USER MANUAL
WWW. ST R A N D L I G H T I N G .CO M
CANTATA LED FRESNEL TUNABLE WARM WHITE
17
HOW TO OBTAIN WARRANTY SERVICE
A copy of the Strand Limited Warranty was included in the shipping package for this Strand product.
To obtain warranty service, please contact customer service at 1-214-647-7880, or
entertainment.service@
signify.com
and request a Return Material Authorization (RMA) for warranty service. You will need to provide
the model and serial number of the item being returned, a description of the problem or failure and the name of
the registered user or organization. If available, you should have your sales invoice to establish the date of sale
as the beginning of the warranty period. Once you obtain the RMA, pack the unit in a secure shipping container
or in its original packing box. Be sure to clearly indicate the RMA number on all packing lists, correspondence,
and shipping labels. If available, please include a copy of your invoice (as proof of purchase) in the shipping
container.
With the RMA number written legibly on or near the shipping address label, return the unit, freight prepaid, to:
Strand
Attention: Warranty Service (RMA# ________)
10911 Petal Street
Dallas, Texas 75238
USA
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
IMPORTANT!
When returning products to Strand for repairs (warranty or out-of--warranty) from a country
other than the USA, “Strand Lighting LLC”, must appear in the address block as the Importer of Record (IOR) on
all shipping documentation, Commercial Invoices, etc. This must be done in order to clear customs in a timely
manner and prevent returns.