V8.0.3x
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StoneFly DR365-1204 Getting Started Guide
Page 60
Troubleshooting
Refer to the following table for helpful hints on solving some of the most common
problems. If you cannot find a resolution to your problem here, contact StoneFly. Call
(510) 265 1616 and select support from the menu.
Problem
Possible cause
Solution
The DR365 administrative
interface is not accessible
from the computer.
The computer is not on the
network.
Ensure that the computer is
running a supported browser
and is on the same network or
subnet as the DR365.
An incorrect IP address
was typed in the address
line of the browser.
Try the following:
•
Verify and retype the IP
address in the browser.
•
Make sure the IP address
begins with https. The IP
address does not begin with
http.
Incorrect network settings
were entered during
installation.
For the correct settings, see
“
VMware Management
Network
Configuration
”.
The network cable is not
properly connected to the
computer or the USO
.
Try the following:
•
Check all network cable
connections.
•
Make sure the network
cable is not damaged.
