10
Problem: Burner will not light using igniter
Please review the Helpful Tips on page 15 for common fixes to this problem.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
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contact retailer
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or technical support.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or
replace the battery. Make sure the plastic wrap on the battery has been removed.
Possible Cause 4: Bad Igniter
-
PLS contact retailer for technical support.
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane
tank is not empty, refer t
o “
Problem: Sudden dr
op in gas fl
ow” on the
following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
- Clean the venturi.
Possible Cause 4: Spider webs or insect nest in the venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Referenc
e “P
roblem: Irr
egular flame
pattern” on the following page. Clean the
burner ports as described there.
Problem: Burner will not light with match
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
of any lava r
ocks
/fire glass
so that the flame can fl
ow naturally.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Make sure that the gas ports on the burner are free
-Clear out the mixing chamber located before the Venturi.
Troubleshooting
Venturi
Coupling Nut
