17
OWNER’S MANUAL
Should you encounter any problems, contact Customer Service at (888) 919-0070 from 8AM to 5PM MST, Monday-Friday.
Extended operating days and hours during peak season requirements.
TROUBLESHOOTING GUIDE
1
2
3
4
PROBLEM
CAUSE
SOLUTION
Motor doesn’t
start, or kicks on
and off
A Plug the Pump to a 3-wire grounded power outlet.
B Reset your circuit breaker on the electrical panel. If problem persists, have the circuit checked
by a qualified electrician.
C Check and make sure the line voltage is between 105V and 125V.
Pump is not
cleaning the pool
properly e.g.
cloudy/green
water
Water leakage at
A Fill the pool to the FILL LINE. The Suction Fitting must be at least 4” under water.
A Maintain the chlorine level between 1.0 and 1.6 ppm.
B Maintain the pH level between 7.3 and 7.8
C Clean or replace the Cartridge following the steps of FILTER CARTRIDGE USE & CARE (p. 12).
A Check that the Hose Clamps are properly secured over both the Hoses and
O-rings ; adjust and retighten if necessary. Also, check the Hoses for cracks or holes and
replace as needed.
D Inspect the Cartridge for holes or tears. If it’s visibly damaged, replace it with a new one.
E Check for obstructions at the Filter Cartridge , Suction Fitting or Return Fitting .
F Have your pool water sample tested by a pool supplies store. You may need to add other
chemicals since water quality varies in different localities.
G Chemicals are essential to keep the pool water clean. Clean the pool and filter more often.
B Check for obstructions at the Filter Cartridge , Suction Fitting or Return Fitting .
A Not plugged in
B GFCI Power Cord Set and/or
circuit breaker tripped
C Low voltage
A Low pool water level
A Inadequate chlorine level
B Inadequate pH level
C The Filter Cartridge is too dirty
D The Filter Cartridge is damaged
E Water flow is slow
F Other chemicals required
G Pool water is too dirty
B Clogged inlet/outlet
A Suction /Return fittings
or Hose connection points
B Vent Screw
C Seal Top
D Pump Base
C Clean or replace the Cartridge following the steps of FILTER CARTRIDGE USE & CARE (p. 12).
D Refer to pump servicing instructions to clean dirt.
B Check the Vent Screw O-Ring for damage and replace as needed. Also retighten the Screw.
C Check the Canister Gasket for damage and replace as needed. Also retighten the Seal Top.
D1 Check the Canister Gasket 16 for damage and replace as needed. Also retighten the Base.
D2 Check that the Gasket sits correctly in the groove at the bottom of the Canister .
D3 Check that the arrow (marked “ALIGN”) on the underside of the Motor Assembly is
pointing to the indent on the underside of the Canister.
D4 Make sure that the Base and the Canister are not cross-threaded.
No or slow water
flow from the
Return Fitting
6
26
C The Filter Cartridge is too dirty
20
D Motor Rotor block by dirt
20
20
2
9
12
14
15
17
16
16
13
10
27
9
6
6
2
20
2
2
20
19
6
19
