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Form 0159J 1815 03/10/2008
Superchips Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
H. Not original Program ID
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to a different Box Code (identification number) without first using the FLASHPAQ
Tuner to
Return the Vehicle to Stock,
the following messages will be displayed:
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’
vehicle to stock. Since a dealership has replaced Superchips tuning with updated stock tuning,
you will need to call Superchips Customer Service at 407-585-7000 to ask for a Return
Authorization (RA) to send the FLASHPAQ Tuner in for inspection. (See Step B, 4 in this
section for details.)
I. Checksum Error
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to the same Box Code (identification number) without first using the FLASHPAQ
Tuner to
Return the Vehicle to Stock,
the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’
vehicle to stock. Since a dealership has replaced Superchips tuning with stock tuning, you will
need to call Superchips Customer Service at 407-585-7000 to ask for a Return Authorization
(RA) to send the FLASHPAQ Tuner in for inspection. (See Step B, 4 in this section for details.)
J. Upload Error
If the FLASHPAQ Tuner cannot detect the ignition is in the on position the following messages
will be displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX
(XX=a two digit number)
Solution: Make sure Ignition is ON
(DO NOT START VEHICLE!)
. Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary.
Page 22 of 24
Form 0159J 1815 03/10/2008
Superchips Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
K. Ignition ON Error
If the FLASHPAQ Tuner cannot detect that the ignition is in the ON position, the following
messages will be displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position
(DO NOT
START VEHICLE!)
. Check to see if pins are pushed out of the diagnostic connector. It is
possible that your vehicle’s battery charge is low, please check and correct, if necessary.
L. Communications Error
If the FLASHPAQ Tuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON
(DO NOT START VEHICLE!)
. Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails,
then contact Superchips.
The FLASHPAQ Tuner will need to be returned to Superchips.
M. The FLASHPAQ Tuner did not program same number of files as saved
This is normal. The FLASHPAQ Tuner communicates with all the necessary modules on the
vehicle to gain the information needed to correctly operate. It may be necessary to save
additional files that are not programmed to allow for correct tuning.
N. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend may have different types of vehicle computers in his truck which may require more
or less time to do certain operations.
O. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The
FLASHPAQ Tuner communicates with all the necessary computer modules in the vehicle to
gain the information needed to operate correctly.
P. My friend’s truck has the same engine but is tuned differently, why?
Each vehicle configuration has been optimized for the best tuning. Your friend’s truck may
have different types of vehicle computers, thus requiring different tuning.
