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Warranty service
For warranty service, call 1-800-711-6617 or email
[email protected] to obtain a Return Authorization
(“RA”) form. Include the Product model number and serial number,
as well as Buyer’s name, address, city, state, zip code and phone
number when contacting Steamfast for warranty service. Buyer may
be required to provide the original sales receipt for purposes of
verifying date of purchase. After receiving the RA form, the Product
must be shipped, postage prepaid by Buyer, to:
Steamfast
Attn: Warranty & Repair
415 E. 13th Street
Andover, KS 67002
To assure proper handling, packages must be clearly marked with
the RA number. Packages not clearly marked with the RA number
may be refused at the receiving dock.
Important: After receiving return authorization, carefully pack the
Product to avoid damage in shipping. Damage in shipping is not
covered by the Warranty and shall be the sole responsibility of
Buyer. Damage or loss not covered by this Warranty or occurring
outside the Warranty Period will require a fee to cover the cost of
handling and shipping. All such fees and costs shall be the sole
responsibility of Buyer.
Please allow at least 1-2 weeks for return of the Product after