Sungrow SH3.0RS User Manual Download Page 103

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10 Troubleshooting and Maintenance

10.1 Troubleshooting

When an alarm occurs, the alarm information can be viewed through the App.

Alarm ID and corrective measures are as follows:

Alla

arrm

m IID

Alla

arrm

m N

orrrre

cttiivve

e M

assu

urre

ess

002, 003,

014

Grid overvoltage

Generally, the inverter will be reconnected to the

grid after the grid recovers. If the alarm occurs

frequently:

1. Measure the grid voltage, and contact the local

utility grid company for solutions if the grid voltage

exceeds the specified value.

2. Check, through the App, whether the protection

parameters are appropriately set.

3. Check whether the cross-sectional area of the

AC cable meets the requirement.

4. If the alarm persists, contact SUNGROW.

004

Grid

undervoltage

Generally, the inverter will be reconnected to the

grid after the grid recovers. If the alarm occurs

frequently:

1. Measure the grid voltage, and contact the local

utility grid company for solutions if the grid voltage

is below the specified value.

2. Check, through the App, whether the protection

parameters are appropriately set.

3. Check whether the AC cable is firmly in place.

4. If the alarm persists, contact SUNGROW.

Summary of Contents for SH3.0RS

Page 1: ...User Manual 1 Phase Hybrid Inverter SH3 0RS SH3 6RS SH4 0RS SH5 0RS SH6 0RS SH3 0_3 6_4 0_5 0_6 0RS UEN Ver11 202106 WWW SUNGROWPOWER COM ...

Page 2: ......

Page 3: ...d in this manual are owned by SUNGROW All other trademarks or registered trademarks mentioned in this manual are owned by their respective owners S So of ft tw wa ar re e L Liic ce en ns se es s It is prohibited to use data contained in firmware or software developed by SUN GROW in part or in full for commercial purposes by any means It is prohibited to perform reverse engineering cracking or any ...

Page 4: ...Qualified personnel should have the following skills Training for installation and commissioning of electrical system as well as dealing with hazards Knowledge of the manual and other related documents Knowledge of the local regulations and directives H Ho ow w t to o U Us se e T Th hiis s M Ma an nu ua all Read the manual and other related documents before performing any work on the inver ter Doc...

Page 5: ...dicates a hazard with a low level of risk that if not avoided could result in mi nor or moderate injury Indicates a situation that if not avoided could result in equipment or property damage Indicates additional information emphasized contents or tips that may be helpful e g to help you solve problems or save time ...

Page 6: ......

Page 7: ... 1 PV Energy Storage System PV ESS 8 2 6 2 Declaration For Back Up Function 10 2 7 Retrofitting the Existing PV System 10 3 Function Description 13 3 1 Safety Function 13 3 1 1 Protection 13 3 1 2 Earth Fault Alarm 13 3 2 Energy Conversion and Management 13 3 2 1 Power Derating 13 3 2 2 DRM AU NZ 14 3 2 3 Regular Operational Voltage Range 14 3 2 4 Regular Operational Frequency Range 15 3 2 5 React...

Page 8: ...s 27 6 2 Terminal Description 27 6 3 Electrical Connection Overview 29 6 4 Backup Wiring Diagram 31 6 5 Additional Grounding Connection 34 6 5 1 Additional Grounding Requirements 34 6 5 2 Connection Procedure 34 6 6 AC Cable Connection 35 6 6 1 AC Side Requirements 35 6 6 2 Connecting the AC Cable 36 6 7 DC Cable Connection 39 6 7 1 PV Input Configuration 40 6 7 2 Assembling the PV Connectors 41 6...

Page 9: ... Installing the App 67 8 3 Account Registration 68 8 4 Login 69 8 4 1 Requirements 69 8 4 2 Login Procedure 69 8 5 Initial Settings 71 8 5 1 Feed in Limitation 71 8 5 2 Off grid Mode 72 8 6 Function Overview 72 8 7 Home 72 8 8 Run Information 74 8 9 Records 74 8 9 1 Chart 74 8 9 2 Fault Alarm Record 75 8 9 3 Event Record 76 8 10 More 76 8 10 1 System Parameters 77 8 10 2 Running Time 78 8 10 3 AFC...

Page 10: ...wer Control 89 9 System Decommissioning 91 9 1 Decommissioning the Inverter 91 9 1 1 Disconnecting the Inverter 91 9 1 2 Dismantling the Inverter 91 9 1 3 Disposal of the Inverter 92 9 2 Decommissioning the Battery 92 10 Troubleshooting and Maintenance 93 10 1 Troubleshooting 93 10 2 Maintenance 97 10 2 1 Maintenance Notices 97 10 2 2 Routine Maintenance 99 11 Appendix 100 11 1 Technical Data 100 ...

Page 11: ... should be followed Perform operations considering actual onsite conditions SUNGROW shall not be held liable for any damage caused by violation of the safety instructions in this manual 1 1 PV Panels PV strings will produce electrical power when exposed to sunlight and can cause a lethal voltage and an electric shock Always keep in mind that the inverter is dual power supplied Electrical oper ator...

Page 12: ...o not connect or disconnect the PV battery and AC connectors when the inverter is running Wait at least 10 minutes for the internal capacitors to discharge after all electric devices are removed and the inverter is powered off Ensure that there is no voltage or current before connecting or disconnecting the PV battery and AC connectors All safety instructions warning labels and nameplate on the in...

Page 13: ...a grounding wristband before touching any connectors 1 4 Batteries Batteries deliver electric power resulting in burns or a fire hazard when they are short circuited or wrongly installed Lethal voltages are present at the battery terminals and cables connecting to the inverter Severe injuries or death may occur if the cables and terminals in the inverter are touched Improper settings or maintenanc...

Page 14: ...ed with PV strings with class II protection in accordance with IEC 61730 application class A It is not allowed for the posi tive pole or the negative pole of the PV strings to be grounded This can cause the inverter to be destroyed Damages to the product due to a faulty or damaged PV installation are not covered by warranty Any use other than the one described in this document is not permitted For...

Page 15: ...ted DRM modes etc 3 Hanger To hang the inverter on the wall mounting bracket 4 LED pannel The LED screen indicates the running information and the LED indicator indicates the current working state of the inverter 5 Nameplate To clearly identify the product including device model S N important specifications marks of certification institu tions etc 6 Electrical con nection area PV terminals battery...

Page 16: ...plla an na at tiio on n Parameters on the PV side Parameters on the battery side Parameters on the AC on grid side Parameters on the AC backup side Regulatory compliance mark TÜV mark of conformity CE mark of conformity The inverter does not have a transformer Do not dispose of the inverter together with household waste Disconnect the inverter from all the external power sources before maintenance...

Page 17: ...3 3 LED Panel a Normal state b Error state N No o N Na am me e D De es sc cr riip pt tiio on n 1 E day Today s energy yield 2 Pac Current AC power 3 SOC Battery SOC State of Charge 4 LED indicator To indicate the working state of the inverter Touch it to switch the information in normal state or view multi ple error codes in error state 5 Error code The error code in the figure is just an example ...

Page 18: ...C Switch The DC switch is used to safely disconnect the DC circuit whenever necessary The inverter operates automatically when input and output requirements are met Rotate the DC switch to the OFF position to stop the inverter when a fault occurs or when you need to stop the inverter Turn the DC switch to the ON position before restarting the inverter 2 6 PV Energy Storage System PV ESS 2 6 1 PV E...

Page 19: ...H3 0RS SH3 6RS SH4 0RS SH5 0RS SH6 0RS C Metering device Meter cupboard with power distribution system D Utility grid TT TN C TN S TN C S IT E Loads Common loads which will be lack of power when grid is blackout F Protected house loads Loads connected to inverter backup port which need un interrupted power supply G Battery optional A Li ion battery The following figure shows the common grid config...

Page 20: ...ay cause very high start up current surges such as air conditioner high power pump vacuum cleaner and hair drier Due to the condition of the battery itself battery current might be limited by some factors including but not limited to the temperature and weather D De ec clla ar ra at tiio on n F Fo or r B Ba ac ck k U Up p O Ov ve er rllo oa ad d P Pr ro ot te ec ct tiio on n The inverter will rest...

Page 21: ...E Ex xiis st tiin ng g P PV V I In nv ve er rt te er r s s t to o t th he e H Hy yb br riid d I In nv ve er rt te er r O Of ff f g gr riid d P Po or rt t f fiig gu ur re e 2 2 6 6 Retrofit the Existing PV Inverter s to the Hybrid Inverter Off grid Port The off grid port retrofits the existing PV system in order to maximize the use of PV en ergy by allowing the PV inverter to work even when off gri...

Page 22: ...n only ensure no power ex ported to grid itself but does not ensure zero export for the PV inverter Please contact the PV inverter manufacturer for its zero export solution PV modules for hybrid inverter are optional 2 Product Description User Manual ...

Page 23: ...r in conformity with the grid requirements It also transmits the DC power from the PV panel to the battery With the bidirectional converter integrated inside the inverter can charge or discharge the battery Two string MPP trackers are used to maximize the power from PV strings with different orientations tilts or module structures 3 2 1 Power Derating Power derating is a way to protect the inverte...

Page 24: ...in power to the grid is no more than 75 of the rated power DRM8 The feed in power to the grid is 100 of the rated power but subject to the constraints from other active DRMs The DRED may assert more than one DRM at a time The following shows the priority or der in response to multiple DRMs M Mu ullt tiip plle e M Mo od de es s P Pr riio or riit ty y O Or rd de er r DRM1 DRM4 DRM1 DRM2 DRM3 DRM4 DR...

Page 25: ...ontact DO relay which can be used for load control via a contactor User may set the control mode according to individual demand T Tiim miin ng g M Mo od de e Set the starting time and end time The DO function will be enabled during the time interval S Sw wiit tc ch h M Mo od de e The DO function can be enabled or disabled I In nt te elllliig ge en nt t M Mo od de e Set the starting time end time a...

Page 26: ...dated or revised due to product development Please refer to the manual supplied by the battery manufacturer for the latest information S St ta at te e D De ef fiin niit tiio on n In order to avoid overcharging or deep discharging of the battery three battery statuses according to different voltage ranges has been defined as shown in the following table table 3 2 Battery Status Definition T Ty yp p...

Page 27: ...cribe the emergency charge conditions for different types of batteries table 3 3 Backup Charge Management for Li ion Battery S St ta at tu us s C Co on nd diit tiio on ns s Trigger Either of the following conditions is met SOC Min SOC 3 valid only when the Min SOC is 3 A battery under voltage warning is triggered An emergency charge command is reported to the inverter Finish All the following cond...

Page 28: ...reshold value of 70 W 3 3 2 Discharge Management Discharge management can effectively protect the battery from deep discharging The maximum allowable discharge current is limited to the smaller value among the following the maximum discharge current of the inverter 30A the maximum recommended discharge current from the battery manufacturer For this reason the battery discharge power may not reach ...

Page 29: ...es Do not dispose of the original packing case It is recommended to store the device in the original packing case when the device is decommissioned 4 2 Inverter Storage Proper storage is required if the inverter is not installed immediately Store the inverter in the original packing case with the desiccant inside The storage temperature must be always between 30 and 70 and the storage relative hum...

Page 30: ... Always follow the instructions when moving and positioning the inverter Improper operation may cause injuries or serious wounds In the case of poor ventilation the system performance may compromise Keep the heat sinks uncovered to ensure heat dissipation performance 5 2 Location Requirements Select an optimal mounting location for safe operation long service life and expected performance The inve...

Page 31: ...he inverter should be well ventilated Ensure air circulation 5 2 2 Carrier Requirements The concrete wall should be capable of withstanding a force of four times the weight of the inverter and be suitable for the dimensions of the inverter The installation carrier should meet the following requirements 5 2 3 Angle Requirements Install the inverter vertically Never install the inverter horizontally...

Page 32: ...r to ensure sufficient space for heat dissipation In case of multiple inverters reserve specific clearance between the inverters For other installation scenarios please refer to the relevant technical documents on http support sungrowpower com 5 Mechanical Mounting User Manual ...

Page 33: ... Installation tools include but are not limited to the following recommended ones If nec essary use other auxiliary tools on site table 5 1 Tool specification Goggles Earplugs Dust mask Protective gloves Insulated shoes Utility knife Marker Wrist strap Wire cutter Wire stripper Hydraulic plier RJ45 crimping tool User Manual 5 Mechanical Mounting ...

Page 34: ...llen wrench T27 5 4 Moving the Inverter Before installation remove the inverter from the packing case and move it to the installa tion site Follow the instructions below as you move the inverter Always be aware of the weight of the inverter Lift the inverter using the handles positioned on both sides of the inverter Move the inverter by one or two people or by using a proper transport tool Do not ...

Page 35: ...ce the wall mounting bracket to a proper position on the wall Mark the positions and drill the holes Observe the level on the bracket and adjust until the bubble is in the middle position The depth of the holes should be about 70 mm The image shown here is for reference only The actual product received may differ step 2 Place the expansion tubes into the holes Then secure the wall mounting bracket...

Page 36: ...step 3 Lift the inverter and slide it down along the wall mounting bracket to make sure they match perfectly Use two screw sets to lock both left and right sides E En nd d 5 Mechanical Mounting User Manual ...

Page 37: ...onnection Ensure that all cables are voltage free before performing cable connection Any improper operations during cable connection can cause device damage or personal injury Only qualified personnel can perform cable connection All cables must be undamaged firmly attached properly insulated and ad equately dimensioned Comply with the safety instructions related to the PV strings and the regulati...

Page 38: ... C 2 PV4 BAT PV4 BAT Connectors for the battery power cables DVC C 3 COM2 Communication connection for RSD BMS RS485 DRM DI DO and smart energy meter DVC A 4 COM1 Communication accessory port to be connected to WiNet S commu nication module DVC A 5 BACKUP AC terminal for Backup loads DVC C 6 GRID AC terminal to connect to the grid DVC C 7 Additional grounding terminal Not applicable PV3 and PV4 ar...

Page 39: ...ry communication via RS485 protocol RSD RSD 1 RSD 2 Reserved Detail availability contact SUNGROW Enable EN_H EN_ G For battery 12V signal e g LG Chem battery DRM D1 5 D2 6 D3 7 D4 8 R C For external Demand Response Enabling Device AU NZ For Ripple Control Receiver DO COM NO Reserved Detail availability contact SUNGROW RJ45 CAN H L For Li ion battery communication via CAN protocol 6 3 Electrical Co...

Page 40: ...PV cable Outdoor multi core copper wire cable complying with 600 V and 16 A standard 6 9 mm 4 6 mm2 4 Communi cation cable Shielded twisted pair 4 8 6 mm 0 5 1 0 mm2 CAT 5E outdoor shielded network cable 4 8 6 mm 0 08 0 2 mm2 5 Backup ca ble Outdoor 3 core copper wire cable 12 25 mm 4 6 mm2 6 Additional Grounding cable Outdoor single core copper wire cable The same as that of the PE wire in the AC...

Page 41: ... ad ditional DC breaker is required Note 2 The values in the table are recommended values and can be set to other values according to actual conditions Note 3 The rated current of breaker is suggested to lower than that of breaker Note 4 If the rated current of on site power cables are lower than those recommended above the breakers specification should be considered to match the power cables in f...

Page 42: ...d values and can be set to other values according to actual conditions Note 3 The rated current of breaker is suggested to lower than that of breaker Note 4 If the rated current of on site power cables are lower than those recommended above the breakers specification should be considered to match the power cables in first priority Note 5 The AC port takes power from the grid and is set according t...

Page 43: ...ditional DC breaker is required Note 2 The values in the table are recommended values and can be set to other values according to actual conditions Note 3 The rated current of breaker is suggested to lower than that of breaker Note 4 If the rated current of on site power cables are lower than those recommended above the breakers specification should be considered to match the power cables in first...

Page 44: ...eld liable for any dam age caused by the violation 6 5 1 Additional Grounding Requirements All non current carrying metal parts and device enclosures in the PV power system should be grounded for example mounts of PV modules and the inverter enclosure When there is only one inverter in the PV system connect the additional grounding cable to a nearby grounding point When there are multiple inverter...

Page 45: ...the cable with a screwdriver step 3 Apply paint to the grounding terminal to ensure corrosion resistance E En nd d 6 6 AC Cable Connection 6 6 1 AC Side Requirements Connect the inverter to the grid only after getting an approval from the local electric power company User Manual 6 Electrical Connection ...

Page 46: ...t capacity is required based on actual conditions Multiple inverters cannot share one circuit breaker Never connect a load between the inverter and the circuit breaker R Re es siid du ua all C Cu ur rr re en nt t M Mo on niit to or riin ng g D De ev viic ce e With an integrated universal current sensitive residual current monitoring unit included the inverter will disconnect immediately from the m...

Page 47: ...ate sealing and waterproof cover in sequence step 4 Strip the cable jacket and the wire insulation as shown in the following figure step 5 Crimp the OT DT terminal step 6 Remove the waterproof lid from the G GR RI ID D terminal User Manual 6 Electrical Connection ...

Page 48: ...erve the terminal assignment Do not connect any phase line to the PE ter minal or PE wire to N terminal Otherwise unrecoverable damage to the inver ter may follow step 8 Secure the AC waterproof cover to the inverter with a torque of 1 2 N m and tighten the swivel nut to a torque of 5 N m 6 N m 6 Electrical Connection User Manual ...

Page 49: ... 10Make sure all wires are firmly installed via the right torque tool or dragging the cables slightly E En nd d 6 7 DC Cable Connection Danger of electric shock The PV array will generate lethal high voltage once exposed to sunlight Make sure the PV array is well insulated to ground before connecting it to the inverter User Manual 6 Electrical Connection ...

Page 50: ...ate once the voltage re turns to the MPPT operating voltage range namely 40 V to 560 V 6 7 1 PV Input Configuration The inverters have two PV inputs each with independent MPP tracker Each DC input area can operate independently The PV strings to two DC input areas may differ from each other including PV mod ule type number of PV modules in each string angle of tilt and installation orientation f f...

Page 51: ... To ensure IP65 protection use only the sup plied connector or the connector with the same ingress of protection step 1 Strip the insulation from each DC cable by 7 mm 8 mm step 2 Assemble the cable ends with the crimping pliers 1 Positive crimp contact 2 Negative crimp contact step 3 Lead the cable through cable gland and insert the crimp contact into the insulator until it snaps into place Gentl...

Page 52: ...lling the PV Connector step 1 Rotate the DC switch to OFF position step 2 Check the cable connection of the PV string for polarity correctness and ensure that the open circuit voltage in any case does not exceed the inverter input limit of 600V step 3 Connect the PV connectors to corresponding terminals until there is an audible click 6 Electrical Connection User Manual ...

Page 53: ...h has been rotated to ON do not operate immediately Otherwise the equipment may be damaged Please turn the DC switch to OFF and remove the DC connector to adjust the polarity of the strings when the string current is lower than 0 5A E En nd d 6 8 Emergency Load Connection Backup Risk of inverter damage due to incorrect cable connection Do not connect the grid power wires to B BA AC CK KU UP P port...

Page 54: ... the cable jacket by less than 45 mm and strip the wire insulation by 12 mm 16 mm step 4 Open the clamp on the spring loaded terminal and fully insert the wires into the corre sponding holes Then close the clamp and push the terminal plug into the housing until there is an audible click 6 Electrical Connection User Manual ...

Page 55: ...ter may not operate normally step 5 Ensure that the wires are securely in place by slightly pulling them Tighten the swivel nut to the housing step 6 Remove the waterproof lid from the B BA AC CK KU UP P terminal step 7 Lift the locking part upwards and insert the AC connector into the B BA AC CK KU UP P terminal on the bottom side of the inverter Then press the locking part and lock it with the s...

Page 56: ... insulated tools are not available use electrical tape to cover the entire exposed metal surfaces of the available tools except their tips The plug connector must be connected only by trained electricians Do not disconnect under load Battery connectors must not be disconnected while under load They can be placed in a no load state by shutting down the inverter completely The hybrid inverter is not...

Page 57: ...f direct plug in connectors which match the battery terminals at the bottom of the inverter 6 9 1 1 Assembling the SUNCLIX Connector During assembly be careful not to contaminate pull out or shift the seal in the cable gland A contaminated or shifted seal impairs strain relief and leak tightness f fiig gu ur re e 6 6 4 4 SUNCLIX Connector Components 1 Spring 2 Sleeve 3 Insert 4 Cable gland step 1 ...

Page 58: ... tighten the cable gland torque 2 N m E En nd d 6 9 1 2 Installing the SUNCLIX Connector Only connect these connectors with other SUNCLIX connectors When making the connections always observe the specifications regarding nominal voltage and nominal current The smallest common value is permissible step 1 Plug the connectors into P PV V4 4 B BA AT T and P PV V4 4 B BA AT T terminals 6 Electrical Con...

Page 59: ...nable Cable The Enable cable along with the RS485 cable are used for communication between the inverter and the Li ion battery from LG Chem For detailed connection description of the RS485 cable refer to the section 6 12 RS485 Connection For detailed connection description of the Enable cable refer to the section 6 11 Meter Connection Plug the wires into the E EN N_ _H H and E EN N_ _G G terminals...

Page 60: ...rimp it with a crimper 1 RJ45 plug 2 Protective cap Skip this step if a standard network cable with RJ45 plug is prepared step 2 Unscrew the swivel nut from the communication module and take out the inner sealing ring step 3 Unscrew the housing from the communication module step 4 Thread the network cable through the swivel nut and gasket Afterwards route the cable into the opening of the sealing ...

Page 61: ...erproof lid from the C CO OM M1 1 terminal and install WiNet S step 7 Slightly shake it by hand to determine whether it is installed firmly E En nd d 6 10 2 WLAN Communication step 1 Remove the waterproof lid from the C CO OM M1 1 terminal step 2 Install the module Slightly shake it by hand to determine whether it is installed firmly as shown below User Manual 6 Electrical Connection ...

Page 62: ...on step 1 Remove the cable jacket and strip the wire insulation step 2 Optional When using a multi strand wire cable connect the wire head to the cord end terminal In case of single strand copper wire skip this step step 3 Unscrew the swivel nut from the connector 6 Electrical Connection User Manual ...

Page 63: ...e the cable into the opening of the sealing step 5 Plug the wires into the corresponding terminals as shown in the following figure Ensure that the wires are securely in place by slightly pulling them User Manual 6 Electrical Connection ...

Page 64: ...ep 7 Insert the terminal plug into the C CO OM M2 2 terminal at the bottom side of the inverter and then install the housing step 8 Slightly pull out the cable and then fasten the swivel nut Lock the connector with the screw E En nd d 6 Electrical Connection User Manual ...

Page 65: ... between the inverter and the external DRED table 6 4 Method of Asserting DRM M Mo od de e A As ss se er rt te ed d b by y S Sh ho or rt tiin ng g T Te er rm miin na alls s o on n I In nv ve er rt te er r S Sw wiit tc ch h O Op pe er ra at tiio on n o on n E Ex xt te er rn na all D DR RE ED D DRM0 R C Close S1 and S5 DRM1 D1 5 C Close S1 DRM2 D2 6 C Close S2 DRM3 D3 7 C Close S3 DRM4 D4 8 C Close ...

Page 66: ...onding signal cables out Insert the stripped communica tion cable into the RJ45 plug in the correct order and crimp it with a crimper 1 RJ45 plug 2 Protective cap Skip this step if a standard network cable with RJ45 plug is prepared step 2 Unscrew the swivel nut from the connector step 3 Remove the seal 6 Electrical Connection User Manual ...

Page 67: ...able through the cable gland step 5 Plug the wires into the corresponding terminals as shown in the following figure Ensure that the wires are securely in place by slightly pulling them User Manual 6 Electrical Connection ...

Page 68: ...58 step 6 Slightly pull out the cable and then fasten the swivel nut Lock the connector with the screw E En nd d 6 Electrical Connection User Manual ...

Page 69: ...ing signs labels are intact and legible 7 2 Powering on the System If all of the items mentioned above meet the requirements proceed as follows to start up the inverter for the first time step 1 Turn on the AC circuit breaker between the inverter and the grid step 2 Optional Connect the external DC circuit breaker between the inverter and the battery pack if a battery is equipped step 3 Optional P...

Page 70: ...oid download failure due to poor on site network signal E En nd d 7 4 Creating a Plant Screenshots of creating a plant are for reference only For details refer to the actual screen step 1 Open the App tap at the upper right corner and tap S Se elle ec ct t S Se er rv ve er r Choose the same server as when registering f fiig gu ur re e 7 7 1 1 Selecting the Server step 2 Enter the account and passw...

Page 71: ...of the communication device Tap N Ne ex xt t after the QR code is identified or the serial number entered is correct and then tap C CO ON NF FI IR RM M Your mobile device is thus connected to the WiNet S successfully f fiig gu ur re e 7 7 4 4 Connecting Mobile Device to WiNet S step 6 Select the Internet access mode to W WL LA AN N C CO ON NN NE EC CT TE ED D or E ET TH HE ER RN NE ET T according ...

Page 72: ... successful connection to the inverter WLAN Tap N NE EX XT T f fiig gu ur re e 7 7 6 6 Turn on EasyConnect Mode The EasyConnect mode can be used only when the router is 2 4 GHz If the EasyConnect mode fails refer to the WiNet S quick guide for the instruc tions of other modes step 8 Connect the inverter to router network Enter network name and password Tap N NE EX XT T and the screen display promp...

Page 73: ...After download it would take around 15 minutes to update After successful upgrade the screen will show the version numbers before and after the upgrade as well as the upgrade time Tap N NE EX XT T f fiig gu ur re e 7 7 9 9 Upgrading Inverter If the communication equipment is upgraded after successful upgrade check and confirm that the phone is connected to the inverter WLAN step 3 Tap C Co ou un n...

Page 74: ... and initialized Refer to the guidance in previous sections The distributor installer who creates a plant for the end user needs to get the end user s e mail address In configuring a plant the e mail address is required and each e mail address can be registered only once step 1 The App screen will display the added inverter Tap N NE EX XT T to configure the plant f fiig gu ur re e 7 7 1 11 1 Displ...

Page 75: ...r re e 7 7 1 13 3 Entering Tariff Information step 4 Fill in the end user s e mail address The first time you fill in the end user s e mail ad dress the system will create an account for the end user and send an email to the end user The end user can activate the account via the email The Distributor installer creates plants for the end user and can manage the plants by default User Manual 7 Commi...

Page 76: ...PE EN N The clock symble indicates that the live data view function is successfully enabled Tab the inverter to view the live data about voltage current power or curve Consult Sungrow service for the devices that support live data function step 7 Tab B BA AC CK K to the C CO OM MP PL LE ET TE ED D screen Tab P PD DF F R RE EP PO OR RT T to export the plant configu ration report step 8 Tab B BA AC ...

Page 77: ...ation connection to the inverter via Ethernet connection This manual describes only how to achieve near end maintenance via WLAN direct connection Screenshots in this manual are based on the V2 1 6 App for Android sys tem and the actual interfaces may differ 8 2 Installing the App M Me et th ho od d 1 1 Download and install the App through the following application stores MyApp Android mainland Ch...

Page 78: ...butor installer can help the end user to create plants manage install or maintain plants and manage users and organizations step 1 Tap R RE EG GI IS ST TE ER R to enter the registration screen step 2 Select the relevant server for your area step 3 Select E En nd d u us se er r or D Diis st tr riib bu ut to or r I In ns st ta alllle er r to enter the corresponding screen 8 iSolarCloud App User Manu...

Page 79: ...l in the corresponding code step 5 Tick A Ac cc ce ep pt t p pr riiv va ac cy y p pr ro ot to oc co oll and tap R Re eg giis st te er r to finish the registration operation E En nd d 8 4 Login 8 4 1 Requirements The following requirements should be met The AC or DC side of the inverter is powered on The WLAN function of the mobile phone is enabled The mobile phone is within the coverage of the wir...

Page 80: ... L LO OG GI IN N The default account is user and the initial password is pw1111 which should be changed for the consideration of account security Tap More at the lower right corner on home page and choose Change Password f fiig gu ur re e 8 8 2 2 WLAN Local Access step 5 If the inverter is not initialized navigate to the quick setting screen to initialize the protec tion parameters For details ple...

Page 81: ...rt t lliim miit ta at tiio on n or Z Ze er ro o e ex xp po or rt t The feed in limitation function requires the using of Smart Energy Meter Without the Smart Energy Meter the feed in limitation function will be unavailable table 8 1 Description of feed in limitation parameters P Pa ar ra am me et te er r D De ef fa au ullt t v va allu ue e R Ra an ng ge e F Fe ee ed d iin n L Liim miit ta at tiio ...

Page 82: ...d d It is the minimum battery level in the on grid state and will be sup plied to the Backup loads in case of grid blackout 8 6 Function Overview The App provides parameter viewing and setting functions as shown in the following figure f fiig gu ur re e 8 8 4 4 App Function Tree Map 8 7 Home Home page of the App is shown in the following figure 8 iSolarCloud App User Manual ...

Page 83: ... C Co on n s su um mp pt tiio on n o of f T To od da ay y Shows electricity directly consumed by loads today 4 B Ba at tt te er ry y S SO OC C Indicates remaining battery capacity 5 T To od da ay y S Se ellf f c co on ns su u R Ra at te e Indicates today self consumption rate of the PV system 6 Navigation bar Includes menus of H Ho om me e R Ru un n I In nf fo or rm ma at tiio on n R Re e c co or ...

Page 84: ... information input output grid information load information and battery information 8 9 Records Tap R Re ec co or rd ds s on the navigation bar to enter the screen as shown in the following figure f fiig gu ur re e 8 8 7 7 Records On R Re ec co or rd ds s screen users can view chart and check fault alarm record 8 9 1 Chart Tap C Ch ha ar rt t to enter the screen showing daily power generation as s...

Page 85: ... power generation charging feed in power and direct consumption power Monthly power genera tion histogram Indicates monthly power generation charging feed in power and direct consumption power Annual power generation histogram Indicates annual power generation charging feed in power and direct consumption power Total power generation histogram Indicates total power generation charging feed in powe...

Page 86: ...llowing figure f fiig gu ur re e 8 8 1 10 0 Detailed fault alarm info 8 9 3 Event Record Tap E Ev ve en nt t R Re ec co or rd d to enter the screen as shown in the following figure f fiig gu ur re e 8 8 1 11 1 Event Record Click to select a time segment and view corresponding records 8 10 More Tap M Mo or re e on the navigation bar to enter the screen as shown in the following figure 8 iSolarCloud...

Page 87: ...including inverter system parameters and energy management parameter Upgrade inverter firmware ARM DSP PVD CPLD 8 10 1 System Parameters Tap S Se et tt tiin ng gs s S Sy ys st te em m P Pa ar ra am me et te er rs s to enter the corresponding screen as shown in the following figure User Manual 8 iSolarCloud App ...

Page 88: ...ne ec ct tiin ng g T Tiim me e and R Re ec co on nn ne ec ct tiin ng g T Tiim me e f fiig gu ur re e 8 8 1 14 4 Running Time table 8 4 Description of running time parameters P Pa ar ra am me et te er r E Ex xp plla an na at tiio on n D De ef fa au ullt t R Ra an ng ge e C Co on nn ne ec ct tiin ng g T Tiim me e The time that the inverter takes to enter into the running mode from the standby mode i...

Page 89: ...r riip pt tiio on n O Of ff f L Lo oa ad d C Co on nt tr ro oll M Mo od de e See 8 10 10 Load Control G Gr ro ou un nd diin ng g D De et te ec ct tiio on n See 8 10 13 Grounding Detection 8 10 5 Off grid Parameters Tap S Se et tt tiin ng gs s O Op pe er ra at tiio on n P Pa ar ra am me et te er rs s O Of ff f g gr riid d P Pa ar ra am me et te er rs s to enter the screen as shown in the following ...

Page 90: ...liin ne e G Gr ra ad diie en nt t Decline gradient of inverter active power per minute 39 min 3 min 6000 min A Ac ct tiiv ve e P Po ow we er r R Riis s iin ng g G Gr ra ad diie en nt t Rising gradient of inverter active power per minute A Ac ct tiiv ve e P Po ow we er r S Se et t t tiin ng g P Pe er rs siis st te en nc ce e Switch for activating deactivating the function of active power setting pe...

Page 91: ... output power of the inverter Q U The reactive power changes with the grid voltage O Of ff f M Mo od de e The reactive power regulation function is disabled The PF is limited to 1 000 P PF F M Mo od de e The power factor is fixed and reactive power setpoint is calculated according to the cur rent power The PF ranges from 0 8 leading to 0 8 lagging Leading the inverter is sourcing reactive power to...

Page 92: ... Q QP P_ _K K2 2 Power factor at P2 on the Q P mode curve Q QP P_ _K K3 3 Power factor at P3 on the Q P mode curve Q QP P_ _ E En nt te er rV Vo ollt ta ag ge e Voltage percentage for Q P function activation 100 110 Q QP P_ _E Ex xiit tV Vo ollt ta ag ge e Voltage percentage for Q P function deactivation 90 100 Q QP P_ _E Ex xiit tP Po ow we er r Power percentage for Q P function deactivation 1 20...

Page 93: ...Q QU U_ _Q Q2 2 Value of Q Sn at P2 on the Q U mode curve 60 60 Q QU U_ _V V3 3 Grid voltage limit at P3 on the Q U mode curve 100 120 Q QU U_ _Q Q3 3 Value of Q Sn at P3 on the Q U mode curve 60 60 Q QU U_ _V V4 4 Grid voltage limit at P4 on the Q U mode curve 100 120 Q QU U_ _Q Q4 4 Value of Q Sn at P4 on the Q U mode curve 0 60 Q QU U_ _E En nt te er rP Po ow we er r Active power for Q U functi...

Page 94: ...ar rg ge e T Tiim me e to enter the corresponding screen as shown in the following figure f fiig gu ur re e 8 8 2 22 2 Battery Discharge Time 8 10 9 Battery Forced Charge Time Tap S Se et tt tiin ng gs s E En ne er rg gy y M Ma an na ag ge em me en nt t P Pa ar ra am me et te er r B Ba at tt te er ry y F Fo or rc ce ed d C Ch ha ar rg ge e T Tiim me e to enter the corresponding screen 8 iSolarClou...

Page 95: ...ntrol Tap S Se et tt tiin ng gs s E En ne er rg gy y M Ma an na ag ge em me en nt t P Pa ar ra am me et te er r L Lo oa ad d C Co on nt tr ro oll to enter the corre sponding screen on which you can set L Lo oa ad d C Co on nt tr ro oll M Mo od de e Load Control Mode in cludes T Tiim miin ng g M Mo od de e S Sw wiit tc ch h M Mo od de e and I In nt te elllliig ge en nt t M Mo od de e f fiig gu ur r...

Page 96: ...nagement During the setting interval the DO function will be enabled to power on the load if the ex cess PV energy exceeds the optimized power value Notice The intelligent mode is disabled in an off grid system When the inverter is installed to retrofit an exisiting PV system the upper limit of opti mized power is the sum of the rated power of the hybrid inverter and the rated power of the existin...

Page 97: ...hen the DHCP is set to Off Acquire the IP adress gateway subnet mask preferred DNS server and alternate DNS server from the network professional 8 10 12 Firmware Update To avoid download failure due to poor on site network signal it is recommended to download the firmware package to the mobile device in advance step 1 Enable the Mobile data of the mobile device step 2 Open the App enter the accoun...

Page 98: ... will pop up asking you to upgrade the firm ware with the file tap C CO ON NF FI IR RM M to perform the firmware upgrade step 9 Wait for the file to be uploaded When the upgrade is finished the interface will inform you of the upgrade completion Tap C Co om mp plle et te e to end the upgrade E En nd d 8 10 13 Grounding Detection Contact SUNGROW to obtain the advanced account and corresponding pass...

Page 99: ...e er r R Re eg gu ulla at tiio on n P Pa ar ra am me et te er rs s F Fe ee ed d iin n L Liim miit ta at tiio on n to enter the corresponding screen P Pa ar ra am me et te er r D De ef fa au ullt t v va allu ue e R Ra an ng ge e M Ma as st te er r s slla av ve e o op pe er ra at tiio on n m mo od de e ON ON OFF M Ma as st te er r s slla av ve e s se et tt tiin ng g Master Master Slave 1 Slave 2 Sla...

Page 100: ...ter automati cally detects the problem and changes the frequency at the AC output This frequency adjustment is analyzed by the PV inverter As soon as the power frequency of the bat tery backup grid increases beyond the value specified in S Se et t T Te es st t F Fr re eq qu ue en nc cy y the PV inverter limits its output power accordingly Before retrofitting the existing PV system to an off grid p...

Page 101: ...arge step 4 Ensure that the DC cable is current free via a current clamp step 5 Insert a MC4 wrench into the notch and press the wrench with an appropriate force to remove the DC connector step 6 Lay the tool in the location of snap and press the tool down to remove the AC connector Ensure that the AC wiring terminals are voltage free via a multimeter and remove the AC wires and communication wire...

Page 102: ... Do not dispose of the product together with household waste but in accordance with the disposal regulations for electronic waste applicable at the installation site 9 2 Decommissioning the Battery Decommission the battery in the system after the inverter is decommissioned Proceed as follows to decommission a Li ion battery step 1 Disconnect the DC circuit breaker between the battery and the inver...

Page 103: ... for solutions if the grid voltage exceeds the specified value 2 Check through the App whether the protection parameters are appropriately set 3 Check whether the cross sectional area of the AC cable meets the requirement 4 If the alarm persists contact SUNGROW 004 Grid undervoltage Generally the inverter will be reconnected to the grid after the grid recovers If the alarm occurs frequently 1 Meas...

Page 104: ...ck whether the AC cable is firmly in place 3 Check whether the AC cable is correctly con nected whether the live wire and the N wire are in correct place 4 Check whether the AC switch or circuit breaker is disconnected 5 If the alarm persists contact SUNGROW 012 Overhigh leak age current 1 The alarm can be caused by poor sunlight or damp environment and the inverter will be recon nected to the gri...

Page 105: ...otec tion value is extremely large through the App and ensure that it complies with the local regulations 2 Check the resistance to ground from the PV module cable Take corrective measures in case of leading to short circuit or damaged insulation layer 3 If the cable is normal and the alarm occurs on rainy days check it again when the weather turns fine 4 If the fault occurs on a cloudy day withou...

Page 106: ... 714 BMS communi cation error 716 Battery polarity reversed 1 Check the battery for polarity correctness and correct it if necessary 2 If the alarm persists contact SUNGROW 932 935 937 939 964 Battery alarm Generally the battery can automatically recover In case the alarm persist for a long time 1 If the alarm is caused by ambient temperature such as over temperature alarm or low tempera ture alar...

Page 107: ...2 303 304 308 312 315 316 600 605 612 616 620 System fault 1 Wait for the inverter to recover 2 Disconnect the AC and DC switches or circuit breakers and connect them again after 15 minutes 3 If the alarm persists contact SUNGROW If the communication cable between the hybrid inverter and the battery is not connected correctly the hybrid inverter will not start Check the communication cable and ens...

Page 108: ...onnector Keep non related persons away A temporary warning sign or barrier must be posted to keep non related per sons away while performing electrical connection and service work Restart the inverter only after removing the fault that impairs safety performance As the inverter contains no component parts that can be maintained never arbitrarily replace any internal components For any maintenance ...

Page 109: ...her all cable are firmly connected in place Check whether there is damage to the cables especially the surface in contact with metal 6 months after commission ing and then once or twice a year General status of the system Visual check for any damage or deformation of the inverter Check any abnormal noise during the operation Check each operation parameter Be sure that nothing covers the heat sink ...

Page 110: ...20 A Max inverter backfeed current to strings 0 A I In np pu ut t O Ou ut tp pu ut t A AC C Max AC input power from grid 10000 VA 10700 VA Nominal AC output power 3000 W 3680 W Max AC output power 3000 VA 3680 VA Max AC output current 13 7 A 16 0 A Nominal AC voltage 220 V 230 V 240 V AC voltage range 154 V 276 V Nominal grid frequency 50 Hz 60 Hz Grid frequency range 45 Hz 55 Hz 55 Hz 65 Hz Harmo...

Page 111: ...oltage 80 V 460 V Max charge discharge current 30 A 30 A Max charge discharge power 6600 W G Ge en ne er ra all D Da at ta a Dimensions W x H x D 490 mm x 340 mm x 170 mm Weight 18 5 kg Mounting method Wall mounting bracket Topology Solar Battery Transformerless Transformerless Degree of protection IP65 Operating ambient temperature range 25 to 60 Allowable relative humidity range 0 100 Cooling me...

Page 112: ...r r S SH H4 4 0 0R RS S S SH H5 5 0 0R RS S S SH H6 6 0 0R RS S I In np pu ut t D DC C Recommended max PV input power 11000 Wp 12000 Wp 13000 Wp Max PV input voltage 600 V Min PV input voltage Start up input voltage 40 V 50 V Nominal PV input voltage 360 V MPP voltage range 40 V 560 V No of independent MPP inputs 2 Default No of PV strings per MPPT 1 Max PV input current 32 A 16 A 16 A Max DC shor...

Page 113: ...t nominal power adj 0 8 overex cited leading 0 8 underexcited lagging Feed in phases connec tion phases 1 1 E Ef ff fiic ciie en nc cy y Max efficiency 97 6 97 7 97 7 European efficiency 97 2 97 3 97 3 P Pr ro ot te ec ct tiio on n Grid monitoring Yes DC reverse polarity protection Yes AC short circuit protection Yes Leakage current protection Yes Surge protection DC Type II AC Type II DC switch s...

Page 114: ...ting altitude 4000 m Display LED digital display LED indicator Communication RS485 Ethernet WLAN CAN DI DO DI 4 DO 1 DRM DC connection type MC4 PV Sunclix Battery AC connection type Plug and play B Ba ac ck ku up p D Da at ta a o on n g gr riid d m mo od de e Rated output power for backup load 6000 W Rated output current for backup load 27 3 A B Ba ac ck ku up p D Da at ta a o of ff f g gr riid d ...

Page 115: ...s has expired The device is damaged during transport The device is incorrectly installed refitted or used The device operates in harsh conditions beyond those described in this manual The fault or damage is caused by installation repairs modification or disassembly performed by a service provider or personnel not from SUNGROW The fault or damage is caused by the use of non standard or non SUNGROW ...

Page 116: ...mea com I In nd diia a Sungrow India Private Limited Gurgaon 91 080 41201350 service in sungrowpower com I It ta ally y Sungrow Italy Verona 39 0800 974739 Residential 39 045 4752117 Others service sungrow emea com J Ja ap pa an n Sungrow Japan K K Tokyo 81 3 6262 9917 service jp sungrowpower com K Ko or re ea a Sungrow Power Korea Limited Seoul 82 70 7719 1889 service kr sungrowpower com M Ma all...

Page 117: ...mea com U U S S A A M Me ex xiic co o Sungrow USA Corporation Phoenix 1 833 747 6937 techsupport sungrow na com V Viie et tn na am m Sungrow Vietnam Hanoi 84 918 402 140 service vn sungrowpower com B Be ellg giiu um m N Ne et th he er rlla an nd ds s a an nd d L Lu ux xe em m b bo ou ur rg g B Be en ne ellu us s 31 08000227012 only for Netherlands service sungrow emea com P Po olla an nd d 48 2215...

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