Stove industry HAMER HD5, Installation And Operating Instructions Manual, Page: 15 / 18

Stove Industry Supplies Ltd Extended 10 Year Warranty
1 year standard warranty
Any appliance bought through an authorised Stove Industry Supplies dealership will automatically be covered by
our standard 1 year conditional guarantee.
However, this standard 1 year warranty can be extended to 10 year conditional warranty.
To qualify for this extended warranty option, you need to:
1. Register your purchase online at www.stoveindustrysupplies.com or email sales@stoveindustrysupplies.com
2. Retain your proof of purchase.
Warranty conditions
For the Standard 1 year or extended 10 year warranty to be valid and to remain in force throughout the warranty
period the following must have been carried out:
1. The appliance must have been installed by an appropriately qualified engineer (HETAS) in accordance with
the manufacturer’s instructions and in compliance of any relevant national or local building regulations.
2. The appliance will need to be registered within 2 months of purchase and the commissioning and installation
documentation completed (these need to be kept by the end user).
3. The appliance must be serviced within 12 months of the installation date for the second year of the standard
warranty to be valid, and within every 12 month anniversary thereafter to maintain the validity and coverage of
any extended warranty. For this purpose, the installation and user instructions, supplied with the appliance,
makes a provision for receipts and annual services to be recorded. This is needed in the event of a claim
during the warranty period.
4. Only genuine Stove Industry Supplies spare parts or consumables can be used in the servicing and
maintenance of the appliance during any standard or extended warranty period. These can be sourced from
your authorised supplier directly or through our website
www.stoveindustrysupplies.com
5. Any problems or issues giving rise to any claim under the standard or extended warranty must be submitted to
the authorised Stove Industry Supplies retailer from whom you originally purchased the appliance. Stove
Industry Supplies will then offer appropriate support and help through your original authorised supplier to
solve any issues.
6. The standard or extended warranty option is not transferable. It is solely for the benefit of the original
purchaser of the appliance. For this purpose, please retain the proof of purchase.
Warranty exclusions
No warranty period is extended to naturally-wearing replaceable consumables and spare parts within the appliance.
Such parts include, but are not limited to:
•
Glass
•
Rope/ceramic seals
•
Door handle assembly
•
Fire bricks
•
Baffles/Throat plates
•
Log retainers and grate supports
•
Grate parts
•
Ash-pans
•
Damage to the painted surface caused by the appliance being stored in a damp and cold environment is not
covered on the warranty.
•
In the course of the initial firings of the appliance the painted surface may change colour. This is considered to
be normal and as such is therefore not covered by the warranty.
•
Damaged caused by over firing, resulting in cracking, bubbling or discolouration to the painted surface finish is
not covered by the warranty.