Return/Exchange Goods Policy:
Return of Goods: 18% Return Charge for a Restocking Fee for returned goods when customer
makes a wrong order of items, still in original Packing. A Return Authorization Number (RAN)
Form(s) will need to be filled out and processed through the Sunflower Medical LLC Customer
Service Department. Once RAN is issued, customer must return all items placed on the RAN
within five working days from the date of the RAN to Sunflower Medical LLC. Without an
Authorized RAN, all items will be returned to the customer at the customer’s expense.
Repairs or Replacements are offered for defective items. Also a RAN action must be completed
before any repairs or replacements can be completed.
Sunflower Medical LLC: Replacement for wrong Items shipped, RAN form must also be
completed, and then items will be replaced or repaired at no cost.
WARRANTY PROVISIONS:
Warranty: Sunflower Medical LLC; Warrants that all products provided under this agreement are
free from defects in material and workmanship, for the following stated warranty period from the
date of delivery.
Sunflower Medical LLC guarantees all purchased equipment to be free from defects in material
and workmanship as follows: Control Unit – One (1) year; Mattress – Two (2) years on air cell
welds; One (1) year on Bottom Cover, Manifold & Foam Base; Top Cover – Ninety (90) Days.
All parts found defective within that period shall be repaired and/or replace, with the cost of
repair and/or replacement, to be borne by Sunflower Medical LLC. The warranty is not valid and
repairs and/or replacement will not be made free of charge, if the product has been misused or
damaged by accident.
Sunflower Medical LLC reserves the right to make this determination based upon the condition
of product upon time of receipt.
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