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Troubleshooting
Switching input/output with the front panel keys are not
responsive.
•
Press and hold the key for 2 seconds, then release, instead of
just a quick press.
Loss of video output or color, or the unit becomes unusually
hot.
•
If the signal voltage difference between the video source
device(s) and the matrix switch is too large, hot plugging
could easily cause damage to the IC chips. Please turn off the
power to the system before plugging or unplugging.
The LCD displays normally and the communication port has
a return code but no image is being output.
•
The output/input cable connectors are loose. Simply
reconnect the cables.
•
The connection cable short-circuited. Simply replace the
cable.
•
The connection cable is broken. Simply replace the cable.
The front panel keys and communication ports are not
responsive.
•
Check that the equipment input power is properly connected
and the computer communication ports are working.
•
Disconnect all cables and power and let sit for several
minutes before attempting to use again.
•
Otherwise, contact technical support for further assistance.
