Troubleshooting
My computer does not recognize the hard drive or the enclosure.
Ensure that all necessary drivers have been installed. If you are using Windows 98SE,
follow the driver installation instructions so that Windows can recognize a removable hard
drive. Also, ensure that the drivers for your USB controller have been properly installed.
If necessary, use the USB power cable for additional power or attach an external power
adapter to ensure the enclosure and hard drive are receiving enough power.
My computer recognizes the hard drive, but I cannot read any of the files.
Depending on your operating system, you may need to format or partition the hard drive
to make the drive and its data available to the operating system. If you will be using the
hard drive on computers with different operating systems, try using a common file system
like FAT32 to partition and format the drive. Some file systems, like the NTFS file system
available in Windows 2000 and XP are not backwards compatible with older versions of
Windows and other operating systems. For more information on partitioning and
formatting hard drives, consult the documentation for your operating system.
Instruction Manual
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