Service and Support
The SunSpectrum
SM
program is an innovative and flexible service offering that allows customers to
choose the level of service best suited to their needs, ranging from mission−critical support for maximum
solution availability to backup assistance for self−support customers. The SunSpectrum program
provides a simple pricing structure in which a single fee covers support for an entire system, including
related hardware and peripherals, the Solaris
TM
Operating Environment software, and telephone support
for Sun
TM
software packages. The majority of Sun’s customers today take advantage of the SunSpectrum
program, underscoring the value that it represents. Customers should check with their local Sun
Enterprise
TM
Services representatives for program and feature availability in their areas.
Warranty
The warranty on the hardware is one year, 15−day factory return.
Education
Support Readiness Training
Sun StorEdge S1 Array
24
Just the Facts 9/27/01
