Instruction manual
11
Troubleshooting
My drive is locked and unusable
If an error occurs during the secure erase process or it’s interrupted, one or both of
your drives may become locked and unusable.
To resolve this issue, try the following:
1. Connect either the USB-A to USB-B cable or the USB-C to USB-B cable to the USB 3.0
port on the dock and to the USB port on your computer.
2. Insert a drive in either of the drive slots on the dock.
3. Press the POWER button on the dock.
The dock will automatically try to unlock the drive. During the unlocking process, the
drive LED will blink. If the drive was successfully unlocked, the 100% LED will blink and
the dock will reset.
The drive should now be accessible to the computer.
