INSCW7501108
Limited warranty
This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following product made by Stelpro: model CH.
Please read
this limited warranty carefully.
Subject to the terms of this warranty, Stelpro warrants its products and their components against defects in
workmanship and/or materials for the following periods from the date of purchase:
10 years (element) and 1 year (others components)
.
This warranty applies only to the original purchaser; it is non-transferable and cannot be extended.
Claim procedure
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact
1) your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a
copy of the
invoice
and provide the
information written on the product nameplate
. Stelpro reserves the right to examine or to ask one of its repre-
sentatives to examine the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund
its purchase price or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing
by Stelpro and carried out by persons authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:
1-800-363-3414
(electricians and distributors - French),
1-800-343-1022
(electricians and distributors - English), or
1-866-766-6020
(consumers). The authorization number must be clearly written on the parcel or it will be refused.
Conditions, exclusions and disclaimer of liability
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly
disclaims and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities what-
soever, whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts
or omissions relating thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal
injury damages, penalties, special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute
products, facilities or services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third
party for such damages. Stelpro specifically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use,
lack of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed;
3) a natural disaster or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks,
wars, overvoltage, flooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages nor does it
cover damages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport,
and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price,
at the discretion of Stelpro
. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original war-
ranty period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if
products have been altered
without the written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover
scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any
damage that occurred during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow
limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal
rights and you may have other rights which vary from state to state or from province to province.
This unit complies with the CSA and UL standards
Stelpro Design inc.
Saint-Bruno (Quebec) J3V 6L7
