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If we can't get you back up and running with some techy mojo via email we may ask you to ship us
your StompLight®. We require a Return Merchandise Authorization before returning a StompLight
product for repair.
We only repair products that have been made by us. There will be repair fees for our products that
have malfunctioned from user error like plugging in wrong power supply, running an audio signal into
the DMX connectors or running over it with a truck, etc.
RMA-Return Merchandise Authorization/Shipping Details
Once we receive your Repair Ticket Email Request we may issue you a RMA -Return Merchandise
Authorization. The customer then ships the unit to StompLight® with the RMA number written
prominently on the package. The customer pays the shipping to StompLight.
MJ Ahern / StompLight International, LLC
20 Portola Avenue Box 365
El Granada, CA 94018 USA
If there is a real failure that is covered by the warranty we will fix or replace the unit, and send it back
to the customer, shipping paid by StompLight International LLC. If there is a problem that is not
covered by warranty, we will give you a repair estimate and the customer may approve the repair or
choose not to. Customer pays for the repair and for the return shipping and handling
When return shipping charges and repair fee apply they will need to be collected prior to shipping
the StompLight product back to the customer.
Refund and Exchange Policy
If you are not satisfied with your StompLight® product, email us. We will work like crazy to make
you a satisfied customer. There is a 15% restocking fee and your order must be returned in pristine
condition.
StompLight International, LLC, 20 Avenue Portola -365, El Granada, CA 94018, Customer Service,
650.815.7997
Notes:
