SYMPTOM / ISSUE
POSSIBLE CAUSE
POSSIBLE REMEDY
One (or both) hearing
aids unexpectedly drop
out of audio streaming.
Hearing aid may be on
the edge of wireless range.
Move closer to SurfLink Remote Microphone 2.
Battery level in hearing aid can no
longer support audio streaming.
Replace hearing aid battery with new one.
Large object, such as furniture or
a wall, may be degrading signal.
For best performance, your hearing aids should be
within line-of-sight.
Outdated hearing aid firmware.
Hearing professional can update hearing aids with the
most recent firmware.
LED is slowly pulsing
blue, but no streamed
sounds are heard in the
hearing aids.
Hearing aids are not within wireless
range.
Move closer to SurfLink Remote Microphone 2.
Hearing aids are not properly synced
with SurfLink Remote Microphone 2.
Sync hearing aids with SurfLink Remote Microphone 2.
Battery level in hearing aid cannot
support audio streaming.
Replace hearing aid battery with new one.
LED is rapidly blinking
red continuously.
Possible error condition.
Turn off SurfLink Remote Microphone 2, wait 15 seconds, and
turn on SurfLink Remote Microphone 2.
Difficult to hear speaker
in noisy environments.
SurfLink Remote Microphone 2
may be too far from speaker.
Move SurfLink Remote Microphone 2 closer to speaker’s mouth.
SurfLink Remote Microphone 2
may not be positioned for optimal
streaming.
Re-orient SurfLink Remote Microphone 2 spatially by turning a
few degrees to right or left.
Signal-to-noise performance not
optimal for current hearing aid
memory.
Change to memory optimized by your hearing professional for
use with SurfLink Remote Microphone 2.
20
21
Troubleshooting
Tr
oubleshooting
Troubleshooting
