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After Sales Support
Telephone:
1300 886 649
Email:
Frequently Asked Questions
If your refrigerator has a fault, is not working properly, or you think it should
work better, use the list below to identify and solve any problems. If you cannot
solve the problem, contact our after sales support line. Do not attempt to
dismantle or repair the appliance yourself.
Problem
Possible cause
The unit does not work.
• It is not plugged in.
• The power is switched off at the outlet.
• The circuit breaker tripped or has blown a fuse.
• The temperature control is set too low.
The unit seems to work
inefficiently. It turns on
and off frequently.
• The temperature control is set too low.
• A large amount of food has been added to
the fridge or freezer.
• There is too much food in the unit.
• Hot food has been added to the unit.
• The room temperature is hotter than usual.
• The door is opened and closed too often.
• The door is not closed completely.
• The unit is located near a heat source.
• The unit is exposed to direct sunlight.
• There is insufficient room around the unit for
air circulation.
The fridge seems to make
too much noise.
• Rattling, gurgling, popping and crackling
noises are normal in frost-free refrigerators.
These noises may come from the flow of
the refrigerant, or from contraction and
expansion of the inside walls.
• Check to assure that the fridge is level.
• Ensure all food is placed securely on shelves.
There are vibrations.
• Check to assure that the fridge is level.
Food is frozen in the
refrigerator compartment.
• Set the temperature in the fridge to a
medium level, if it was set to maximum
cold, or to the minimum level if the ambient
temperature is lower than 5°C.
• Do not store food near the cold air outlet.
Outside surfaces of the
unit are becoming warm.
• This is normal and no cause for concern.
Do not touch hot compressor surfaces.
Condensation forms on
outside surfaces.
• This is normal when the humidity is high.
Wipe wet surfaces with a dry cloth.