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Trouble shooting
You may try to solve the following simple problems by yourself. If them cannot be solved,
please contact the after-sales department.
Failed operation
• Check whether the appliance is connect-
ed to power or whether the plug is in well
contact.
• Check whether the voltage is too low
• Check whether there is a power failure or
partial circuits have tripped
Odor
• Odorous foods shall be tightly wrapped
• Check whether there is any rotten food
• Clean the inside of the refrigerator
Long-time operation
of the compressor
• Long operation of the refrigerator is nor-
mal in summer when the ambient tem-
perature is high
• It is not suggestible having too much
food in the appliance at the same time
• Food shall get cool before being put into
the appliance
• The doors are opened too frequently
Light fails to get lit
• Check whether the refrigerator is con-
nected to power supply and whether the
illuminating light is damaged
• Have the light replaced by a specialist
Doors cannot be
properly closed
• The door is stuck by food packages
• Too much food is placed
• The refrigerator is tilted
Loud noise
• Check whether the floor is level and
whether the refrigerator is placed stably
• Check whether accessories are placed at
proper locations
Door seal fails to
be tight
• Remove foreign matters on the door seal
• Heat the door seal and then cool it for
restoration (or blow it with an electrical
drier or use a hot towel for heating)
Water pan overflows
• There is too much food in the chamber or
food stored contains too much water,re-
sulting in heavy defrosting
• The doors are not closed properly, re-
sulting in frosting due to entry of air and
increased water due to defrosting
Surface condensation
• Condensation on the exterior surface
and door seals of the refrigerator is nor-
mal when the ambient humidity is too
high. Just wipe the condensate with a
clean towel.
