Introduction
Warranty
Definitions of terms used in this warranty:
•
After sales service part: Part purchased after the intial product that is durable and may be subjected to natural
wear and tear or natural contamination during normal operation within the lifetime of the product.;
•
Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation
within the lifetime of the product (section 9 of Sunrise Medical HCM’s general terms and conditions of sale);
•
Client: Those who purchase the product directly from Sunrise Medical HCM;
•
Corrective action: Repair, replace or refund of the product;
•
Dealer: Those who re-sell the product to the User;
•
Defect: Any circumstance due to which the product is not sound or fit to use, caused by a lack of quality of the
material used to manufacture the product as well as the quality of the manufacturing process;
•
Option: An accessory delivered with the initial product by Sunrise Medical HCM to extend the standard product
model;
•
Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger
etc.);
•
Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or
consumable part;
•
Returns: Product or part that needs to be returned;
•
RMA-process: Process to return goods, contact your Sunrise Medical HCM Customer service;
•
User: Those who use the product;
•
Warranty: The rights and obligations set forth in this document;
•
Warranty period: The period of time during which the warranty is valid;
•
Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands.
Notwithstanding the rights and obligations of Sunrise Medical HCM, Client and User set forth in Sunrise Medical
HCM’s general terms and conditions of sale, the rights of the Client and/or User towards Sunrise Medical HCM in
case of defects are limited to the provisions set forth in this warranty. For the duration of the warranty period
Sunrise Medical HCM guarantees that the product is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer.
He has to complete a return form and return the product or part via the RMA-process. Sunrise Medical HCM will, at
its sole discretion, take the corrective action it seems fit under the given circumstances within a reasonable period
of time (depends on nature of claim) from receipt of the completed return form. The warranty period will not be
extended after a corrective action.
Warranty period table
Scooters
Description
Warranty period
Examples include, but are not limited to the
parts mentioned below
Frame
2 years
Weldment/frame
Drive system*
1 year
Transaxle, motor, motor brake
Electronics*
1 year
Controller, controlling mechanism, wiring
harness, electronic components
After sales service parts
New: 1 year after invoice
Repaired: 90 days after invoice
Brakes
Consumable parts
40 days after invoice
Carbon brushes, etc.
Options/Accessories
2 years
Mirror, mudguards etc.
Delivered with the initial product
* also in case of after sales service part delivery
Sunrise Medical HCM will only accept shipment costs and corrective costs related to warranty on equipment during
the warranty period.
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