Instruction Manual
8
Troubleshooting
Slow Data Transfer Rates between the External Drive and Host
Computer:
Your computer may be operating at USB 1.1 speeds, if the correct drivers
have not been installed for the USB Bus Controller. Please ensure that
the latest drivers for your motherboard, or USB add-on card have been
installed. If the host computer is unable to support USB 2.0, you may con-
sider adding a PCI or PCI Express based add-on card to your computer.
For more information regarding add-on cards, please see the section
entitled Accessory Products from StarTech.com.
Windows won’t allow me to safely remove my drive?
Often times, this is because the operating system is still reporting the
drive as busy or in use. Be sure to close all applications before removing
the drive connection from the host computer.
Delayed write failure on Windows XP
One of the most common causes of delayed write failures is that some of
the required communication between the enclosure and the host is being
blocked by a firewall.
Windows XP SP2 has a built-in firewall, that helps to secure the computer
against outside intrusion. The firewall is enabled by default when Service
Pack 2 is installed, which may block transfers to and from the drive en-
closure. If this is the case, temporarily disable the firewall, and attempt a
file transfer between the computer and the external drive. If the transfer is
successful, configure the Windows Firewall to allow the USB connection.
Be sure to enable the firewall, once troubleshooting is complete.
