TECHNICAL PASSPORT INSTALLATION and OPERATION MANUAL
12 - EN
14.3. Claiming warranty
Every customer who has purchased a collector from manufacturer, and who has good reasons to lay
a warranty claim, shall proceed as follows:
14.3.1. Immediately notify in writing:
- The installer, or the company that has sold the collector to him;
- The distributor firm;
- The commercial representative of manufacturer in the region.
For this purpose the claimant shall fill out a claim form; the latter shall be accompanied by the
document proving the purchase of the collector (invoice) with the date of purchase in it.
14.3.2. After receiving the claim form, manufacturer considers it and makes decision whether the
claim has grounds or not, and whether the defect is within the scope of the warranty set forth in this
certificate for limited warranty; after which informs the customer as to its decision.
14.3.3. The return of a product cannot be done without written authorization issued by the Claim
Department.
14.3.4. If on customer's request, and when there is reason for urgency, the customer demands
immediate replacement of the product he has claimed warranty for, before receiving the decision as
to the claim, said request shall be accompanied by a Purchase requisition from the Commercial
Department. After decision for satisfaction of the claim has been made, the Purchase requisition
mentioned above will be annulled by issuing a receipt for returned goods; with this receipt the
customer can purchase another product with the same price in case the claim has proved grounded.
