STEINEL PROFESSIONAL sensIQ S KNX, Information, Page: 9 / 81

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Troubleshooting
Malfunction Cause Remedy
Sensor without power
n
Warranty
n
Short circuit
n
Check KNX power supply
n
Check connections
Sensor will not switch ON
n
Twilight setting in
night-time mode during
daytime operation
n
KNX configuration
n
Detection zone not properly
targeted
n
Adjust setting
n
Check KNX configuration
n
Re-adjust
Sensor will not switch OFF
n
Continuous movement in
the detection zone
n
Light being operated is
located in detection zone
and keeps switching ON
as a result of temperature
change
n
Light being operated is in
manual override mode
(LED ON)
n
Check zone, adjust or fit
shrouds if necessary
n
Change zone, or fit shrouds
n
Deactivate manual override
Sensor keeps switching
ON/OFF
n
Light being operated is
located in detection zone
n
Animals moving in the
detection zone
n
Change zone or fit shrouds,
increase distance
n
Change zone or fit shrouds
Sensor responds when it
should not
n
Wind is moving trees and
bushes in the detection
zone
n
Cars in the street are being
detected
n
Sunlight is shining on the
lens
n
Sudden temperature
changes due to weather
(wind, rain, snow) or air
expelled from fans, open
windows
n
Change zone
n
Change zone
n
Mount sensor in a sheltered
place or change zone
n
Change detection zone,
change site of installation
Change in sensor's reach
n
Differing ambient tempera-
tures
n
Adjust reach by reach
controller
, fit film
shrouds if necessary
Detector not responding to
remote control
n
Remote control not
programmed
n
Reconnect power supply
and press the button
on the remote con-
trol within 10 min.
SENSOR
Manufacturer's warranty
As purchaser, you are entitled to your statutory
rights against the vendor. If these rights exist in
your country, they are neither curtailed nor re-
stricted by our Warranty Declaration. We guar-
antee that your STEINEL Professional sensor
product will remain in perfect condition and
proper working order for a period of 5 years.
We guarantee that this product is free from
material-, manufacturing- and design flaws.
In addition, we guarantee that all electronic
components and cables function in the proper
manner and that all materials used and their
surfaces are without defects.
Making Claims
If you wish to make a claim, please send your
product complete and carriage paid with the
original receipt of purchase, which must show
the date of purchase and product designation,
either to your retailer or contact us at STEINEL
(UK) Limited, 25 Manasty Road, Axis Park,
Orton Southgate, Peterborough, PE2 6UP, for a
returns number. For this reason, we recom-
mend that you keep your receipt of purchase
in a safe place until the warranty period ex-
pires. STEINEL shall assume no liability for the
costs or risks involved in returning a product.
For information on making claims under the
terms of the warranty, please go to
www.steinel-professional.de/garantie
If you have a warranty claim or would like to
ask any question regarding your product, you
are welcome to call us at any time on our
Service Hotline 01733 366700.
Disposal
Electrical and electronic equipment, acces-
sories and packaging must be recycled in an
environmentally compatible manner.
Do not dispose of electrical and elec-
tronic equipment as domestic waste.
EU countries only:
Under the current European Directive on Waste
Electrical and Electronic Equipment and its im-
plementation in national law, electrical and
electronic equipment no longer suitable for use
must be collected separately and recycled in
an environmentally compatible manner.
G
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MANUFACTURER'S
Y E A R
WARRANTY