ...ID set drive A Warning message displays d Press Y to reset the drive or type N to go back to the main menu Exiting the Intel Matrix Storage Manager Utility a From the main menu select item4 Exit and p...

Page 96: ...ID Controller from the list indicated in the XP 2000 2003 Setup Screen and press the Enter key f Press the Enter key to continue the installation process If you need to specify any additional devices...

Page 97: ...h your motherboard Note for the Windows 2003 OS please refer to Page C 10 Driver Tool Installation Display Screen Note Click the icons showing a hand writing on the paper to view the readme files for...

Page 98: ...m voltages and fan status See the Figure below for a display of the Supero Doctor III interface Note 1 The default user name and password are ADMIN Note 2 In the Windows OS environment the Supero Doct...

Page 99: ...d from our Web Site at ftp ftp supermicro com utility Supero_Doctor_III You can also download SDIII User s Guide at http www supermicro com PRODUCT Manuals SDIII UserGuide pdf For Linux we will still...

Page 100: ...C 14 PDSML LN1 PDSML LN2 PDSML E User s Manual Notes...

Page 101: ...ted to result in significant injury or loss of life or catastrophic property damage Accordingly Supermicro disclaims any and all liability and should buyer use or sell such products for use in such ul...

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