Chapter 3: Troubleshooting
55
3.3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The H12SSW-iNR/NTR motherboard supports up to 4TB of ECC DDR4 3200/2933
MHz speed, RDIMM/LRDIMM/3DS memory in sixteen (16) slots. See Section 2.4 for details
on installing memory.
Question: Why can't I turn off the power using the momentary power on/off switch?
Answer:
The instant power off function is controlled in BIOS by the Power Button Mode
setting. When the On/Off feature is enabled, the motherboard will have instant off capabilities
as long as the BIOS has control of the system. When the Standby or Suspend feature is
enabled or when the BIOS is not in control such as during memory count (the first screen
that appears when the system is turned on), the momentary on/off switch must be held for
more than four seconds to shut down the system. This feature is required to implement the
ACPI features on the motherboard.
Question: Why can't I turn off the power using the momentary power on/off switch?
Answer:
The instant power off function is controlled in BIOS by the Power Button Mode
setting. When the On/Off feature is enabled, the motherboard will have instant off capabilities
as long as the BIOS has control of the system. When the Standby or Suspend feature is
enabled or when the BIOS is not in control such as during memory count (the first screen
that appears when the system is turned on), the momentary on/off switch must be held for
more than four seconds to shutdown the system. This feature is required to implement the
ACPI features on the motherboard.
