Strong Spas Acrylic Spa, Owner'S Manual

Page: 34 / 44

34
Troubleshooting Operations
Symptom Possible Cause(s) Possible Solution(s)
PUMP(S)
Pump runs constantly – will
not shut off
Problem with circuit board Contact customer service
Noisy pump Water level is too low Add water to normal level
Blocked wall suctions or skimmer Clean the wall suction/skimmer
Damaged or worn-out motor block Contact customer service
Clogged floor suction or skimmer Clean floor suction or skimmer
Leakage of air into suction line Contact customer service
Debris is inside pump Contact customer service
Gate valves are closed Open gate valves. Note: Never operate
your spa with the gate valves closed!
Damaged or worn motor bearings Contact customer service
Improper or defective wiring Contact customer service
Pump turns off during
operation
Automatic timer has completed its cycle Start the cycle again
The pump motor is defective Contact customer service
Pump has a burning smell
while running
Damaged or worn motor bearings Contact customer service
Pump does not work Power may be turned off Reset power
Pump has overheated Let cool for one hour
Incorrect or faulty wiring of electrical
supply
Contact customer service
Switch is off Auto reset after the motor has cooled
down
House circuit breaker tripped or in OFF
position
Reset circuit breaker
Contact customer service
Motor overload condition Motor overload will reset automatically. If
problem persists, contact customer service
Damaged electrical cord Contact customer service
Pump cord not plugged in Plug pump cord into appropriate receptacle
GFCI tripped or in OFF position Reset GFCI