10
Top Innovations, Inc.
T
ROUBLESHOOTING
G
UIDE
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to steam.
Lighted On/Off Switch
does not
illuminate.
Steamer is not plugged
in.
Plug into electrical
outlet.
Household Circuit
Breaker / Ground Fault
Interrupter has tripped or
blown a fuse.
Reset Circuit Breaker /
Ground Fault Interrupter,
or replace fuse. If you
need assistance, contact a
qualified electrician.
Unit fails to steam.
Lighted On/Off Switch
does
illuminate.
Mineral buildup in unit.
Water Reservoir is
empty.
Follow
Removing
Mineral Buildup
procedure on page 9 of
this manual.
Refill Water Reservoir
using procedures on page
7 of this manual.
Steam output is
intermittent.
Mineral buildup in unit.
It is normal for unit to
periodically stop
steaming for a few
seconds. If steam stays
off for longer periods,
follow
Removing
Mineral Buildup
procedure on page 9 of
this manual.
CUSTOMER SUPPORT
For problems with your steamer, please refer to the Troubleshooting Guide Located above.
Additional inquiries should be directed to our Customer Support services at 1-800-711-6617
ext. 102 / 130 or e-mailed to:
Should there be any missing or defective parts or accessories, contact Customer Support. In
most cases, it is not necessary to return the entire unit. We can ship most parts directly to your
door.
To ensure prompt and accurate service, call for a Return Authorization number before
returning any unit to Top Innovations. Failure to obtain a Return Authorization number
will cause a delay in warranty or out-of-warranty service requests.
