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Technical Support

The following technical resources are available for this StarTech.com product:

On-line help:

We are constantly adding new information to the Tech Support section of our web site. To
access this page, click the Tech Support link on our homepage, 

www.startech.com

. In the

tech support section there are a number of options that can provide assistance with this
product.

Knowledge Base - This tool allows you to search for answers to common issues using 

key words that describe the product and your issue.

FAQ - This tool provides quick answers to the top questions asked by our customers.

Downloads - This selection takes you to our driver download page where you can 

find the latest drivers for this product.

Call StarTech.com tech support for help: 

USA/Canada: 

1-800-265-1844

UK/Ireland/Europe: 

00-800-7827-8324

Support hours: Monday to Friday 8:30AM to 6:00PM EST (except holidays)

Warranty Information

This product is backed by a one-year warranty. In addition, StarTech.com warrants its
products against defects in materials and workmanship for the periods noted,
following the initial date of purchase. During this period, the products may be
returned for repair, or replacement with equivalent products at our discretion. The
warranty covers parts and labor costs only. StarTech.com does not warrant its products
from defects or damages arising from misuse, abuse, alteration, or normal wear and
tear.

Limitation of Liability

In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their
officers, directors, employees or agents) for any damages (whether direct or indirect,
special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business,
or any pecuniary loss, arising out of or related to the use of the product exceed the actual
price paid for the product.

Some states do not allow the exclusion or limitation of incidental or consequential
damages. If such laws apply, the limitations or exclusions contained in this statement
may not apply to you.

Summary of Contents for PCI555WG

Page 1: ...Wireless 802 11g PCI Network Card PCI555WG Instruction Guide The Professionals Source For Hard to Find Computer Parts WIRELESS CARD Actual product may vary from photo...

Page 2: ...ause undesired operation Any changes or modifications not expressly approved by the party responsible for compliance could void the authority to operate equipment FCC RADIATION EXPOSURE STATEMENT This...

Page 3: ...tion 2 Installation 3 Installing the Card 3 Installing the Driver and Configuration Utility 3 Configuring the Card 4 Other Settings and Features 8 Troubleshooting 10 Specifications 12 Technical Suppor...

Page 4: ...To make the installation and setup of the network card as easy as possible please review this section carefully before attempting installation System Requirements An IBM compatible computer running Wi...

Page 5: ...the Windows XP installation of the PCI555WG The installation for other versions of Windows is similar 1 After the network card has been physically installed start the computer 2 When Windows loads it...

Page 6: ...s You can use this utility to configure the network card after installation and whenever you want to make changes to the way the card is configured The program appears in the System Tray near the cloc...

Page 7: ...figuring a Profile Often wireless networks use a number of settings to configure how devices like the PCI555WG connect to their resources You will not be able to connect to a wireless network unless t...

Page 8: ...data transfer performance of the card in some environments 11B Preamble Type Used only when the Ad Hoc network type is selected and adjusts the length of the CRC block Auto Adjusts the preamble setti...

Page 9: ...contact your System Administrator for assistance LEAP Lightweight Extensible Authentication Protocol This is a proprietary authentication encryption protocol designed by Cisco Systems and is used in...

Page 10: ...ber and frequency of the active connection Current Tx Rate Displays the highest possible transmission rate for the active wireless connection maximum of 54 Mbps Throughput Kbits sec Displays the speed...

Page 11: ...of the card B G Protection If your network is a mixed 802 11b g environment this feature can reduce the frequency of data collisions between the card and devices operating in a different mode Perform...

Page 12: ...s common problems with wireless connections Please examine this section and attempt the solutions offered before contacting technical support Given the complexity of some wireless networks you may wan...

Page 13: ...le or uninstall any third party firewall software 3 Verify that the properties protocols etc for the wireless network connection are configured properly Problem My wireless connection works but it see...

Page 14: ...2 1x Antenna Detached external dipole antenna RP SMA connector cable length 37 inches 94 cm OS Support Windows 98SE ME 2000 XP LED Indicators Tx Rx Link Transmit Power 16 dBm 18 dBm Power Consumption...

Page 15: ...Information This product is backed by a one year warranty In addition StarTech com warrants its products against defects in materials and workmanship for the periods noted following the initial date o...

Page 16: ...Revised May 27 2004...

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