12
Should your product be defective, you can make a claim under Australian consumer law.
SteelSeries will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian
Consumer Law at any time within 24 months of the date of purchase. For the avoidance of doubt, SteelSeries acknowledges
that the Australian Consumer Law may provide for remedies beyond 24 months for a number of its products.
Summary of Australian statutory consumer guarantees
Consumer guarantees in relation to goods
The goods will be of acceptable quality, The goods will be fit for a particular purpose, The goods will match their description,
The goods will match the sample or demonstration model, You have title to the goods, You have undisturbed possession of the
goods, There are no undisclosed securities on the goods.
Consumer guarantees in relation to services
We will provide the services with due care and skill, The services will be fit for a particular purpose, The services will be
provided within a reasonable time.
For SteelSeries-branded goods, in addition to the above, we also guarantee that we will provide repairs or spare parts for
a reasonable time. Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer
guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this
case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does
not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller
depending on the circumstances.
Remedies for major failure with goods
Return the product and ask for a refund, Return the product and ask for an identical replacement, or one of similar value if
reasonably available, Keep the product and ask for compensation for the drop in value caused by the problem.
Remedies for major failure with services
Cancel the contract and pay a reasonable amount for the work done, or seek a refund, For money already paid, keep the
contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your money
back if you have already paid.
For goods, there is a major failure to comply with a consumer guarantee when:
• You would not have purchased the product if you had known about the problem.
• The product is significantly different from the description, sample or demonstration model you were shown.
• The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
• The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a
reasonable time.
• The product is unsafe.
For services, there is a major failure to comply with a consumer guarantee when:
• You would not have engaged the service if you had known the nature and extent of the problem.
