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APPENDIX A: TROUBLESHOOTING
APPENDIX A
Troubleshooting
Before sending the camera for repair, please follow the suggestions listed below and make
sure that the camera is installed correctly. If it still does not perform adequately, please
consult your supplier or contact Technical Support at 1.800.335.9777.
1. No picture on the monitor screen.
a. Check that all connected devices are powered on.
b. Confirm that the voltage is correct.
c. Confirm that the power supply provides enough current to power the camera.
d. Check that all video cables are correctly connected.
2. The picture is not clear.
a. Check that your monitor is correctly adjusted.
b. Confirm that the glass in front of the lens is clean. If there is dust, dirt or
fingerprints on the glass, the image quality will be affected. To clean the glass
use a soft, dry and non-abrasive cloth or a commercially available lens cleaning
set.
3. The picture has interference.
a. The camera may be close to a high voltage source, such as a power generator.
b. The BNC cable may not be terminated properly.
