19
MODEL: SGC62 | PRODUCT CODE: 53593 | 06/2016
FAQ’s & Troubleshooting Guide
If you experience problems with your gas cooktop, or it appears not to be operating correctly, check the
information below for solutions to common problems. If none of the solutions offered help you solve your
problem, please contact our after sales support centre for advice; contact details are printed at the bottom
of the page. Do not attempt to repair the appliance yourself!
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner will not light even thought
the sparker is working?
• Gas supply valve turned off
• Control knob not on
• Wrong control knob used
• Part blockage in ignition area
• Ignition electrode wet or dirty
• Sparking at wrong point
as burner base not fitted
correctly
• Injector is blocked
• Turn on gas supply
• Ensure the control knob your
using corresponds to the
burner your trying to light
• Ensure that parts in ignition
area are dry and clean
• Dry or clean the electrode
• Ensure that the burner base
is seated properly so that the
spark fires to the burner cap
area
• Ensure injector is clear of
foreign materials
No spark is obtained
when control knob is
activated
• Electricity supply is
disconnected or switched off.
• Ignition electrode wet or dirty.
• Switch on electricity or check
fuses.
• Dry or clean ignition electrode.
Flames uneven or
tending to lift
• Flame ports blocked or wet.
• Burner cap/crown incorrectly
fitted.
• Clean or dry flame ports.
• Ensure these components are
fitted correctly.
Flames not staying
on when knob is released
• Knob not set between ‘HIGH’
and ‘LOW’
• Knob MUST be set between
these positions
Low heat, slow
cooking
• Incorrect cooking pot or pan
being used
• Refer to Figure 13
Benchtop or knobs
overheating
• Incorrect cooking pot or pan
used.
• Pot or pan not located on
burner properly.
• Refer to Figure13
• Ensure pot or pan is centrally
located on burner
I can smell gas
• Burner control knob left on.
• Incorrect installation
• Turn off all burner control
knobs.
• If all burner control knobs are
off, switch off the gas at the
mains and call our after sales
support centre, or the gasfitter
who installed your cooktop, for
service.
• DO NOT search with a naked
flame, smoke, strike any
matches or press an ignitor.
If your gas cooktop is still not working then call our aftersales support team or your local
licenced gasfitter or plumber to arrange a service call.
