Page 19 of 24
Form 0161F 2805 09/2/2008
Superchips Inc
.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
H. Not original Program ID
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to
a different Box Code (identification number) without first using the Tuner to
Return the Vehicle
to Stock,
the following messages will be displayed:
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to
stock. Since a dealership has replaced Superchips tuning with updated stock tuning, you will
need to visit
www.superchips.com
and click on the FLASHPAQ icon.
I. Checksum Error
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to
the same Box Code (identification number) without first using the Tuner to
Return the Vehicle
to Stock,
the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to
stock. Since a dealership has replaced Superchips tuning with stock tuning, you will need to
visit
www.superchips.com
and click on the FLASHPAQ icon.
J. Upload Error
If the Tuner cannot detect the ignition is in the on position the following messages will be
displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX
(XX=a two digit number)
Solution: Make sure Ignition is ON
(DO NOT START VEHICLE!)
. Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary.
Page 20 of 24
Form 0161F 2805 09/2/2008
Superchips Inc
.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
K. Ignition ON Error
If the Tuner cannot detect that the ignition is in the ON position, the following messages will be
displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position
(DO NOT
START VEHICLE!)
. Check to see if pins are pushed out of the diagnostic connector. It is
possible that your vehicle’s battery charge is low, please check and correct, if necessary.
L. Communications Error
If the Tuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON
(DO NOT START VEHICLE!)
. Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails,
then contact Superchips.
The Tuner will need to be returned to Superchips.
Frequently Asked Questions (F.A.Q.)
M. The Tuner did not program same number of files as saved
This is normal. The Tuner communicates with all the necessary modules on the vehicle to gain
the information needed to correctly operate. It may be necessary to save additional files that
are not programmed to allow for correct tuning.
N. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend’s truck may have different types of vehicle computers in his truck which may
require more or less time to do certain operations.
O. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The Tuner
communicates with all the necessary computer modules in the vehicle to gain the information
needed to operate correctly.
