24
ICE MAKER USER MANUAL
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
TROUBLESHOOTING GUIDE
If the unit appears to be malfunctioning, read through the OPERATION section of this manual first. If
the problem persists, check the Troubleshooting Guide on the following pages. Some of the problems
mentioned in the Guide can be solved easily without a service call.
PN:1866572502
PROBLEM
POSSIBLE CAUSE
PROBABLE CORRECTION
The machine
doesn’t operate.
The ice maker is unplugged.
The fuse is blown.
The ice maker power button is set at OFF.
The ice storage bin is full of ice.
Plug the ice maker in.
Replace fuse. If it happens again, call for service to check for a short
circuit in the unit.
Switch the ice maker power button to ON.
Remove some ice cubes. Be sure the ice-full probe is free of ice.
The water doesn’t feed
in after the machine starts.
The water supply tap is turned off.
The water supply pipe is not properly connected.
Turn on the water supply tap.
Reconnect the water supply pipe.
Machine makes ice,
but bin does not fill
up with ice.
The condenser may be dirty.
The air flow to the ice maker may be obstructed.
The ambient temperature and water temperature are high,
or unit is near some heat source.
Clean the condenser.
Check the installation.
Check the installation.
Cubes are partially
formed or are white
on the bottom.
Not enough water in the water trough.
Check if the water supply pressure is below 15 psig.
Check water supply or filter may be restricted.
Check for a water leak at the water trough.
Noise during operation
The feet are not leveled and locked.
Certain sounds are normal.
Level and lock the feet. See Leveling the Ice Maker.
See
Normal Sounds.
The ice maker stops
suddenly while
making ice.
The electricity is off.
The environment temperature is out of the stated range.
The ice storage bin is full of ice.
Reconnect the power supply line.
Cut off the electricity and leave the ice maker disconnected until the
temperature returns to within the stated range.
Remove some ice cubes; make sure the ice-full probe is free of ice.
The body of the ice
maker is electrified.
The ground line isn’t in the socket.
Use a socket meeting the grounding requirements.
Scaling occurs
frequently inside
the machine.
The hardness level of the water is too high.
Install a water-softening device in front of the water inlet.
Water leaks from
the ice storage bin.
The drainhole below the ice storage bin is blocked.
The drain hose is kinked or improperly placed higher than the
floor of the ice storage bin.
Remove the ice storage bin and clean the drainhole.
Check the drain hose to be sure water can be drained out unhindered.
G O L D S T A N D A R D
LIFETIME
WARRANTY
GOLD STANDARD
WARRANTY
AMD DIRECT GAS APPLIANCES
(GRILLS, SIDE/POWER BURNERS, & OVEN)
Your investment in AMD Direct product is backed
by the strongest warranty in the industry. In
addition to precision engineering and outstanding
performance, AMD Direct products include our
GOLD STANDARD LIFETIME WARRANTY with all
replacement parts 100% non-prorated. Effective
with purchases 8/1/21.
• Gold Standard Lifetime Warranty on construction and
manufacturer defects
• Gold Standard Lifetime Warranty on stainless steel construction
• Gold Standard Lifetime Warranty on cooking grates, burners,
burner covers, valves, flame tamers, and heatzone separators,
temperature gauges, & hood springs
• Gold Standard Lifetime Warranty on briquette systems
• 3 YEAR Warranty on all other parts, components, & electrical,
including: LED bulbs, wire harness, & switches; power source wire;
transformer; interior halogen light wire & bulb
DRAWERS, DOORS, GRILL LINERS, & CARTS
• Gold Standard Lifetime Warranty on construction,
workmanship and materials for all stainless steel parts,
including doors, drawers, grill liners, & carts
• 3 year on electrical (Warming Drawers)
COVERS
• Gold Standard Lifetime Warranty on covers, including grills,
carts, side/power burners & oven
MADERA PRODUCTS
• Gold Standard Lifetime Warranty on construction,
workmanship and materials for all stainless steel parts,
hinges, drawer slides, gasket, & magnets
COMMERCIAL APPLICATIONS
RESORT, ALTURI & TRL GRILLS
• Gold Standard Lifetime Warranty on workmanship, construction,
& manufacturer defects for all commercial and/or hospitality
applications
• Warranty is void upon misuse, including lack of regular cleaning,
vandalism, or theft
• Warranty is valid only if regular maintenance is exercised. Due to
the nature of commercial applications (multiple users, lack of
control of use, etc.) regular maintenance is mandatory
VENT HOODS, REFRIGERATION,
COLD STORAGE & SINKS
VENT HOODS
• 5 Year Warranty on all Stainless Steel Construction
• 3 year Warranty on blowers, LED Lighting, wiring harness and
switches
15" & 24" REFRIGERATION MODELS
• 3 year Warranty on all construction including compressors
• 1 year Warranty on transformer, LED bulbs, LED harness, power
source wire, LED switches, interior halogen light wire/bulbs
21" REFRIGERATION MODELS
• 1 year Warranty on all construction & electrical components
including compressor, transformer, LED bulbs, LED harness,
power source wire, LED switches, interior halogen light wire/bulbs
COLD STORAGE & SINKS
• Gold Standard Lifetime Warranty on Ice Chests
• Gold Standard Lifetime Warranty on drains & faucets
AMD Direct Warranty is valid for original purchaser
at original site of delivery with proof of purchase
and photo documentation only. Registration form
must be submitted online within 30 days of the
purchase date to validate the warranty. Warranty is
void upon transfer of ownership. Warranty does not
apply to products installed in any commercial,
rental, or nonresidential application (exception of
the Resort Grill, Alturi, & TRL). Warranty covers
replacement parts only. Manufacturer is not
responsible for labor or labor-related costs.
Warranty does not cover discoloration, surface rust,
corrosion, or oxidation, which may occur due to
harsh environments, chemicals, or overheating.
Warranty will not apply for damage resulting from
improper installations, abuse, extreme
environments, grease fires, or misuse. Proof of
regular and proper maintenance is required.
Coastal, humid, and/or salt environments are
subject to manufacturer review. All out-of-box
claims must be made within 30 days of purchase
and must be made prior to installation. Any product
installed damaged will be considered damaged
during installation and not covered under warranty.
Warranty and registration forms are available at
www.amddirect.com/register
. Please be advised -
all display models are sold “as is” and the warranty
covers the following items only: main burners (Gold
Standard Lifetime Warranty), grates (Gold Standard
Lifetime Warranty), burner covers (Gold Standard
Lifetime Warranty). All warranties are subject to the
review and approval of the manufacturer.
14520 DELTA LANE SUITE 105,
HUNTINGTON BEACH, CA 92647
800.966.8126
AMDDIRECT.COM
Summary of Contents for SSIM-15
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