26.
TROUBLESHOOTING
GENERAL
TROUBLESHOOTING
IF YOUR DEVICE OR MACHINE IS UNABLE TO
COMPLETE TRANSACTIONS
IF YOU EXPERIENCE INTERMITTENT
COMMUNICATION ISSUES
OptConnect tests every wireless modem in-house before
shipping. Each wireless modem completes a live data connection
test before being cleared for shipment. Should you experience
problems with your wireless modem, please verify all installation
and instructions in this guide and refer to the following
troubleshooting steps when diagnosing any issues that may arise.
If you are still experiencing problems, please contact the
OptConnect Customer Care Team at 877.678.3343 ext. 3 for
further assistance.
1. Verify that the wireless modem is plugged in, the “Status”
light is flashing green, and the ”Cell Mode”, “Cell On”, and Signal
Strength lights are solid green.
2. Verify that the CAT5E Ethernet Patch Cable (included) is
connected to an open Ethernet port on your device and the
Ethernet port on the wireless modem.
If connected to an ATM, confirm that the ATM is programmed
correctly for your processor and that the terminal setup is valid
according to processor.
1. Verify that signal strength is sufficient. If the Signal Strength
lights indicate low signal strength (1 to 2 bars), reposition the
antennas, ensuring they are installed per our guidelines on pg 3.
Allow a minimum of 5 seconds for the wireless modem to refresh
the Signal Strength lights after moving the antennas. If the signal
strength does not improve, it may be necessary to purchase
an upgraded antenna or an in-line signal booster. Contact the
OptConnect Customer Care Center for troubleshooting or your
sales representative to order a new antenna or booster.
2. If the Signal Strength lights are flashing, disconnect power
