96
•
The free warranty period for the whole machine/components has expired.
•
The device is damaged during transport.
•
The device is incorrectly installed, refitted, or used.
•
The device operates in harsh environment, as described in this manual.
•
The fault or damage is caused by installation, repairs, modification, or disassembly
performed by a service provider or personnel not from SUNGROW.
•
The fault or damage is caused by the use of non-standard or non-SUNGROW
components or software.
•
The installation and use range are beyond stipulations of relevant international
standards.
•
The damage is caused by unexpected natural factors, i.e. force majeure.
For faulty products in any of above cases, if the customer requests maintenance, paid
maintenance service may be provided based on the judgment of SUNGROW.
10.4 Contact Information
Should you have any question about this product, please contact us.
We need the following information to provide you the best assistance:
•
Type of the device
•
Serial number of the device
•
Fault code/name
•
Brief description of the problem
C
Ch
hiin
na
a ((H
HQ
Q))
Sungrow Power Supply Co., Ltd
Hefei
+86 551 65327834
A
Au
ussttrra
alliia
a
Sungrow Australia Group Pty. Ltd.
Sydney
+61 2 9922 1522
B
Brra
azziill
Sungrow Do Brasil
Sao Paulo
+55 11 2366 1957
F
Frra
an
nc
ce
e
Sungrow France
Lyon
+33420102107
User Manual
