10
TROUBLESHOOTING
Many problems can be resolved without the need for a service call. Try the following list as a
reference to potential solutions of common problems.
Problems with the Refrigerator
PROBLEM: The refrigerator is not operating.
Is the power supply cord unplugged? Plug into a grounded 3-prong outlet.
Has a household fuse blown or a circuit breaker been tripped? Replace the fuse or reset
the circuit.
Is the temperature control knob in the OFF position or incorrectly set? See Temperature
Control information on page 4.
PROBLEM: The motor is constantly running, or running too much
Is it hotter than usual where the refrigerator is? At normal temperatures, the motor will
typically run between 40% and 80% of the time. The motor will run even longer when the
unit is in an unusually warm environment.
Has a large amount of product been added to the appliance? The more that is added,
the longer it will take for the unit to cool down. During this process, the motor will run
longer.
Is the door frequently opened? Warm air entering the refrigerator causes the motor to
run longer. Keep the door closed as much as possible.
Is the control set correctly? See Temperature Control information on page 4.
Is the door completely closed? Push the door firmly shut.
Are the condenser coils dirty? This prevents proper air transfer, and causes the motor to
work harder. Clean the condenser coils. See the
Cleaning Your Refrigerator
section on
page 6, and refer to #7.
PROBLEM: The refrigerator temperature is too warm
Have you just added a large amount of product to the refrigerator? This will warm the
interior of the unit until the unit is able to cool down to the correct temperature.
Is the control set correctly? See Temperature Control information on page 4.
PROBLEM: There is excessive moisture inside the refrigerator
Is the door opened frequently? If so, humidity from the room will enter the refrigerator
and cause moisture to build up. This will happen even more if the air in the room is very
humid.
PROBLEM: The door is hard to open
Is the gasket dirty or sticky? Clean the gasket and the surfaces that it touches. Rub a thin
coat of paraffin wax on the gasket after cleaning.
