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Troubleshooting
6. Had typo in email address during registration
Please email correct email address and serial number to
to ask
for assistance. Then, our supporting team will correct the mistake from the back end.
Please delete the wrong photos, then, re-upload on cloud frame website or via app.
It happens for too many pictures been pushed at once meanwhile the Wi-Fi connection
is not good. We would like to suggest you to split the pictures into smaller slide shows,
and push one by one, it is better to wait for one slideshow fully shown, then push another.
Logon to the cloud frame service platform
http://cloud.sungale.com
, click
"Frames"
on the platform. If you find
"Weather Panel Setting"
button, you can select to
turn off/on weather report. For some earlier models, you may not see the selection
button, which means the frame
’
s system needs upgrade, please contact
for system upgrade instruction, then, you can select to turn
off/on weather panel.
The time/location info is fed from the server by a third party provider. Sometimes,
the time/location info is not accurate, but the wrong info will be corrected by itself after
a while usually. Please do not try to adjust your frame
’
s date/time setting, which will not
change it. We are working on it, the situation will be improved soon. If an accurate time
is important for you, please turn off the weather panel temporarily.
7. Pictures showing sideways or upside-down on frame
8. Frame showing "Wififrame has stopped" message frequently
9. Remove the time/weather panel
10. The location and weather next to slideshow is not right
