Strong Spas Acrylic Spa, Owner'S Manual

Page: 32 / 44

32
Troubleshooting Operations
Symptom Possible Cause(s) Possible Solution(s)
POWER
System does not work Power is turned off Reset spa
Control pad and spa
equipment do not operate
No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve the problem, have a
qualified electrician check the electrical
service.
The 30A fuse has blown Contact customer service
The spa does not turn off Spa is trying to heat up Check the temperature setting is in
Standard mode
Spa is in filter cycle Normal. No adjustment necessary
Spa is in Standard mode Check setting
Control panel displays a
message
An error may have occurred See diagnostic messages on pages 20-23 for
message code meanings
GFCI breaker trips repeatedly Improper wiring to spa or GFCI breaker is
defective
Consult with a qualified electrician
There is a defective component on spa Contact customer service
HEAT
Spa does not heat Check mode. Set to Standard or Ready See control panel instructions on pages 20-
23.
Water level is too low Add water to correct level
No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve the problem, have a
qualified electrician check the electrical
service.
Heater is defective Contact customer service
Gate valve is partially or fully closed Open gate valves. Note: Never operate
your spa with the gate valves closed!
Spa gets warm but not hot Thermostat has been turned down Set control panel to higher temperature
Insufficient filtration time if Sleep or
Economy mode
Increase filtration time
Water level is too low Add water to correct level
No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve problem, have a quali-
fied electrician check the electrical service.
Dirty filter cartridge Clean filter cartridge
Gate valves closed Open gate valves
Spa cover improperly positioned Align spa cover
Spa gets too hot Filtration time is set too long Reduce filtration cycles, especially during
summer months