Bulletin Number: 15-221-18R; Revised 02/12/21
Page 29 of 45
Continued...
Note:
as you can see the head unit is projecting what iPhone is pushing to it and vehicle hardware
replacement won’t fix the concern with crashing phone application. In cases like that we suggested
frequent iPhone reboot or restart (especially after recent iOS update) or updating or reinstalling the
application on the phone. Check the comments in iTunes store as this may be a known concern with
the app.
Hopefully you find the information above helpful. Always check for those types of details as well as
utilize any other reference material available on Subarunet
(Service Operations & Technical/ Forms
and Downloads)
including: TSGs, TSBs, Operating Tips etc.
CONDITION# 6.8:
No Audio during CarPlay:
CAUSE:
We have seen many reports of the Audio Output (radio, CD, USB etc.) being interrupted
when the Apple CarPlay application is launched or a Navigation application (ex: Waze) or audio
streaming application is (ex: TuneIn) is started from Apple CarPlay environment.
RECOMMENDATION:
Please note this is a characteristic as the iPhone takes control. This may
also occur when the phone is used for other purposes while CarPlay is active such as texting, replying
to emails or other phone side actions.
The way to restore the audio playback is to switch the source back to Radio or Media as applicable
using touch display or steering switch.
Another work around is to clear iPhone CarPlay cache. See below for the steps.
