22
| WSH 10 | WSH 20
www.stiebel-eltron.com
INsTALLATIoN | guArANTee | eNVIroNMeNT ANd reCYCLINg
Troubleshooting
13. Troubleshooting
Problem
Cause
Remedy
Water does not run.
The "draw-off pause" is
activated.
Deactivate the "draw-off
pause".
The shut-off valve is
closed.
Open the shut-off valve.
Water is running contin-
uously.
The solenoid valve is
faulty.
Replace the solenoid
valve.
The tap switches inde-
pendently.
The minimum supply
pressure is too low.
Check the supply line.
The water flow is too low. The aerator is blocked. Clean/replace the aer-
ator.
The non-return valve is
faulty.
Replace the non-return
valve.
The strainer in the cold
water supply is blocked.
Clean/replace the
strainer.
The tap is dripping.
The membrane is dirty. Clean/replace the sole-
noid coil.
The water does not have
the required temperature.
The domestic hot water
supply is faulty.
Check the domestic hot
water supply.
The tap does not respond
to touch.
The touch area is faulty. Replace the PCB.
The power supply unit
is faulty.
Replace the power sup-
ply unit.
The power supply is in-
terrupted.
Check the power supply.
Short spray of water.
The battery is spent.
Replace the battery.
14. Maintenance
Cleaning the strainer
D
00000
77
13
0
f
f
If dirty, clean the strainer in the threaded cold water fitting.
15. Specification
15.1 Dimensions and connections
143
103
Ø54
131
103
100
G3/8
450 +/- 10
Ø33,5
≤
45
D
00000
77
11
7
15.2 Data table
WSH 10
WSH 20
238908
238909
Application
Washbasin
Washbasin
Sealed unvented type
X
X
Type of installation
Monobloc mixer
tap
Monobloc mixer
tap
Surface finish
Chrome plated
Chrome plated
Connection
Connection hoses Connection hoses
Max. throughput
l/min
5
5
Minimum supply pressure
MPa
0.1
0.1
Max. DHW temperature
°C
80
80
Rated voltage
V
230
6
Power supply
Power supply
unit with plug
Battery
Battery type
1 x CR-P2 6 V
Battery powered
6VDC
Standby power consumption
W
0.3
Spout height
mm
103
103
Reach
mm
103
103
Weight
kg
2.2
2.2
Guarantee
The guarantee conditions of our German companies do not
apply to appliances acquired outside of Germany. In countries
where our subsidiaries sell our products a guarantee can only
be issued by those subsidiaries. Such guarantee is only grant-
ed if the subsidiary has issued its own terms of guarantee. No
other guarantee will be granted.
We shall not provide any guarantee for appliances acquired in
countries where we have no subsidiary to sell our products.
This will not affect warranties issued by any importers.
Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
guArANTee
eNVIroNMeNT ANd reCYCLINg