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Saint-Bruno-de-Montarville, Québec, Canada, J3V 6L7
°STELPRO DESIGN INC.
This limited warranty is offered by °STELPRO Design Inc. (“°STELPRO”) and applies to the following product made by
°STELPRO: model
SSFP
.
Please read this limited warranty carefully.
Subject to the terms of this warranty, °STELPRO
warrants its products and their components against defects in workmanship and/or materials for the following periods
from the date of purchase:
2 years.
This warranty applies only to the original purchaser; it is non- transferable and
cannot be extended.
CLAIM PROCEDURE
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main
electrical panel and contact 1) your installer or distributor, 2) your service center or 3) °STELPRO’s customer service
department. In all cases, you must have a
copy of the invoice
and provide the
information written on the product
nameplate.
°STELPRO reserves the right to examine or to ask one of its representatives to examine the product itself
or any part of it before honoring the warranty. °STELPRO reserves the right to replace the entire unit, refund its purchase
price or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance
in writing by °STELPRO and carried out by persons authorized by °STELPRO.
Before returning a product to °STELPRO, you must have a °STELPRO authorization number (RMA). To obtain it, call
the customer service department at:
1-844-°STELPRO
. The authorization number must be clearly written on the parcel
or it will be refused.
CONDITIONS, EXCLUSIONS AND DISCLAIMER OF LIABILITY
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied,
and °STELPRO expressly disclaims and excludes any implied warranty of merchantability or implied warranty of fitness
for a particular purpose.
°STELPRO’s liability with respect to products is limited as provided above. °STELPRO shall not be subject to any other
obligations or liabilities whatsoever, whether based on contract, tort or other theories of law, with respect to goods
or services furnished by it, or any undertakings, acts or omissions relating thereto. Without limiting the generality of
the foregoing, °STELPRO expressly disclaims any liability for property or personal injury damages, penalties, special
or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute products,
facilities or services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers
or any third party for such damages. °STELPRO specifically disclaims all consequential, incidental and contingent
damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2)
an abusive or abnormal use, lack of maintenance, improper maintenance (other than that prescribed by °STELPRO)
or a use other than that for which the unit was designed; 3) a natural disaster or an event out of °STELPRO’s control,
including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, flooding, water
damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it cover dam-
ages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection,
transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price,
at the discretion
of °STELPRO.
Any parts replaced or repaired within the warranty period with the written authorization of °STELPRO
will be warranted for the remainder of the original warranty period. This warranty will be considered null and void and
°STELPRO will have the right to refuse any claims if
products have been altered
without the written authorization of
°STELPRO and if the nameplate numbers have been removed or modified. This warranty does not cover scratches,
dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does
not cover any damage that occurred during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some
of them do not allow limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply
to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state or
from province to province.
ºSTELPRO LIMITED WARRANTY
Check yearly for any damage to the heating cable and check any ground fault
protection device for proper operation. If any damage to cable is found, DO NOT
operate until it is replaced.
OPERATION AND MAINTENANCE
WARNING: Only qualified persons should service or install the system.
